Jayco reviews

BUYER BEWARE! Jayco customer care is non-existent. Purchased 2022 264BH Jay Flight SLX new and one month after my 2-year warranty expired noticed front wall was soft. Took unit to I-70 RV Center (Jayco Dealer) where purchased and staff there could not figure out where water was getting in. Warranty claim was submitted as all parties agreed that water had been getting in undetected well before the warranty had expired. Also, since this appeared to be a possible structural issue there was potential for this to be covered under the 3-year structural warranty. Dealer offered estimate of $4300 to tear down unit to figure out where water was getting in as part of the claim process. Warranty DECLINED and after escalating to further make case of defective manufacturing issue again case was declined with not offer of resolution. All seams were looked at by myself and technical staff at dealer and no issue was found, however after sending requested photos to claim agent they picked apart photos and indicated the seals should have been all redone every 6 months per owner’s manual. Jayco stance is that regardless if the seals show no voids, cracking or separation I am to re-caulk the entire unit every 6 months. I took good care and inspected unit regularly, parked under canopy most of the time and saw no evidence requiring redoing any seals. Also, the large Jayco front decal peeled off the first year we had the unit. It is apparent that Jayco uses inferior construction products to cheapen the build and then hides behind clauses carefully crafted in their manual to get out of standing behind their product. Do not waste your hard-earned dollars on an inferior product. Research whom owns Jayco as issues maybe wide spread with sister companies. Show less

This is a great little unit for two people. We love the walk around bed and the size of the fridge and freezer can’t be beat Our 2025 unit came with a quick connect propane that was clearly used and rusted…I would expect this over time but on a unit right from the factory? Also the bathroom sink is pitted and rusted Jayco has refused to honor warranty on either of these items . Bottom line…my next RV will be anything but a Jayco r their affiliates and I’m sure glad I didn’t waste my money on an extended warranty Show less

I purchased the RV because we liked the floorplan and it had lots of room to bring our entire family. I thought Jayco was known to be a quality manufacturer, but unfortunately this was not the case. The first issue I had was the awning started to pull away from the trailer on the one end. We found there was a recall for such a problem so brought the trailer in to be looked at. Jayco denied the claim and said they would not fix or replace the awaning. At this point the trailer was under 1 year old and was only used twice. We never leave the awning out when not at out site and immediately bring it in if it gets windy. Yet the manufacturer still claimed it was not their issue. The next MAJOR issue we just recently found was a bubble on the roof. Upon inspection there is also musy spots near the bubble which means there is moisture getting under the roofing material. Again, we brought the trailer in and Jayco denied to warranty the work. I would never recommend purchasing a Jayco trailer and wish I had went with Grand Design like we were originally looking at. Show less

I've owned this RV for a little over two months now and so far I am very pleased my selection. It has everything i was looking for and I feel like it was a good value for the money. I really like the layout and floorplan with the bunkhouse. I definitely would recommend! Show less

This RV was built very well! Real cabinets! It’s perfect for family, camping, work, or to live in. For the price you get a lot! I highly recommend this RV as traveled the road with it for seven months, moved out of my house and into the RV for another three years. The RV did everything I needed and more! No slides on the RV to break, you just hook up and go! It’s the perfect length, getting into all of the RV parks with no reservation. And the amount of beds you get, is a killer deal! Show less

We bought this new in June of 2022 and we still love it. We've put about 15,000 miles on her so far. Like most rv's, we've had a few minor things that I took care of myself. We were in Arizona this summer and I noticed some wrinkles along the sides of the roof membrane. I called Jayco and explained what I saw and that by the time I got back to South Carolina to let someone look at it, my warranty would be expired. They extended my warranty on the spot and did fully cover a new roof membrane that was installed in August. Show less

This unit meets and exceeds most RV camping expectations; it's very comfortable and super easy to drive through on highways and through neighborhoods. Great for all type of road trips as well as a very secure emergency shelter during power outages from hurricanes or other major weather events. Truly more of a "glamping" experience for many adventures including an add on accommodations for visitors at your home. Show less

It's been a great travel trailer for two. pulls nicely with a 1500 truck. Loads of great storag. Jayco has been good with some warranty items and not so good on others, especially the roof. I bought a Jayco with the notion of the best roof warranty in the business so you would think it's well connected. There is many areas where the TPO roof is not glues down, much debris and staples in the verge of poking through. Jayco would not honor the poor workmanship. Thay say it's will only be warranty if deffecive. Well that means a leak, but the warranty does not honor water leaks. So they will do a new roof but your on the hook to have all the water damage repaired from the faulty roof.... Head scratcher. Show less

I’ve owned this unit for over four years now not one problem so far with any of the mechanical slide mechanisms, air conditioning, or need electronics inside. The only thing that I would’ve changed and will make sure when I purchase on my next unit, the door hinges are glued and a couple of them have come have separated from the doors from the hinges, easy fix but still.. Show less

The roof has loose decking boards and protruding fasteners and Jayco refuses to fix the problems. Their 2/3 year warranty is worthless unless they will honor it. I can not recommend Jayco. The Jayco dealer in Tulsa Oklahoma has been trying to get Jayco to honor their warranty to no success. Show less