Keystone RV Tow Behind Car reviews

Floorplan is nice for two. 2 guests could be comfortable in recliners for a night. AC went out 30 days before 1st year. Dealer said we would need to bring it in even after paying extra insurance for on-site repair. We ended up cancelling insurance and putting in a window AC in emergency exit window at the end and it keeps trailer cool on 100 degree days and MUCH quieter.. 1 year and 11 months the water pump has failed. Thankfully we found replacement for $80 so we don't have to deal with backlogged dealership. Dealership said our propane tank nozzle was in the recall and we'd have to bring it in to repair. Called Keystone and they mailed it to us. We installed hydraulic lifts on cabinets above TV and bed to keep them open while you store items. We plan to replace shower and bathroom sink faucet. They definitely shouldn't be selling these rvs for over $30k. I would not recommend. Show less

After 2 years with very few miles on it the axles bent twice. Of course no warranty after 2 years, so trying to get some help from factory and is like pulling teeth. Keep saying under review. Sent tons of pics and receipts and still no satisfaction. Very poor customer service for the low quality axles and miss aligned hangers for the springs which probably caused the whole problem. Poor workmanship on this unit. Very disappointed. Show less

We bought this RV in April of 2021 because we needed a temporary home while our house was repaired from the freeze. We knew it would take over a year to complete our house and tried to explain that to John at Holiday World in Katy but he wasn’t really interested in our needs and really just wanted us to hurry up and make a decision so he could get his money and move on. We also made the mistake of telling him we have never had an RV so we needed help knowing what to look for. So I guess he saw that as a chance to stick us in something with a crappy warranty and lots of issues that experienced RVers would know to look for. Like shower that BARELY WORKS and a sound system that worse than a 1970s portable tv. When you turn up the volume when using the DVD player you get a thumping sound that is louder than the movie. The water pressure is almost non-existent. The shower is THE WORST! It has a faucet at waist level that is like a bathtub faucet and you pull up on the knob to make the water go to the shower , however, only a trickle goes to the shower and most of the water still goes out the faucet so you can’t even take a shower and the hot and cold water go back and forth instead of running together. So your shower (what there is of it , is hit then cold and back again. Then there is the oven! When it DID work , the first 3 months, it took a FULL 5 minutes of holding in one knob while turning the ignition knob and bending over to see if it lights. Most of the time it didn’t and now doesn’t light AT ALL ! And it won’t light with a match either. The bathroom sink is WAAAY to small even to brunch your teeth and the faucet is so close to back of the sink , washing your hands soaks the the counter. I am so very disappointed in the entire experience. I will NEVER buy another RV at Holiday World Katy and will never buy another Keystone RV. Show less

Day 1 of our first camping trip with our new RV Trailer we had 2 electrical outlets that did not function. Wire Insulation was not removed. Wire terminations were hooked up in outlet with insulation coating unremoved. No continuity / conduct electricity as a result. Poetic Enchanted Quality claim from Riverside RV : "Riverside RV manufactures the highest quality Recreational Vehicles in all of Northern Indiana. Known for building the most nostalgic brand of travel trailers, the Retro, in the RV industry, Riverside RV is proud to stand with all of our dealer partners, while providing them with the highest quality trailer in the industry. We take quality seriously. This means that each and every unit is closely inspected. Inside and out in production and after completion. We want you to have confidence in our products, and that's why we invest time and effort into this important inspection process" NEWS FLASH-Your electrician lacks basic skill set. The quality control inspection team must have called in sick while our trailer was in process. If only the electrician and QA team were as Gifted as the publicist that drafted your quality mission statement. Show less

Terrible quality. AC went out within first year and AC unit is too small to cool trailer. Wall seam at head of bed came apart in first year. Refrigerator stopped working at 14 months. When I inspected the trailer after driving it home from dealer, I found ALL the bolts holding the body to frame were loose. Keystone warranty customer service took a very long time to reimburse me for new AC. Toilet sprays water outside of bowl when you flush. Cabinets are particle board, which you can't tell until they're nicked. I would not buy Keystone again. Show less

The rv that I own is junk camper world would not help. Warranty is junk when I bought the camper was promised all kinds of things camper world is a poor excuse call camper world on the phone camper world will put you on hold never answer. My wife and I have been so disappointed with camper world our dream for retirement has gone down the drain. What do you do Show less

Very cheaply made. There's no quality controll. I purchased a 2019 retro white water. i 6beleive was the 177 series. The first time i took a shower i found approximately 1/4 inch of water on the bathroom floor. A o ring was busted in the Drain. Which probably came like that from the factory. Since the trailer was new.I took it back to the dealer and traded it back in for a kodiak cub.( jury is still out on this one) I would avoid these ( RETROS) trailers at all cost!! I was told 90 percent of them leak when they come from the factory. Good Luck. Show less

I love this trailer. I have the Artic package and have enjoyed using it all year. The open floor plan is very comfortable and the finishes are very nice. I like the private bedroom and double entry doors. It is easy to pull and so much fun! Show less

I have owned this RV for 5 years and loved it. The floor plan is great, very spacious, excellent storage. The pantry is amazingly huge, enough kitchen storage for all dishes, utensils, food, you name it. The bedroom works well, queen sized bed, it also has a 4 drawer dresser, washer and dryer, and good sized closet big enough to hang up plenty of clothes. There is a Onan generator that is strong enough to power the entire unit and all air conditioners. The fire place in the living room will keep you warm while your watching TV on the 50 inch HD smart TV and Sony surround sound. The RV tows like a dream, I'm sure most of that has to do with the F350 Dually I drive but the rv tows easy. It makes big turns but that's to be expected with a 44 foot rig with triple axles. I love the garage space because of its versatility. The back doors open and turn into a deck with fencing that is perfect to enjoy the outside. I would recommend this RV and model to anyone. Show less

Purchased new and have been using the camper very extensively. Very please with the build quality and the attention to detail one rarely sees in this class of camper. No issues, except we left the awning out one night and a windstorm blew up, but that was our fault. have spent a total of over 80 days in the unit and only thing we have upgraded was the king size bed mattress. Quite happy with Cruzer Radiance line. Show less