Keystone RVpage=2page=2 Horse Trailer reviews

I bought the trailer used from RVDirect in Titusville,Fl. I feel that I paid top dollar for the year it was. Upon viewing it seemed to be in very good condition and was assured it was. After purchase I began finding many small thing wrong, one being the rubber corner covers sliding down and dry rotted. The kitchen slide had a leak and the bathroom toilet was leaking. These are just a few items. I do know it is used but only 3 years old. It seems at the price of this trailer it shouldn’t be having these problems this soon. Not a fan, should have gone with another vendor and Forest River. Show less

Love the floor plan. But we have had several travel trailers. This one was an absolute nightmare. Air conditioner went out luckily it was replaced. The kitchen area slide had a very bad leak within the end of first year. Make sure you look underthe table along slideout floor edges. Terrible everytime it rains. Then my bedroom slide isnt coming in with either the motor or off track. So all these problems with a 2022 and here it is still 2024. If you’re buying a camper i highly recommend looking elsewhere. Unless your good with spending like $19,000 a year for two years. And praying for the best. I contacted Keystone and there warranties are absolutely worthless. They cover nothing! Slide motors arei guess only guaranteed for 1 year. This companies gladly takes your money but doesn’t care for you after that! All you get is an im sorry you feel that way! Plus this camper has sat still since purchase. So it was babied. Show less

I bought the rv and have had problems from the very start. The dealer said they would fix but never did. Continued to call and leave messages. Nothing. The camper is literally falling apart, leaks everywhere. The slide floor is falling off and Oliver’s rv is refusing to fix it. The warranty is still good and they just make excuses saying that something else caused the damage so they don’t have to repair. I would not recommend the rv or the dealership. Show less

We purchased our Cougar 25RDS brand new (custom order) from a local RV dealer in 2021 and have used it for various trips May - Oct each year. It's ideal for a couple, but we have brought our 6' adult son with us on a few trips. He was able to sleep on the large convertible dining table. The openness of the living area is fantastic. However, the tight bedroom drives me crazy. We had to immediately replace the horrible mattress. The fridge broke 3x. The roof lining bubbled even though we cover it every year and check sealants. These occurred within warranty but not all repairs were covered. Keystone resists paying for warrantied items. There are other minor items breaking that my husband can fix. Show less

Immediately after purchasing new last year the front cargo area filled with water and water leaked from the front window onto the bed. Took it back to the dealer (who has since been bought out during it;s bankrupcy) and they said factory did not seal it the front cap. This took 2 months to resolve. At the beginning of this season I had the roof inspected by a licensed tech and inspector and discovered the TPO membrane completely delaminating and bubbling. The RV dearler said roof needs replacement. KEYESTONE DENIED coverage multiple times. I still own the trailer, still using it and watching the TPO bubble off. Many other issues like water pump, on demand heater. This trailer is garbage. Show less

We wanted a travel trailer with bunks for our family of 4 and our 2 dogs. It's a great floor plan and space for a family. There's tons of storage. My only real complaint is that the bathroom is a bit tight and there is a corner cabinet that extends over the sink area making it impossible to lean over the sink to wash or brush teeth. We have had this unit for 2 years and have not had any major issues. One piece of pvc under the bathroom sink cracked causing a leak, but was easily replaced and fixed by my husband. Pieces of trim popped off here and there and we're easily reattached. NO major issues so far and we've taken this out dozens of times. We put 3 stars for factory/warranty support because we had to put aomething, but we have no knowledge of it having never used it. Show less

This is a great rv. I love the fact it has doors on all sleeping areas and bathrooms. The layout is great and makes it feel large inside. This has a curved high ceiling. There are two Ac units. The finishes make this travel trailer feel luxurious. It has outdoor shower and an outdoor kitchen. There are also solar panels that keep fridge cold all day long. Show less

In April of 2022 my wife and I traded in our 2016 Keystone Bullet travel trailer for a NEW 2022 Keystone Bullet 258RKS model....what a mistake! We were so excited about the beautiful floor plan and the new trailer for our family to enjoy camping at the beach and tailgating with friends and family (Penn State games and watching our daughter play field hockey at college). On our first trip out...the problems started...We arrived at our first camping spot to find the fridge latch broken and our food all over the floor! That was not the only issue on that trip...as we closed the awning prior to going out for dinner as a precaution (wind), the arm locked up and bent. We spent a few hours on the phone while on vacation trying to remedy all the issues. Our salesman encouraged us to continue to use the RV for the summer and bring in the unit for repairs at the end of the season (Do campers really have an end of the season?) As recommended by the dealer, we gave a list of all the issues with the RV (Awning, fridge frosting up, control panels falling off wall every time we drive unit, front corner cap looks like it was patched or not correctly sealed, kitchen table latch defective, etc.) We gave up our fall trips and dropped the unit off in September of 2022. We called the dealership to check on repairs through the winter...We picked up the trailer at the end of March 2023 and set out for our trips. From the first trip, in the new year we found issues again. The grey tank handle was missing when we went to empty our tank. The control panel would continue to come loose off the wall and need to be re-screwed after arriving at each destination. The fridge continues to frost up and we are constantly adjusting the temperature to ensure food stays cool. We also duct tape the fridge every trip b/c the latch is so cheap and not secure. It was the summer of 2023 that our trailer began having even more issues. The 258RKS is unique in that the slide out is on the picnic side of the camper. The slide is very close to the main entry door. We began to notice the difficulty of the entry door closing (even when the camper is perfectly level) with the slide out. Many heated talks of 'why are you slamming the door'? We also noticed our bathroom door and bedroom door not properly closing or securing (adjusted lock mechanism many times throughout the season). We closed the camper for the season in late October...winterized and covered. When we set out for our spring trips we noticed the entry door becoming more of an issue and found in late June of 2024 the wall between the slide and entry door moves tremendously when putting the slide in and out. We reached out to Keystone Manufacturing direct. They recommended us to bring in the trailer for service. We were unable to bring the unit in for service until September of 2024. However, at the end of July prior to going out on a family vacation we noticed some bubbling in the walls in the bedroom. (Severe leak and bubbling). We went on vacation and while camping also noticed the outside wall separating from the front cap trim. We again contacted Keystone manufacturing...they requested us to have the trailer evaluated once at the dealership in September. We traveled home with duct tape again on the outside of camper to ensure the side panel would not fly off the camper or become even worse in traveling down the road. The local dealership service department evaluated the trailer and determined a broken weld (near the entry door/slide area, also the leak and other issues). They determined that the trailer would need over 80+ hours of service repairs to fix. Keystone has granted only 20 hours of work...they are willing to authorize the repair of the broken weld, but nothing else. Keystone is stating that the leak and wall separation on the front cap area is customer neglect. That we should have ensured our camper was properly sealed. I truly believe the camper leak, wall separation is due to the wall shifting and weld break... Let me just state, my family and I take great pride in our vehicles and trailer. I continue to wash, clean, wax, inspect and ensure the our vehicles look good. My wife says I spend to much time cleaning and maintaining. I am sick having in my possession a trailer that is a little over two years old with such issues and problems. We spent a lot of money on this Keystone product and I am at a loss of words on how Keystone is not taking responsibility of such a poorly designed and manufactured product. If anyone has any advice or has similar issues with their Keystone trailer (2021-2023) units please don't hesitate to reach out to me....my personal email is jskish@hotmail.com. My family and I don't know what legal rights we have, but when we call Keystone customer services we get a new person each time and are never allowed to speak to upper management. Show less

Excellent Travel Trailer. This is perfect for majority of owners, high quality, and has everything needed. It is compact, yet capable to even live in! Excellent Floorplan that makes the most use of space. Easily driven using any half-ton truck. Show less

I owned the trailer 16 months ,the roof leaks and the dealership wants me to pay for it. I have to get a lawyer to get it fixed. 3 year warranty is a crock! Keystone even lists a 20 year roof warranty, ha ha ha!I would suggest that others heed my warning to not buy a Keystone or from Bish's RV. Show less