Keystone RV Utility Trailer reviews

Do not buy a keystone product. My 20 23 passport has been nothing but a hunk of s*** since I've bought it. I am working in a disaster area on the Virginia and North Carolina line and have been down here for about 4 weeks The air conditioning is out for the fourth time this year. The refrigerator was out all last year. Tonight is supposed to get down to 30 and now the heater is out. The side of the camper is pulling loose and the awning motor has broken. I have used this thing successfully 19 days and last year and a half. Now I'm going to have to drag off this job working in the disaster area because I have no heat. Keystone needs to get their act together they used to be a great camper now they are the Yugo of the camper industry. I need to know where to drop this hunk of s*** off at in Elkins Indiana so they can see what type of crap they're putting out there on the road. There needs to be some type of consumer relations or class action lawsuit against s*** like this. Show less

We bought this unit new in 2018. We were impressed with the Murphy bed, outdoor kitchen and large bathroom. The quality seemed ok for the low price. I spent my career in construction and hvac service so the couple of small issues that I saw I knew I could resolve without getting the dealer or manufacturer involved. Little did I realize six years later how poorly thought out the build quality of these units were. I have a hard time believing that these units were actually built to leak from underneath the frame. The entire width and about 24” inches in of the rear of the unit’s plywood floor was completely rotted out. As I got into taking out the rotten wood I saw that these units are designed to leak water when ever it was towed in the rain. This went on with no obvious signs of water intrusion for six years until one day i put my hand down on the floor of the outdoor kitchen and it pushed through the plywood. I am having to tear out the outdoor kitchen, the bath vanity and water heater in order to replace all the water damage. Fortunately I have the ability to do the work myself so I’m lucky there but I would never recommend Sonic or any Venture product again. I have also removed all Venture/Sonic badging. My wife and I have enjoyed many camping adventures in this unit so when I’m done with reno we’ll be back out in our new, water resistant/proof, no name travel trailer. Show less

Compared to newer models, our 2400bh has had only one issue with the slideout motor that took all of an hour to repair, I cut the 1x6 behind the access panel, which makes future repairs a snap. The new gearbox include a drip tray, livability is fine for a family of 4, we also added solar, a perko battery disconnect and extra 32" android tvs. No issues with leaks or water, everything works as it should 9 years later Show less

Love the layout. Overall construction quality is average. Several trim pieces have had to be replaced, table had to be screwed back in the wall after the first trip. Shower leaked from not being sealed properly. Cabinet construction is not the best. Tankless Water heater is too far from the shower and kitchen so it is a 20 second wait for water to heat up. However, the size of the unit and the overall layout are wonderful for a couples camper. Show less

I bought the trailer used from RVDirect in Titusville,Fl. I feel that I paid top dollar for the year it was. Upon viewing it seemed to be in very good condition and was assured it was. After purchase I began finding many small thing wrong, one being the rubber corner covers sliding down and dry rotted. The kitchen slide had a leak and the bathroom toilet was leaking. These are just a few items. I do know it is used but only 3 years old. It seems at the price of this trailer it shouldn’t be having these problems this soon. Not a fan, should have gone with another vendor and Forest River. Show less

Love the floor plan. But we have had several travel trailers. This one was an absolute nightmare. Air conditioner went out luckily it was replaced. The kitchen area slide had a very bad leak within the end of first year. Make sure you look underthe table along slideout floor edges. Terrible everytime it rains. Then my bedroom slide isnt coming in with either the motor or off track. So all these problems with a 2022 and here it is still 2024. If you’re buying a camper i highly recommend looking elsewhere. Unless your good with spending like $19,000 a year for two years. And praying for the best. I contacted Keystone and there warranties are absolutely worthless. They cover nothing! Slide motors arei guess only guaranteed for 1 year. This companies gladly takes your money but doesn’t care for you after that! All you get is an im sorry you feel that way! Plus this camper has sat still since purchase. So it was babied. Show less

I bought the rv and have had problems from the very start. The dealer said they would fix but never did. Continued to call and leave messages. Nothing. The camper is literally falling apart, leaks everywhere. The slide floor is falling off and Oliver’s rv is refusing to fix it. The warranty is still good and they just make excuses saying that something else caused the damage so they don’t have to repair. I would not recommend the rv or the dealership. Show less

We purchased our Cougar 25RDS brand new (custom order) from a local RV dealer in 2021 and have used it for various trips May - Oct each year. It's ideal for a couple, but we have brought our 6' adult son with us on a few trips. He was able to sleep on the large convertible dining table. The openness of the living area is fantastic. However, the tight bedroom drives me crazy. We had to immediately replace the horrible mattress. The fridge broke 3x. The roof lining bubbled even though we cover it every year and check sealants. These occurred within warranty but not all repairs were covered. Keystone resists paying for warrantied items. There are other minor items breaking that my husband can fix. Show less

Immediately after purchasing new last year the front cargo area filled with water and water leaked from the front window onto the bed. Took it back to the dealer (who has since been bought out during it;s bankrupcy) and they said factory did not seal it the front cap. This took 2 months to resolve. At the beginning of this season I had the roof inspected by a licensed tech and inspector and discovered the TPO membrane completely delaminating and bubbling. The RV dearler said roof needs replacement. KEYESTONE DENIED coverage multiple times. I still own the trailer, still using it and watching the TPO bubble off. Many other issues like water pump, on demand heater. This trailer is garbage. Show less

my trailer from them has been a nightmare from day one could not get the dealer to help fix it and the manufacturer does not back their junk at all. All they care about is their profit and ripping off people. they build junk to sale and rip-off people Show less