Total horrible experience. Zero stars A tech arrived to give us our “camper class” and told us we were not supposed to be in the camper rather rudely. He said he did not have time to prepare, was not familiar with the unit, but would go over the basics because they are all basically the same, and only had an hour allotted for the class. As the tech went over the camper basics it was clear that he was not familiar with the camper since I had to show him several of the features myself. We were then told to write down anything that needed to be fixed prior to delivery of our camper. We several cosmetic issues that were fixed prior to delivery. We sat in the lounge for 2 very frustrating hours waiting on the Business Manager to make our purchase. After 30 minutes in the Business Managers office, 2 hours went by and our camper was still not ready to go. I was told the delay was because there was only one qualified fork lift driver to move campers. When the driver finally arrived with our camper no instruction was offered or provided on how to safely hook up the camper to my truck. He simply dropped it off and left. The whole sales experience was unacceptable. Once we were home and really had a chance to go over the camper we found several other issues that would need to be corrected. We immediately notified the sales rep the day after purchase. We never heard back from the sales rep on a status of returning to fix these issues even though I had his personal cell number, left 2 voice mails, and had texted him. So I called the service department. The service advisor and I agreed to fix the shower as a “waiter” and the rest would be addressed at a later date. We arrived early for our appointment. A service advisor spent nearly 2 hours taking pictures of the camper issues, marking them with blue painters tape, and then loading all the issues into the Service Department computer. Then we went to lunch. Just prior to ordering lunch we received a call from the service department. They would not be able to do the repair because of at least 2 things: Warranty work had to be approved and it would take longer than a day (the whole shower would have to be removed). I do not understand why the work was not already approved (since we had the appointment for 4 ½ weeks and why it would take longer that a few hours. We were very unhappy at this point, hooked up, and took our camper home. We took the camper back for warranty repairs on our scheduled date. We were told the repairs would only take 2 days. The next business day, I received a call from our service advisor asking about one of the issues. I explained the issue to him and he explained it to the repair tech. He told me that the warranty work had not been approved yet and no work has been started. I was shocked for several reasons. First and foremost, once again my appointment had been booked for over a month and Camping World failed to call in to get approval for the warranty work. No work had been started yet. I immediately told the service advisor to get my camper ready and I would be down to get it in an hour. Then I called the General Manager. I explained the issue to the General Manager. He blamed the pandemic and Keystone’s process to get warranty work approved. It is unacceptable to place blame on Keystone when Camping World clearly failed. He agreed it was unacceptable and told me he would talk to the service department. Upon arrival at the Biloxi MS Camping World my camper was not ready to pick up. I was told the forklift ran out of fuel and they had to go get fuel. I was given paperwork to sign that said no work was completed, I owed no money, and I was taking the camper. My wife was very upset at that point, raised her voice and said we are not signing anything until we have our camper. A different service advisor (not mine) rudely said “why are you giving me attitude? I had nothing to do with this.” Again, this is an unacceptable way to talk to any customer, especially a customer that has been repeatedly wronged. They brought my camper around a few minutes later and I hooked it up to my truck. My wife came out after talking to the Service Manager and was extremely upset at this point. The Service Manager told her he was going to “call someone to escort you from the building if you do not lower your voice”. She was indeed talking very loudly to the Service Manager and it was clear he did not want the rest of the customers in the building to know about the unacceptable service we were experiencing. Just prior to leaving a customer that was back in service with my wife drove around and apologized. He told us that the Biloxi Camping World had his camper for 6 months and told us why. He said “They are liars and thieves.” Buy your campers and get your repairs elsewhere. I should have read the on line and BBB reviews before I went to Camping World. Several of my camping friends had similar experiences with Camping World. We will NEVER go back to a Camping World. Show less

bought new camper in april 2021, took on vacation in june and brakes stopped working on camper, Called camping world biloxi to get fixed under warranty. Had to wait over a month to get it in for service. dropped it off on appt date. camper sat there for 10 days and still not fixed. Had to bring it home due to hurricane ida. called back and I was told to come pickit up because it was fixed and I had the camper at home unfixed. To return it for repair september 8th and couldn't it back in until october. Service dept is one of the worst companies I have ever dealt with. Camping world biloxi would be better off hiring a bunch of school kids to operate the service dept. I would never recommend anyone buying a camper there because if you need service done on it, you will get the run around and no answers to the problem and service reps don't care. Show less

Took my 2007 Holiday rambler in Denver to camping world Biloxi Mississippi on December the 16th of 2020 for some insurance repairs from hurricane zeta. Turned it in and waited for one month without having any repairs touched on it working with the insurance company to obtain diagnostics on some repairs nothing got touched nothing got turned into the insurance company wound up on January 26th going over there and pulling the RV back and taking it home absolutely disappointed no return phone calls when I call for updates go to the dealership and always got a song and dance about things being on order but never seeing any of it obtained. I just cannot in good conscience ever refer this location for any service work Show less

The manager Johnathan Grey doesn’t care about you or your family’s safety. After purchasing a RV from here I noticed that my carbon monoxide detector did not even have a battery in it. When I went back after our first time using the camper to bring this to Johnathan’s attention he made me feel like it wasn’t worth his time. I had to ask him to come outside to look at my RV. He didn’t offer. Didn’t even introduce himself to me. Just walked up after another manager went to get him and looked at me. Didn’t say “hello sir. I heard you have a problem” nothing. Just stood there and looked at me stupid. Johnathan made my experience with camping world very memorable. I would NEVER purchase a RV from them again. My family’s life was put in danger and then Johnathan basically told me that they didn’t miss that. Okay, so I removed the battery myself? I have reported Johnathan to corporate and maybe they can make me feel better about my terrible experience with him and his horrible customer service. Johnathan 100% made me regret my purchase. I don’t think he thinks about the fact that if I did have a carbon monoxide problem on our first trip that my family of 4 would be dead. Take a customer service class Johnathan. The way you handled my situation was despicable. He did compensate me though with 2 of the cheapest 9 volt batteries they had in the store. Then acted like they were doing me a favor because they gave me not one but TWO batteries. I WOULD HIGHLY RECOMMEND YOU FIND A DEALER THAT PUTS SAFTY AND CUSTOMER SERVICE FIRST. Johnathan at Camping World in Biloxi does not. After telling him that he could at least apologize for the mistake. He says “I don’t make a habit of apologizing for something I don’t know that we did”. Okay. So again, basically telling me that I must have removed the battery or it evaporated out of the carbon monoxide detector. Doesn’t seem like he apologizes for anything. I bet this location doesn’t even respond to this review. But they respond to all the good ones. BUYER BEWARE! Show less

Camping World Biloxi had the WORST service department and service Managers ever. 8 weeks they had my toy hauler for WARRANTY work and we drove 2 hours to pick it up after a call saying it’s ready only to get here and half the work was done. This place is a damn joke. Very rude people!!!!! Please people avoid their service dept. Donot waste y’all time!!!!! Show less

We purchased a 2017 Chevy, Thor Chateau 22b while on the road at Camping World in Biloxi Miss. We had a class "A" that was under water on value and had numerous problems that I was honest about with the dealer. I didn't think they would be able to put a deal together because of this. However to my surprise I was able to get my trade paid off and get the new RV for market price. It was a slightly used 2017 with on 1700 miles purchased in 2017. The sales experience was OK. The sales person was new and his knowledge of RV's was very limited. While we experienced only a couple of minor problems with the motorhome it became obvious that the warranty service offered by Camping World was totally inadequate. The time they wanted to take to fix these minor problems was excessive. We ended up taking it to a private repair facility and got excellent service and paid out of pocket to the tune of $250. That being said I was still very happy with the purchase and the deal I received. I got my trade paid off and the RV I wanted at a reasonable or even good price. I'm very happy with the motorhome it is exactly what we needed. Show less

Patrick Foley did an outstanding job during our visit and purchase. No pressure whatsoever during the whole process. The unit and pricing fit our needs at this point Had a few small issues during the checkout process but the service department was on top of everything and we left feeling well taken care of by everyone. Show less