Keystone Montana High Country 331RL reviews

We bought this RV, montana high country 331rl, in Feb of 2019. Manufacture date was Oct 2018. I loved the floor plan. Unfortunately our first camping experience, May 2019, we found some issues. The bathroom door makes a grinding sound when you close it, which in the middle of the night is annoying. The freezer didn't have a seal and didn't get cold enough to keep food frozen, the ice maker was not hooked in made a loud noise, (which is inaccessible unless you remove the refrigerator by taking out the slide), the black and gray tanks were labeled wrong ( good thing the health department did not inspect the campgrounds, as we were dumping into the gray tank), the leveling jacks were displaying error but camper was level and when the furnace was turned on it started to work but then went off and wouldn't come back on, which we found that the plastic bag the igniter came in was left on the igniter, installed and melted the first time we turned it on! It prevented the igniter from lighting. Once we peeled the plastic off , it worked but then we discovered the vents weren't connected and only the floor was heating! The place we bought from wanted us to bring it back, almost 200 miles, and it would get repaired, but reviews said it could take the whole camping season to get done because the service department sucks , plus we were already set up so we had the repairs done ourself. If you are parked in a shady area you are good as far as the AC but if you get even a few hours of sun be prepared to have it be cooler outside than inside the camper. The biggest flaw in this model is the windows. Out of 13 windows, 9 are crankouts that only go out about 5 inches. These crankout windows are useless! You don't get any outside airflow through them. We also have a sky light over the island, which looks nice but the sun beats in and heats up the camper faster, so we keep the shade pulled over it 24/7. After 1 camping season the microwave, a highpointe model, which was hardly ever used, kept blowing fuses. Come to find out the door was mounted wrong and when shut, shook the fuse, causing it to blow. Lastly we heard a popping sound one evening and saw that the awning was coming off the camper at one side. When inspected , it was attached with too small of screws. We bought molly screws and reattached the awning properly. I like the floorplan of this model and have looked at the new models of this camper and it is still built the same.! No thank you.... I would not purchase a new one nor do I recommend this model to others! We have learned looks are not everything. Our next camper, we will go through with a fine tooth comb, and look at functionality and reviews! Show less

Love this RV! Safe, comfortable, with lots of storage. Glamping at its finest that the whole family loves. My favorite part is the kitchen island, spacious stand up shower, and cozy fireplace at makes you feel like home. Highly recommend this model. Show less

Great RV for anyone thinking on long term stays. Plenty of room and set up for long term stays. King size bed and full size closet with washer dryer hookups. The bathroom has a double vanity and large shower. The kitchen is spacious with an island and residential refrigerator. table with 4 chairs. Heats and cools well and keeps you comfortable. Large basement storage and prewired for solar and generator. I pull with a F250 diesel and it is easy to pull and handle. Would not sell, except for health reasons. Show less

This is poor quality product. We have only owned for less than two years and has a manufacture defect which they are not owning up to. Warranty service is useless. I would never purchase from this company again. Buyers beware!!!!!! Show less

one of the best floor plans for rv use. Keystone's did nice job on this design. great tv viewing, lots of counter space, and tons of room in the bathroom. Only major complaints is was getting warranty done. Show less

We purchased the 2019 Montana High Country 331RL the end of November 2018 and picked it up December 31st from Camper’s RV in Shreveport, La while waiting for our new 40’ RV carport to be installed at our home. We took the RV, Thursday, January 3rd 2019 for our first camping trip to Lake Claiborne State Park less than 25 miles from our home. There were 4 other campers beside us in the park. It was cold but we wanted to test the heating unit ASAP. The first night went well, the second night around 9:00p.m. while watching t.v. and relaxing in the two comfortable recliners, we heard what sounded like a bullet hit the RV. We jumped up and my husband took a flashlight and went outside to look around to see if he could see anything. He even climb the ladder and looked on top of the RV and could not see anything. The next morning, Saturday, our son came up to join us for breakfast. When I opened the door for him, he commented that he had not noticed the upper window over the dining area looking like that when we had purchased it. Not knowing what he was talking about, I raised the curtain completely and discovered a shattered window. It had not broken and fallen out, just shattered. We realized that is what we had heard. My Husband and Son made a trip into Homer to pick up blue masking tape to tape the area in hopes it would hold till we could get home and unload our things then take it into Camper’s RV for repair. While they were gone, I called Camper’s RV and told them what had happened. They said they had never heard of this happening before, almost making me feel as if we were responsible in some way. They informed me this was also not covered under our warranty. I, of course, became very upset and told them we will be discussing this further when we could get the RV over to them to look at. I told them this was completely unacceptable. We returned home Monday, due to having paid for our lot at Lake Claiborne till then. By the time we got to our home, driving very careful and slowly, the window had completely blown out and when we opened the door to the RV glass was everywhere. We spent three hours picking up glass and vacuuming with a shop vac. We unloaded most of our things and early Tuesday morning we headed to Camper’s RV. After arguing with the service department when told the warranty would not cover this and in addition they would have to keep it at least 8 weeks, we explained again we would not accept this and wanted to speak with the manufacturer, Keystone. A representative called me on the phone when we returned home. I told him the complete story and explained the reason we had went with this Montana, we had been assured it was top of the line. We own a 2004 Dutchman Classic Bumper Pulled which we never have had trouble with, very disappointed with new one. We wanted one that was larger, more features, and easy to level. We came to an understanding, no charge to repair, the window was fixed within two weeks and RV was back at home ready for our next trip which was scheduled March 5-10 which is less than 60 miles from home. Before leaving on that trip, my Husband had trouble getting the slides to to extend, the battery was not holding a charge. He put the battery on a charger overnight and it still would not hold a charge. He connected a brand new battery, we were able to get the slides to come out for us to load our supplies. In the meantime, he contacted Camper’s RV, explained the problem and was advised to bring the battery into them so they could test it for 48 hours. They did and told us the battery was ok. Now the new battery my Husband had replaced the original one with was also losing the charge. To get us through the trip that we had already paid for, we took both batteries along with a battery charger in case we had trouble. We made it through the trip with only two other small problems, a window screen had come loose, after 30 minutes we were able to get it back in place, and a leak under the kitchen sink, my husband tighten the loose pipes...fixed the problems. Our next trip (3rd), which I had booked in January for May 21st also began with same problem, battery not holding charge. We contacted Camper’s RV and made appointment to bring it in June 5th and was told plan on leaving it 2-3 weeks. We have told them we also have a booked trip with deposit that has also been paid for July 2-5. In addition to battery problem, before we left on the Memorial week trip we could not get the back jacks to retract so we could connect the truck to the RV. Once again, my husband called Camper’s RV and after speaking with the Service Manager was connected with a technician. The technician said it had lost it’s calibration on the auto -level system. He instructed him to drop the back jacks using a drill on Manuel Shaft. We should not be having to do any of this. We are ready to see our attorney to see what can be done! Show less

I bought this camper the week of (MAY) Memorial Day so we could go camping. The air conditioner would only cool the camper to 87 degrees and that was because i had a big fan running in the camper. Both the dealership and keystone told me that since it was 98 outside that 87 inside the camper was acceptable temperature and everything was fine. In other words i should only go camping 2 months out of the year because the outside temperature will be cool enough that i will not need the air conditioner. In July we took the camper out our auto level broke and we got an error code that we could not find anywhere. The dealership replaced the auto level. We decided to take camper on a longer trip (Aug) this time and while driving i kept getting a error code on the braking system. I pulled the plate off where the wiring was and noticed on the wiring that some bare wires were exposed so it was being shorted out. I just fixed this myself. It's now October and the freezer goes out we were hoping to go camping 1 or 2 more times yet this year, but it ended up taking 3 months for us to get our camper back. They ended replacing our refrigerator that didn't show fingerprints at all to one that shows every fingerprint. The outside of our original refrigerator we could attach pictures with a magnet, but the new refrigerator is made of some other material and is not really stainless steel. The camper just stayed in storage since we picked it up in February. We decide to go camping in March and the first time out we notice the auto level is showing the same error code as before so it's not working. The sink is leaking (dealership winterized the camper). The batteries are completely dead and will not hold a charge even when the camper is plugged in. I've owned two other campers before this one and only had to take them in one time in the first two years because they had a two year warranty. I've taken this Montana High Country in 4 times already for warranty work and i haven't even had it a year. I will never buy another Montana camper again. Show less