Thor Motor Coach Tranquility reviews

I bought a Thor Tranquility 19P from LA MESA in Sacramento, CA, that was the first big mistake. I inspected the unit at the dealership and pointed out multiple items needing to be fixed before I would take delivery. I paid an additional $2,500 for an out-of-state delivery. When the unit arrived the items appeared to be repaired, so I naively accepted the unit, that was the second mistake. Within 2 days the “repaired items” failed. I contacted the dealer they said contact Thor directly indicating it was not their problem. After multiple calls to LA MESA and Thor the Tranquility 19P still has these issues as no one will take responsibility for the failed parts. PLEASE DO NOT GIVE LA MESA in Sacramento your business. In my experience, they are crooks. The moment you hand over your money, they wash their hands of you. And DO NOT INVEST in a THOR Tranquility it has been one issue after another with this unit. Learn from my $151K mistake and save yourself the money and tremendous frustration. Show less

We purchased our 19L nine months ago, and have taken it on a number of trips of up to a week. There is a lot to like, and some things to dislike. We really like the driving comfort, and there really is quite a lot of storage, particularly external storage. The refrigerator is nicely sized and efficient, and the kitchen is pretty tight but still manageable. We wanted an enclosed bathroom with a door, which this model has, even though it is quite tight. We haven't tried taking a shower in there, but it wouldn't be that easy. In terms of issues that we have had, the biggest was that we started having electrical problems from the get-go. We had it serviced, and found out that there were several loose wiring connections. This caused the main breaker to trip, and ultimately the LiON batteries wouldn't charge at all. If you purchase the van, insist on having this inspected before delivery. The kitchen fan motor was also noisy, and it turns out the motor screws were loose. A few other things: * The bathroom door and drawers are held closed with magnets, and don't latch. We replaced these with latches, but why magnets? No idea, it's a pain. * The upper cabinets have neither magnets nor latches, so they rattle while driving unless you put in bumpers. * The Truma water heater control is in the back of the kitchen cabinet, so if you want to turn on the heater or get hot water, you have to empty the cabinet to get at the control. Not well thought out. * The TV is mounted facing the sliding door, which is not a convenient viewing location for any position in the van. * The mattress in back is a foam job covered in plastic. You'll want to get a real mattress before you even think of sleeping back there. There's a nice layer of plastic tabs underneath, however, that improves comfort and prevents moisture buildup. We've made quite a few interior adjustments, such as swapping out the table for a butcher block, putting in a nice mattress, and cutting the thickness of the foam backrest on the passenger bench in half. We'll probably move the Truma controls to the outside of the kitchen cabinet next to the BMPro tablet controller as well, and we may remount the TV in the sleeping area. Overall, we are happy with our purchase. There are some adjustments that are needed to make it perfect for us, but once in place, the van works for us. Now that the electrical issues are resolved, we have a stable platform to use. Show less

The Mercedes part of the build is awesome. The Thor house, not so much. Won’t even comment in Sacramento LaMesa, as they don’t exist once they get your money. So far the awning has failed, the water pump, the inverter, has failed, cabinet quality is weak, wheels were so bad I threw them away, and the insect screens at the main door are a joke. Other than that, when everything works it’s pretty cool. Will be in the hanger for a month until the repair shop can look at it regarding the inverter issue. Thor tech couldn’t help, had no idea where to start. Honestly tonight I feel I should have spent another forty grand and bought a Revel. Show less

Bought my Van last March from La Mesa W Sacramento Brandon McClain was my salesman. He was fine but not after he made the sale. Went out last week for our first trip and to find out the shower was leaking water through the door to the kitchen. The worst, toilet was leaking too I opened the cassette compartment and it was a messed! It was fun cleaning that part if you know what I mean. The lithium battery wasn’t charging while running! The microwave wasn’t working properly too! Just got back from our trip and it was a complete Disaster! I’m soooo frustrated and very Disappointed from La Mesa and Thor! Show less

Very similar to the Storyteller but much less expensive Dependable, durable and very sharp design. It looks awesome and everywhere I go people stop to stare at my Tranquility. Comments like “That’s what I want” “Awesome Ride” “Where did you get that” Show less