Keystone Fuzion Impact reviews

I tried to order a fuzion 419 from keystone. They don't offer they discontinued options in 2024 that they offered in 2023 and refused to add them on. Then I did order one with the options that were available on their form and website. They took my down payment and agreed to build it, but would nit add anything extra. Then 2 weeks before it was supposed to be complete they called and decided not to fulfill the options we had agreed upon. At this point we agreed on a different package. Then one week later, when it was supposed to be completed in just a few days. They called and would not fulfill the agreement again! At this point I canceled the order. They were so hard to work with! Would not fulfill the order they agreed upon. Crappy company to deal with! It made me give stars as reviews, I can not say the quality or anything because they would not build the 5th wheele we agreed upon. Show less

The quality of workmanship sucks my 2023 fuzion toy HAULIER has been nothing but problems gas leak at GEN slider cable broke hot water problem kitchen and bathroom sink due to pieces of wood in lines awning broke today fell off of trailer hardware of shower door all fell off fan in kitchen broke kitchen sink fell out yesterday REAR DOOR RAMP FELL DOWN BECAUSE BOLTS FELL OUT THIS IS THE BIGGEST PIECE OF JUNK TRAILER WE HAVE EVER BOUGHT HOPE SOMEONE GETS THIS MESSAGE VERY DISAPPOINTING 130.000 MISTAKE Show less

We bought this trailer brand new. We have owned a number of other trailers, but never brand new. It's a beautiful trailer. Our problem is with the craftsmanship. It is horrible! Little things go wrong. The back splash won't stick, nails sticking out and falling off, things coming loose. The outside porch light won't turn off. The hallway light goes on and off whenever it wants. The furnace wouldn't work the first time we went to use it. We took it in to get fixed and it was past the warranty time, so we had to pay. Took it out again and the furnance still didn't work. The fuel docking center didn't work. There was a recall for that. We found a crack on the outside wall. Thank goodness that was still under warranty! So many things going wrong and we paid a pretty penny for this trailer. Things like this happen when they trailer is older and things happen...not when it's brand new. We are very disappointed and are dissatisfied customers. Show less

Don’t waste your money. We use this toy hauler 6 times a year between May and October for long weekends and a couple of week long trips. Every time we take it away something breaks. The amount of money we put into this RV is ridiculous. The trailer just turn eight years old and for the last 3 years getting any matching replacement parts is next to impossible. Keystone customer service always refers you to an authorized dealer and when the authorized dealer not able to assist they refer you back to the keystone customer service. It is a vicious circle. You think when you spend upwards of 80,000 dollars you should be getting an RV that is good quality. Show less

Started with not telling us about the added warrant that was 8000.00 the black and gray water tanks sensor never worked should been fix before we bought it now they charging it to warranty claim Now the pump motor controls hydraulic is out the only way to get it to them would be by helicopter cause u can’t hook up soon as they got cash I was nobody were in our 60s can’t just start over guess we will be homeless so if you want to throw money away buy from them Show less

DO NOT BUY A KEYSTONE PRODUCT. !!!!!! We noticed damage to our siding while returning from Florida in March. Stopped at the dealer on the way home and stated our warranty had run out 5 weeks prior and to call insurance. Camper assessed at licensed RV dealer, as dealer we purchased from has poor reputation for service. It was found that the camper was TOTALED. The awning rail was installed below the fabric bead. The edge molding was installed too low, several screws not into structure only into fiberglass siding and no brutyl tape under extrusions. Water had been leaking under the screws for three years and has delaminated siding and rotted the floor. Insurance denied due to manufacturing defect. Keystone would do nothing even though it was built wrong. Dealer also contacted Keystone stating it was a manufacturer defect and Keystone still denied to assist in any way. Dealer has been working with us however we will take a huge loss of over $10k and we still over over that on the camper as it’s only 3 years old and totaled. STAY AWAY FROM ANYTHING TO DO WITH THIS MANUFACTURER !!. Show less

There is no way in hell this camper is worth that much money. I've been around RVs my whole life. I've got a 2017 40' fifth wheel toy hauler. It has a generator 6 way stabilizing system 2 ACs 18 cu ft refrigerator freezer two bathrooms sleeps eight people three slides free TVs I only paid $62,000 Show less

RVT is an excellent resource for selling, and buying trailers, toy haulers, motorhomes and other trailers. The exposure to potential buys has been tremendous and incredibly helpful. It helped us achieve better pricing than had we done it alone. Show less

I used my toy hauler to haul my bike and my golf cart, not at the same time to rallies. First the back room was so hot we couldn’t use it until we added another AC , left my golf cart in the back of the trailer for a week then saw a crack west to east by the door going into the back, trim has been falling off, then the motor on the awning went out , only one speaker works outside wiring issues, a tire blows out , the wall behind the stove is leaking so the counter top is buckled up, know the floor in the back room is so soft you can’t put anything in the back. So I started pulling up the floor and it is made of press board. The floor was getting wet from underneath. This has been a night mare after the first year warranty went out. My toy hauler has only been used about 10 times and the rest of the time it sets on a slab in my back yard Show less

just purchased a 2022 keystone fuzion impact 5th toy hauler. (Not in drop down) the quality they put into one of these is horrible for the price tag, fireplace stop working before i even got done with the walk through at the dealer, fuel pump stop working on the walk through, also a few lights on the outside the wiring was not done right so the lights don't work. the back garage door was missing nuts that hold the door on the bottom and the length of the bolts aren't long enough to even go the lock nut they use so they wont stay in. it looks like the welds are from a 5th grader and some are broken on the frame. i dont expect this thing to hold up a year. i would not recommend anything keystone to anyone. Show less