Heartland Toy Hauler reviews

First time buying a brand new camper. Loved floor plan and bought. On delivery noticed damage, so looked closer. LOTS of half ass work building unit!!! Hot water heater didn’t work on power because was installed to far from power outlet. Of course dealership didn’t catch until after a year of owning so cost was on me. Drawers not installed properly so if you pull out more than one entire drawer set falls out wall. Fridge not installed properly so have to use screwdriver to open. Seals around EVERYTHING not properly sealed so of course damage and not cover once discovered so again cost on me. Gave Camping World 2 chances to fix everything wrong but still skimmed over! Never buy from Camping World! In 2 years have only used camper 4 times and been in shop 6! Bought brand new and very disappointed! Will never buy another Heartland because of crap construction. Tried filling LEMON LAW but not available in my state!!! Tried filling after 2 months from buying! Paid 80k and after only using once because of issues asked about trade in and was quoted 30k!!! WTF!!! Do yourself a favor and stay away from buying anything new and anything from Heartland! Soooo much more I’m not listening about crappy construction of this camper but I hope you get the point!!! Show less

Hello, I am writing to you because, as new owners of a 2023 Heartland Fuel 395 (purchased March 28, 2024), we brought our camper in for warranty service work to address several issues, one we feel is pretty major, which our dealer/service provider would not correct. Camping World located on West Freeway Drive in Hugo, Minnesota is our dealer/ service provider. Since just before our first trip, we noticed a loud squeak in the floor in the kitchen area in front of the refrigerator. See attached video, taken on May 10, 2024. It is loud and annoying. It is in a high traffic area. Camping World service said they would not fix it (under warranty) because Heartland told them it would not authorize it to be fixed because it is “within specs”. We feel this is unacceptable. This camper’s MSRP is upwards of $100,000. We have had a 5th wheel toy hauler in the past. Two of our family members have similar toy haulers. None have had an issue such as this. We would appreciate someone from Heartland contacting us to address this concern. Response: This has been reviewed by my management team. Please see page 6 in the attached owner’s manual we have for all of our RV’s. On page 6, under what is not covered, does state Accessories and equipment that are working as designed, but which owner is unhappy with the design. We always want to do what we can to help all of our retail customers. In this case, Heartland RV respectfully declines warranty assistance for this issue, and will continue to work with you under Heartland RV warranty policies and guidelines. D. Damon Westjohn Toy Hauler Team PH - 877.262.8032 FAX 574-262-8340 Email – Damon.Westjohn@heartlandrvs.com Show less

Bought my Toy Hauler brand new. Love the floor plan. I did remove the fold down beds in the rear and replaced with 2 nice recliners. Overall the Toy Hauler has been fun to own. Problem now is the Alpha TPO roof has failed and I need to replace rotten wood and install a new membrane. Alpha Systems are supposed to be warranteed for 12 years and like all of the RV companies I have yet to hear back from them in regards to the warranty. I have inspected, washed and caulked every year. When not in use I have a very expensive waterproof Cover for it. Anyone else have a Alpha Systems roof failer. ?? Show less

Loved the floor plan, one of the few toy hauler campers with recliners facing TV, we drove over 4 hours to purchase the camper. I knew I was in trouble when the factory didn't install one of the bathroom doors, but we were there, and dealer had a door, so we went ahead and purchased. The quality was all down hill from beginning- 1st year trimming falling off walls, the shower wasn't stalled correctly, the back cover for the garage unzipped twice and then never worked since. A majority of the seat legs do not stay up or down. The AC unit is directed straight at a side wall and sounds like a hurricane you are not able to watch TV without external speakers. Speaking of TV the installed cd player looks great, but only worked a few times. Forget using the internal phone chargers they are very slow chargers. The garage seats/bottom bed only lasted a couple seasons, we have to use boxes as support and one side the bracket already broke. As you can see from my post I am totally disappointed in this camper. I have a 2010 Jaco toy hauler that has been put through 4 young grandchildren that is in better shape than this 4 year old Torque. Just discovered that the tongue switch doesn't operate, and it has only been used a few times, since camper has been kept at a year-round campground. Buyer beware!!! Don't make any attempt to contact Manufacturer it is pointless Show less

Absolute lemon. Leaked from day one due to improper shower drain installation. Slide out does not operate properly. Sink collapsed into cabinet after a couple months. Warped/buckling trim and wallboard. Leaky propane system. Tires not rated for load, one blew out within 500 miles. Water tank supports ripped from frame by weight of water because only held up by sheet metal screws. The warranty says covered, but they could never seem to get me the right parts. Garbage quality machine. Show less

Reviewed over 100 toyhauler floorplans and the 4006 met all requirements. Living room with 4 recliners and seating set up for easy conversation and large flatscreen viewing. Three separate AC's were a must. Extra half bath really handy when boondocking. LOTS of kitchen cabinets and counter top. Easy to use oven - no more manually lighting the pilot. Show less

Bought this rv new this rv has been in dealership and repair shop for 42 weeks out of 52 only got to use it 4 times every time we used it found things wrong 18 pages of issues heartland does not want to extend the warranty even there is stuff has never been used and tried out to see if they work Heartland said sorry about your service but we don't want to help you Show less

Great floor plan. Mediocre to poor finish workmanship (lots of missing fasteners and screws). The biggest problem is the totally inadequate structural design of the suspension system. This is the 4th time having a suspension / frame failure repaired. Currently having the entire frame beefed up and completely rebuilt. The axles, hubs, wheels and tires are appropriately sized but the frame they are attached to is structurally under sized and completely inadequate. Have spent $20,000 getting the trailer capable of surviving traveling US 40 and US 10 through Arizona. Show less

We bought this toy hauler new in 2014 after doing homework on every toy hauler we could find. 2 adults 3 boys 2 Doberman 2 Indian motorcycles 1 F-350 diesel This trailer has been fantastic for 9 years and is still fantastic. When loaded for a beach trip, we are over 20,000 lbs and you don’t know it’s back there. We did have a small issue in September, 2021 when we were having the trailer Winterized and washed at General RV. They were on the roof and noticed a soft spot near the front A/C unit. As it turned out, that unit was installed incorrectly from Heartland in 2014. They stapled through the roof in the wrong direction and water got in and rotted the roof through the years. General RV in Canton, Ohio took the time and pictures and sent everything to Heartland. Heartland agreed that this was 100% their mistake. After 9 years (obviously outside of any warranty coverage), Heartland told us if we would pull the trailer to their facility in Indiana, they would completely tear off the old roof and install a new roof. Obviously, that is what we did and we currently have a 2014 trailer and a 2 year old roof. Our next trailer will be a Heartland. Show less

I bought this pile of junk several months ago never again will I even look at a Heartland the craftsmanship is a joke the slide outs floor rot's out in. The only satisfaction I will have is watching this pile go through the shredder Show less