2022page=2page=2page=2 Keystone reviews

Love the floor plan. But we have had several travel trailers. This one was an absolute nightmare. Air conditioner went out luckily it was replaced. The kitchen area slide had a very bad leak within the end of first year. Make sure you look underthe table along slideout floor edges. Terrible everytime it rains. Then my bedroom slide isnt coming in with either the motor or off track. So all these problems with a 2022 and here it is still 2024. If you’re buying a camper i highly recommend looking elsewhere. Unless your good with spending like $19,000 a year for two years. And praying for the best. I contacted Keystone and there warranties are absolutely worthless. They cover nothing! Slide motors arei guess only guaranteed for 1 year. This companies gladly takes your money but doesn’t care for you after that! All you get is an im sorry you feel that way! Plus this camper has sat still since purchase. So it was babied. Show less

I bought the rv and have had problems from the very start. The dealer said they would fix but never did. Continued to call and leave messages. Nothing. The camper is literally falling apart, leaks everywhere. The slide floor is falling off and Oliver’s rv is refusing to fix it. The warranty is still good and they just make excuses saying that something else caused the damage so they don’t have to repair. I would not recommend the rv or the dealership. Show less

In April of 2022 my wife and I traded in our 2016 Keystone Bullet travel trailer for a NEW 2022 Keystone Bullet 258RKS model....what a mistake! We were so excited about the beautiful floor plan and the new trailer for our family to enjoy camping at the beach and tailgating with friends and family (Penn State games and watching our daughter play field hockey at college). On our first trip out...the problems started...We arrived at our first camping spot to find the fridge latch broken and our food all over the floor! That was not the only issue on that trip...as we closed the awning prior to going out for dinner as a precaution (wind), the arm locked up and bent. We spent a few hours on the phone while on vacation trying to remedy all the issues. Our salesman encouraged us to continue to use the RV for the summer and bring in the unit for repairs at the end of the season (Do campers really have an end of the season?) As recommended by the dealer, we gave a list of all the issues with the RV (Awning, fridge frosting up, control panels falling off wall every time we drive unit, front corner cap looks like it was patched or not correctly sealed, kitchen table latch defective, etc.) We gave up our fall trips and dropped the unit off in September of 2022. We called the dealership to check on repairs through the winter...We picked up the trailer at the end of March 2023 and set out for our trips. From the first trip, in the new year we found issues again. The grey tank handle was missing when we went to empty our tank. The control panel would continue to come loose off the wall and need to be re-screwed after arriving at each destination. The fridge continues to frost up and we are constantly adjusting the temperature to ensure food stays cool. We also duct tape the fridge every trip b/c the latch is so cheap and not secure. It was the summer of 2023 that our trailer began having even more issues. The 258RKS is unique in that the slide out is on the picnic side of the camper. The slide is very close to the main entry door. We began to notice the difficulty of the entry door closing (even when the camper is perfectly level) with the slide out. Many heated talks of 'why are you slamming the door'? We also noticed our bathroom door and bedroom door not properly closing or securing (adjusted lock mechanism many times throughout the season). We closed the camper for the season in late October...winterized and covered. When we set out for our spring trips we noticed the entry door becoming more of an issue and found in late June of 2024 the wall between the slide and entry door moves tremendously when putting the slide in and out. We reached out to Keystone Manufacturing direct. They recommended us to bring in the trailer for service. We were unable to bring the unit in for service until September of 2024. However, at the end of July prior to going out on a family vacation we noticed some bubbling in the walls in the bedroom. (Severe leak and bubbling). We went on vacation and while camping also noticed the outside wall separating from the front cap trim. We again contacted Keystone manufacturing...they requested us to have the trailer evaluated once at the dealership in September. We traveled home with duct tape again on the outside of camper to ensure the side panel would not fly off the camper or become even worse in traveling down the road. The local dealership service department evaluated the trailer and determined a broken weld (near the entry door/slide area, also the leak and other issues). They determined that the trailer would need over 80+ hours of service repairs to fix. Keystone has granted only 20 hours of work...they are willing to authorize the repair of the broken weld, but nothing else. Keystone is stating that the leak and wall separation on the front cap area is customer neglect. That we should have ensured our camper was properly sealed. I truly believe the camper leak, wall separation is due to the wall shifting and weld break... Let me just state, my family and I take great pride in our vehicles and trailer. I continue to wash, clean, wax, inspect and ensure the our vehicles look good. My wife says I spend to much time cleaning and maintaining. I am sick having in my possession a trailer that is a little over two years old with such issues and problems. We spent a lot of money on this Keystone product and I am at a loss of words on how Keystone is not taking responsibility of such a poorly designed and manufactured product. If anyone has any advice or has similar issues with their Keystone trailer (2021-2023) units please don't hesitate to reach out to me....my personal email is jskish@hotmail.com. My family and I don't know what legal rights we have, but when we call Keystone customer services we get a new person each time and are never allowed to speak to upper management. Show less

I owned the trailer 16 months ,the roof leaks and the dealership wants me to pay for it. I have to get a lawyer to get it fixed. 3 year warranty is a crock! Keystone even lists a 20 year roof warranty, ha ha ha!I would suggest that others heed my warning to not buy a Keystone or from Bish's RV. Show less

after reading all the reviews, I am so sorry we did not further research this travel trailer before we purchased it. We are experiencing many of the same issues and this RV is only a year and a half old. we also were denied the opportunity to turn on the electricity and water prior to taking the unit off the lot. Also dealership would not clean the unit as they said they did not have staffing available due to Covid. This has been a nightmare every trip we go on there is a multitude of problems, I have a big cup filled with the screws and miscellaneous items that have fallen off the rv. As of now we are in Maine with a slide out that will not retract or go out. Why hasn’t anybody looked into a class action lawsuit against Keystone we would certainly be willing to participate , good luck to everybody. Hope you have a better experience than we have. Had. We are looking to get rid of the RV and know that we are going to take a massive financial hit. Advice would be greatly appreciated. Show less

My wife and I purchased Keystone thinking we were getting a quality rv. We are sadly mistaken. It is the worst quality rv we have ever experienced. I highly recommend not buying any Keystone rv. We have an issue with a piece of trim over our slide out that appears to have been damaged during manufacturing and was patched and now their repair failed. Do not purchase a keystone product it is junk. Do yourself a favour and read reviews you will see how poorly built these units are. Show less

Biggest mistake of my life. Workmanship was the poorest I have ever see. Should fire all that worked on it along with supervision and quality control. All should be ashamed to let that workmanship out the door. Corporate disgrace!! will surely show and pass this garbage to anyone that is considering jeystone Show less

We have owned this Travel trailer for two years now and we love it! The only problems we have had has been the dometic toilet valve that we have had to replace twice.. I have also been impressed with the Spec tires that came with the unit. We have put around 2500 miles so far and are enjoying it. We haven’t used the warranty so I can’t speak on it. There is always going to be trouble but just go with the punches and enjoy yourself. Show less

We went cross-country in this perfect couples trailer. We were always able to comfortably get to every part of the trailer, including the full bathroom, even with the slide in. The theater seating with heat, massage and accent lighting is so comfortable. The trailer size was perfect for those state and older campgrounds with smaller sites, and we were always accepted with our 26ft total length and 30amp power, where bigger units might not have fit. Boondocking was facilitated with the 400i solar package with (2) rooftop solar panels and inverter, and an additional exterior solar expansion outlet. With the solar, we camped free on public land 2 miles outside Glacier National Park. Awesome! There are also (2) 30lb Pulling is easy with the sway-bars and double axles with our Ram 1500 truck. Windows EVERYWHERE - the views are total surround, but with blackout shades for privacy when wanted. Plenty of cabinets & drawers for storage plus passthru storage. I can't say that warranty service was good, but overall - this travel trailer can't be beat! Show less

This TT was perfect for us as a couple and took us across the country in style! We were welcomed in all campgrounds that have electric or size restrictions, especially in older state and federal parks. The solar power served us well when boondocking, as did the somewhat higher carriage, and got us much closer to the sights we wished to see than regular campgrounds would have. The style inside is warm and appealing, comfortable and surprisingly roomy. The all-around big windows allow spectacular views and plenty of sunlight, but still maintain your privacy. Show less