Voted most helpful review
Edward
Reviewed on October 25, 2023
Purchased on September 4, 2023 since then it has been in my possession for 10 days as of October 25, 2023. Before it left the dealers lot we had no A/C in the cab. The brakes were mushy. I went back over to the office to report this and found the office closed. Now we had to drive it home as we...read more
Purchased on September 4, 2023 since then it has been in my possession for 10 days as of October 25, 2023. Before it left the dealers lot we had no A/C in the cab. The brakes were mushy. I went back over to the office to report this and found the office closed. Now we had to drive it home as we dropped off our old camper to pick this one up. On the way home we found the headlights were not aligned. The low beams were only about 5 feet off the front on the RV and the high beams were not a whole lot better. When on high beams on coming traffic did not flash there light for me to go to low beams. I took it back to the dealer 7 days later because I felt it was unsafe to drive. It sat at the dealers for 20 days before they did anything, and that was after I made calls to Thor, camping worlds owner. They said it had to go to Ford for the A/C, Brakes and lights. So the 3 of them sent it to a ford dealer 3 1/2 hours away. (AS no local dealer would work on it) and advised me I had to pick it up. So after another 17 days I picked up the camper from ford. A/C was fixed brakes checked and working fine. Headlights not adjustable per ford. So get it home and decide to see if I could fix the lights. I take off the shroud around the light and guss what there are the adjustments for the headlights. So I contact the dealer and offer to fix the lights for the cost of the fuel for the trip which totaled $203.76. They owed me 30 gallons anyway as tank was not full at pick up time. So with the 30 gallons off the bill it would be $118.63 for my time to fix the lights. Camping world offed me a $50.00 in store credit. So I called Thor and they told me they would not pay me to align the headlights I had to take it back to the dealer and they would fix them. This would put me back to square one as the dealer already told me they could not fix them. So in addition to the above we found before we took the R/V home the door latch dose not open correctly you have to yank on it for all your worth to get it open. The left mud flap was loose. Night stand on right side of bed was loose and sealer at wall was cracked. Wall top next to microwave was scuffed up. Door under bed for access to water tank was damaged on the bottom. Ladder for bed over cab was missing. Both outside mirrors were scratched up. Then to top it all off we get it home from ford and level up and run the slide out and we have a water leak coming out under the kitchen cabinet. Also another leak on the floor under the center of the window on the back wall. All this additional stuff is being ordered or will check it when we go back for the replacement parts.So with all this on a brand new Thor freedom traveler a30 we are out at the least $153.76 more to own it. Along with I have to repair my headlight issue. Now keep in mind I'm 76 years old and 100% disabled veteran. I would not recommend buying any Thor Product or dealing with Camping World dealers
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