Keystone HIDEOUT reviews

Wouldn’t recommend Keystone to anyone! Quality and workmanship is awful. I have seams splitting, yellowed walls and just general awful care. They didn’t do track right on slide out and it just took hiring outside vendor to figure out why I kept catching. Dealership lied. I also raised some concerns when it was under warranty that they shrugged off and now as they have become bigger issues, I wish I didn’t. Do yourself a favor and run this one isn’t worth it Show less

All windows have some sort of frame distortion from over torquing the screws. Finish dinette trim is awful... Gaps where bare wood shows. Kitchen drawers held by one screw... Toilet looks like it was not mounted square with the room. The pass through doors screws were also over torqued. Awning looks good Show less

DO NOT GO TO GURANTEE FOR AN RV. The RV I got was nothing like the one on display, completely different. The Master Bed is so high I need a step ladder to get onto it. The stereo is broken, i was told I would have to pay to have someone come look at it and fixe it. Why would I have to pay when it was still under warranty. Received a recall notice for a part, my trailer was at a site out of town, found a local guy who could fixe it. He did an amazing job. Now Guarantee is trying to tell me I owe them for coming out to fix my RV. They were never there, they did not fix the part. According to the recall notice there would be no charge to the customer, so why is Guarantee trying to charge me. Go anywhere else but Guarantee!!!!!!!!!!!!!!!! Show less

Owned a pop up for years but outgrew it and decided to buy a camp trailer. Did my research and decided to go with the Keystone 25 foot camp trailer, the Hideout. First thing I noticed was that this trailer didn't tow well .wouldn't track behind my truck even with the Reese equalizer. After 1st trip there were a lot of cosmetic items that had to be addressed. Trim falling off, speaker covers falling off, outdoor fridge that was tearing up the compartment. Compartment doors that were hanging and binding, lighting that wasn't working, the facet in the sink fell off, cabinet drawers that wouldn't close properly and the list went on. After 2 months in the dealer we went to pick it up and several of the items that were written up weren't fixed so we left it. Went back a week later and now the batteries were dead even though this trailer has solar panels to charge the batteries. We left it again we go back in another week and they tell us that we must have turned off the solar panel disconnect, we didn't. That next weekend we went camping again. As we're driving up the mountain I see something flapping in the wind but can't pull over as we're climbing a 6% grade. When we could pull over we found all the rubber molding that covers the screws was coming off. We get to the camp site and start setting up,The first thing we notice when we open the door was the trailer is full of dirt. We found that two of the windows were sealing allowing dirt to get in the trailer, everything was covered in dust, finedirr. Then when leveling and unpacking. I noticed the aluminum siding on the trailer was warping and coming loose at the wheel wells. The bedroom door wouldn't close, the window shades wouldn't stay up, more interior trim falling off and a hot water heater that only intermittently worked. By the time we got back to town we took it back to the dealer with another laundry list of problems. I regret buying this Keystone Hideout and Keystone has been very flippant saying they will fix it. At this point nothing less than buying this trailer back from me would satisfy my frustration and disappointment. Show less

When my wife and I were looking for a travel trailer this Keystone Hideout 176BH caught our eye at Gander Mt. RV in Baxter Mn. We liked its simplicity and colors so we purchased it in late July 2021 and left Minnesota for Utah 2 days later. This purchase turned into a nightmare almost immediately! By the time we got to our destination, interior trim pieces were already falling off, there were metal shavings coming from who knows where showing up on the floor near the crookedly installed power center, the water pump was horribly noisy, we started to notice things like paneling staples showing and taped seams that had the tape peeling off, and the screws that hold the strings for the window blinds were falling out, not to mention the refrigerator leaking water onto the MDF (Medium Density Fiber not real wood) boards below it, the MDF swelled up and had to be replaced. Then while we were in Utah we got a phone call from Gander Mt. asking us to bring in our new purchase so they could fix THEIR list of problems with our camper that they made absolutely NO mention of whatsoever during the sales process ! Nice surprise for us! So, I told them what I had found so far and that I was going to inspect every inch of this thing and was not happy with them withholding their discovery of problems during the purchase! Our opinion of this camper and Gander was dropping fast! Upon my inspection I found more metal shavings under our sons bed in the area where the power center and water pump are located, and metal shavings along with a large pile of sawdust in the access area of the propane burner for the refrigerator (they sold us a fire just waiting to happen!) Shortly after their phone call to us, our then 2 year old son stepped out onto the first step where his leg went into the gap between the camper and the back of the step and he fell down with his leg still trapped in the gap! Luckily he didn’t break his leg! I immediately called both Gander and Keystone, neither one seemed concerned with this issue and refused to do a simple repair to make the steps safe. All in all our experience with Keystone and Gander Mt. which has been since purchased by Campingworld has been horrendous troubled with poor quality workmanship, lack of transparency in sales, substandard repairs and non existent customer service, a campingworld assistant manager told me “We aren’t going to do anything more for you”so I told him “Get out of my camper or I’ll throw you out!”I have not been back there since . I won’t even consider it, and will never buy or recommend that anyone else buy a Keystone camper or deal with Campingworld whose CEO’s motto is “If you’re not happy, I’m not happy. “ That’s an untrue statement if I’ve ever heard one! J. Lindberg Show less

I bought a BRAND NEW keystone hideout less than six months ago and ours already falling apart. Contacted the sales people who did a walk-through and come to find out keystones refusing their warranty, even though it says clearly on the vehicle three-year warranty. It’s not working the toilets broke the ceiling is leaking and the awning is broke. I paid over $25,000 for this thing brand new and it’s a piece of crap. Come to find out Keystone doesn’t care about their customers or their business. No wonder they’re going out of business. Show less

I am beyond upset with keystone. I bought a brand new $40,000 camper, paid cash for it, less than a year ago it has ONLY been nine months!!!!!!. I’VE ONLY USED THE DANG THING 2x!! And I have had a bunch of problems with this piece of crap. And they have not warranted anything. They say it’s not covered because it’s nota factory defect or manufacturing issue. YES IT IS. how are you going to tell me that it’s not A manufacturer , defect or a quality defect when it’s a piece of crap and the entire component is cracked!!! It’s made of substandard particleboard and it’s already coming apart!!!!!. I have already contacted my lawyer, and he is Thoroughly combing through my contract, to see what can get done about this…he’s already guaranteed me something will get done Show less

Purchased brand new from dealership, January 2022. Used it May- October, with no issue. Winterized and covered. Uncovered it last week and….Shower panels were unstuck and we had to caulk them. Wall material has bubbled away fro the plywood at every window and 1 wall has popped out .25”. Called customer service at dealership and Keystone…. Will not do anything because it is past 12 months. I only just uncovered it… if I was going to go by warranty, I would have to uncover it in January to check it…, that is the most ridiculous thing I have ever heard. The quality of the product is horrendous and I would never purchase another Keystone again. Show less

Great little machine with plenty of room for the family on a weekend trip! Camper is perfect for our family of 4 in camping getaways, and would recommend them to anyone. Pretty good bang for your buck! Show less

I would not recommend Keystone RV units. You only get a one year warranty for the most part. How often do you use it in a yr? The air conditioner unit is too small to cool the unit down enough. I had to purchase a larger unit to cool in summer time. The back door is off by an inch it won’t stay closed and you can see daylight right through the crack.The sliding door is a pain to open and close, it gets stuck. The wood caps were not even attached to the dining set. Some staples were not pushed in all the way! The refrigerator door opens backwards, so you have to stand in bathroom to open fridge. I had a leaky toilet and they are not going to reimburse me for the repairs. The blind was broken from the start. I live in the unit so I can’t take it to dealership to deal with the problems so I am stuck with all the repairs financially after purchasing a brand new piece of poorly built RV . Do not purchase save yourself a lot of headaches! Do not buy a keystone avoid it at all costs! Show less