Thor Motor Coach COMPASS 23TW reviews

The dealer I bought it from did not do a PDI or even clean the unit. Had a 12 minute walk through Took it to the dealer to have warranty work done ie: satellite doesn't work, bolt coming up through the floor, dent in frame by windshield and just found out the 4 pin flat towing connector does not have power to the right tail light. When I took it to the dealer, which is 140 miles from home they kept it for six hours and said yes I need all those things but did nothing to fix any of the problems. Contacted Thor and they said take it to another dealer to check to see, what had already been confirmed to be a bad antenna by both a ford dealership and the rv dealer I bought the unit from, if the antenna is bad. Called other dealers and because I did not buy it from them they won't service it. I was told by many not to buy a Thor product and I should have listened to them. Show less

Bought new 6/4/21. Delivered with broken BMPRO (control center) mount, skylight box not attached at factory, and the overhead center console dropped out of the ceiling while driving home to Colorado. Almost had an accident when that one happened. Coach door does not lock, as it was warped at delivery. High Pointe stove rattled so loud I thought it would break, delivered with two out of four pads missing. The top of the stove is not installed square, so the glass vibrates when on the highway. Sirius XM radio has an Antenna Fault and does not work. No one is accepting accountability for this one. I think the antenna was simply not connected at the build, or broken during assembly, but have no idea and no one is helping. This week I removed all of the drawers and found most of the glides installed with a single 3/8" screw and the catch installed on broken 1"X1" blocks that were stapled in and not glued. I had to repair all of them. Sawdust keeps appearing mysteriously on the bathroom floor and in the corner of the bedroom. I have only had contact with Thor on these issues twice, as they are extremely hard to get on the phone. One representative (Terry) was very attentive, but unable to do anything for me except ship a new BMPro mounting bracket directly to me (I got it). The other representative gave me phone numbers of Thor dealers to call and try to arrange a warranty service. No way in this market. Luckily, I have a dealer in Grand Junction that has been trying to help. They have been great. The selling center has not helped once. The Ford chassis and engine are fantastic. The 3.5 EcoTech engine is a dream to drive in the mountains, and AWD seems to function great. Gas mileage is about 12 now, but I think as it breaks in will improve. Goes easily with traffic on the interstates. I really think once all of these issues are resolved, I will have a fantastic little motorhome. I would recommend to any buyer to thoroughly go through your new coach for the above details and TEST drive your unit before you pay. For me, I installed a second solar panel and battery, but failed to have an inverter installed. I would highly recommend this as the generator works great, but is noisy for neighbors, even when boon docking. Show less