Keystone COUGAR HALF-TON 29RKS reviews

We have owned this RV for 2 years now. We have had several issues with it. We purchased in the fall of 2020 and made our first trip the following March. We had several issues on that trip. TV Had black spots in picture. Entertainment Slide jumping and opening unevenly. Black tank flush valve wasn't working due to being installed backwards. Issues that we feel are just poor quality. The jackknife sofa is horrible. It does not open flat and anone taller than 5' could not sleep on it. The included Capital Grill could barely cook a hotdog. Everything was fixed under warranty and seemed to be working fine. We then discovered a leak in the skylight over the shower. We were told this was not covered under warranty and it cost us over $100 to repair. We have had several cosmetic issues with molding, et.. that are also not warranty coverage. We now are having the same issues with the slide and it is also no longer under warranty. However after looking at the issue closer it is not a mechanical issue. The floor on one end has apparently gotten wet and has begun to rot and as a result has expanded. my assumption is that rain made its way into it. So when you bring the slide in and out it is causing it to bind. I have not contacted them yet but my assumption is that it will not be a warranty item. I have no idea what this will cost to repair. Show less

My overall rating is 1 star due to poor workmanship and warranty coverage. Less than a year old. Purchased in April. Made in March. First the pros: Really nice looking camper. Layout is above average. Plenty of storage for most needs on a long weekend outing or even a month. Tows nice. The cons: Workmanship issues 1. Shower door not installed correctly (leaning in/not plumb vertical) caused shower upper surround to separated from the wall of the camper. 2. Passenger Side Taillight has water in it. 3. Driver side tail light works intermittently. 4. wing Wiring Tray Cover fell off when awing was extended. 5. Small outside storage area has interior trim coming off. 6. Outside Kitchen has interior compartment trim coming off. 7. Glass on right side of entertainment center storage has chip. 8. Upper cabinet on left side of TV is chipped and cracked 9. Wall above the Kitchen Fridge is scratched. 9. Dining/recliner slide out needs trim paint. 10. Cabinet over bed on right side has glue on the glass or is scratched. 11. Dining /recliner slide out rug trim is not sewn properly and detached. 12. All silicon on the exterior has mildew (mold). 13. TV connection in storage compartment not installed correctly. 14. Screen door not installed properly so that it opens with put door. I filed for warranty work repairs and Keystone would not authorize all repairs. They said the dealer should have fixed many of these issues before delivery to me. Keystone would only replace the 2 tail lights and would not approve to correctly install the shower door. Instead Keystone authorized replacement of double sided tape, push pin screws, and more silicon to secure the shower surround to the wall. So now I have holes in my perfectly good shower surround that could leak in the future. All because the shower door was not installed properly at the factory. I don't know if all the manufacturers behave this way, but it is clear Keystone is in it to provide a product and not provide good support after the sale. Show less

Wonderful and well equipped RV. Supported multiple trips with the kids, keeping everyone very comfortable and plenty of storage to support food prep and recreational activities. Sleeps 6 comfortably. Well built and laid out and easy to hook up and tow. Show less

So far we are very happy with our RV the only exception is the tri-fold couch and the heating system. As far as a couch it is ok. As far as a fold out bed it is horrible unless you have little kids to sleep on it. The biggest issue is that when you fold down the back to make the platform it is not level. The frames attached to the sides of the couch are installed on a slope. Not sure why they did it this way or if we just got a bad one. And the overall quality of the couch is poor. Also the way in which they secured the couch into the camper was to drive two screws down through the back and into the floor. I think they could have put a proper bracing system in. As for the heating system the furnace only blows hot air into the living room/kitchen area. There are floor vents but appear to be returns. So it does pull warm air into the bedroom but I would have expected a supply in the bedroom as well. For these reasons i gave 3 stars for overall quality. Show less

We have had this unit since the end of 2018. We have nothing but love for it. We have had very minimal issues with it. We bought it at Camping World in Colfax (Greensboro NC) and they went over everything before we left with it. The only issues with it was our fault. We got a unit with only 1 AC on it - NOT A GOOD IDEA because the AC on these models are in back with the kitchen. We purchased another AC to go on the front (not tied in with the other unit but does fine). Now we love it. The fireplace is awesome as well. Keeping my fingers crossed that all of our trips are as good as they have been so far with this unit. Show less

We love the floor plan and quality is greatly improved over our 2018. Tow ability is Great. Would highly recommend the 29RKS. The auto leveling was a big reason we went With the Cougar. The other brands were a large added expense to get the same equipment as standard on the Half ton towable by Vougar. Show less

We bought our Cougar in Feb 2020. We have had only 4 trips in it and the one trip was a 2 hour drive with 25 miles being dirt road. After the purchase we backyard camped to test everything out. Since purchase we have had to have the furnace replaced, the tank flush redone as the lines were backwards, the rubber trim on a window fixed that was coming apart. A drawer that the track came apart on and the drawer front has cut marks in. The shower drain leaked. And just got back from the 4th trip, opened it up to empty out and the fancy trim around one of the slide out windows that holds the blind had fallen onto our recliner still attached to the wall with the screw mounts at the bottom and the string mounts for the blind. Cant even get it to come loose from the wall. And the handle for the stairs leading to the bathroom and bedroom came away from the wall. The quality of some things are great. But the overall assembly is very poor. I am very upset about the money we are paying for something that keeps falling apart. Our dealer has been great to work with so far, so we are thankful of that. Just wished it was better factory put together. Show less

I love how much entertaining room I have and the kitchen counters are more than I have ever experienced in a 5th wheel. The bathroom shower is so big and the outdoor kitchen is so nice to have. It is a very easy 5th wheel to pull. Show less

Great floor plan. Two recalls and four warranty issues. The main one being the tearing of the vinyl the first time opening the fireplace/tv slide. Dealer replaced the vinyl so only I know that it was ever touched. No problems since Show less

Floor plan okay I had two recalls so far fireplace plug outside BBQ I took it back to the dealers recliners hitting the window power converter burn had to replace it black tank clean out water hoses backwards front AC leaking when it rain linoleum buckling kitchen AC didn't work I had to pay to repair in a trip I haven't got my money back yet from the factory I want to buy another one Show less