Keystone Outback Will Owner Fi Toy Hauler reviews

I bought the RV on September 1, 2024 and still have not received it as they sold it to me with a title with a lien on it and 27 days later, I still cannot get a lien release, so I have still not received my RV. I have contacted the dealer over and over and they told me I had to wait seven days for my cashiers check to clear and then after that, I found out they did not have the title, then, when they did have the title it has a lien on it from a bank inMaryland, and they have been unable to get a release on the lien. Therefore, no proof they are in the RV. This should’ve been done before they ever sold it! Show less

This is the perfect Toy Hauler if you’re looking for year round camping or living. The 3 AC units are great for summer and the fireplace takes the chill off on cooler days. This camper has a lot of living space, I loved the seating area in this camper, it’s not just 1 couch with a tv at a weird angle because of the kitchen. It’s a couch and love seat with an entertainment center and the kitchen space feels like it’s own separate space. Also this model has an outdoor kitchen, which is rare for a toy hauler. The only con was the factory antenna which was easy to replace. Show less

My RV was droped off during covid. Driver refused a walk through because it wasnt his job. Both roof mount air conditioners did not work. It took over a month of fighting with Gander RV in Idaho to have them replaced. I was retiring and wanted to travel. Propane heater has been in twice because it wont come on. Electric Fireplace started amoking and I shut it down... Am bing told by Camping world that the plug that powers it melted. Radio and TV come on by themselves intermittently and will turn on putter speakers by itself. Warranty says they wont replace it unless their representative witnesses it! SERIOUSLY They tried to say it was a power surge... I showed them the surge protector they sold me that is in perfect working order. Then warranty told the Service people they then believed it was possibly struck by lightning. Service center told them there were no evidence of that and the problem is only centralized by entertainment center. They love to take your money but you have to fight tooth n nail to make them replace things in a unit you bought brandnew for 50 grand. Plus bought their extended warranty... I had to cancel retirement travel due to all the ongoing issues. Pretty sad! Now they will pay for replacing the electrical outlet and fireplace but told me I have to pay for all shipping costs of parts? 36 years of breaking my back to retire and this is the business I have been dealt! BUYER BEWARE Show less

Hated to do this but I'm so over Keystone RV. They are the worst and thanks to there being NO lemon laws I have ZERO legal recourse. They are refusing to refund my money at all. I hope all my friends post this everywhere they feel comfortable. Here is a SMALL sampling (I have 27 pages of repair requests) of what has happened with my NEW camper since I picked it up on 4/12: 3/30/2023 bought the camper 4/12/2023 picked up from dealer 4/16/2023 first incident with the vent covers and roof inspection, side of camper flapping going down the road and broken leg on couch in cargo area 4/19/2023 wire creating spark when moving the slide, front door not latching, front cap on shower not attached bowing out 1/2", screws missing on the panel, drawers not latching 4/28/2023 took in for water heater throwing an error the roof inspection showed sealant with voids. 06/02/2023 window blew out of camper while driving to appointment, awning has cuts, awning lights not fully working, Entry door latch broke locking me in the camper, leak from under shower running into the bedroom damaging bathroom sink, water leaking around vent not at the cover damaging the ceiling on both sides of it they said they found no leak 6/16/2023 more water leaking under the camper and the fireplace, water heater installed incorrectly causing it to leak, speaker fell out of ceiling, black tank not draining fully, kennel door not closing was put in crooked, 7/6/2023 ceiling still getting wet when it rains. Water heater had an E3 error, Kitchen sink not draining properly causing water to run out from under it into the living area, peeling around the cabinet in the bedroom 7/10/2023 got home from the dealer (they kept it over the weekend) and noticed that the wheel well was coming off. 7/31/2023 took back for more issues regarding the walls bubbling and repair of awning and window. When they figured out the black tank flush inlet found it was going straight into the fresh water tank contaminating the fresh water tank more every time I thought I was flushing the black water. Show less

We purchased this RV in January 2021 (brand new) from the well known RV dealership located in Strafford, Missouri. Eighteen things fell apart on our first camping trip in March. We do not recommend this model or this well known RV dealership.. It has been a two year battle trying to get it fixed. It still is not fixed. Things that fell apart: Bed (lifts up for storage) it came apart when opened borad was broken, bench seat at dinette collapsed, radio quit working, tv bounced all around (only one screww holding it to wall), etc. The well known RV dealership has not honored the warranties. Still trying to get the slide fixed. This camper has been a lemon since our first camping trip. Have contacted the CEO of this well known RV dealership more than three time. His saying, "If your happy then I'm happy", is a big joke! We are definitely not happy campers! Show less

I wish I'd read some of these reviews before purchasing. Got this unit, brand new in 2022. For 3 months the factory had lost the unit on one of their storage lots. Pretty much missed the entire summer before it arrived. Got to use it for 1 week, and went through it. Found so many cosmetic issues from it obviously being slammed together. Damage to trim, a big chip in the porcelain toilet, evidence of workers wiping their hands of caulking. Roof vinyl wrinkling. The fridge doesn't work. This unit has spent more time getting parts replaced than I've actually used it. The fridge has been "fixed" 3 times , and as of this writing, while on our second trip with it, it is still not working. All of the Brad nails used inside are failing and trim is falling off in multiple places. Other things fall off at random. For the premium price of this unit, you would think there would be some pride in workmanship. This is clearly not the case. Would never recommend a keystone unit to anyone. I can tell that this thing is going to be nothing but problems for the entire time we own this. I'm now happy I sprung for the lifetime warrant. I will need it. Show less

This is a great layout, especially for families. The length is still short enough to get into most campgrounds and the layout feels spacious inside. The cargo carrying capacity is extremely large compared to other models at this length. We also appreciate that we can access the whole trailer when the slides are in. This is great for pit stops to eat, restock the trailer, etc. We were very happy with the quality overall. Plus the windows are huge! Most toy haulers don't have a dinette in the main living space and you have to use a table in the rear. With this layout, you have a dinette, couch, and very efficient kitchen layout. Show less

I’ve taken it on several trips with my Harley Triglide. Couches have fallen off the walls, two separate occurrences. The last one fell on my bike, causing damage. The design to secure these heavy couches is not nearly good enough. Warranty will not discuss the design, just want me to bring it in again. I am insisting on options to remediate this bad system before I waste time bringing it in. I’ll pay someone to do it right rather than waste my time. Back bumper starting to rust after a year. Other than these two issues it has towed well, very livable and been easy to use. More storage would be an improvement. Show less

We purchased this camper from camping world Woodstock Ga .. the first problem was they patched our black water cable so we couldn’t drain the tank. The next problem. The front AC. Wouldn’t come on and head to camp in Florida with one AC. The next problem was the key lock on the back never worked. Trim had to be reinstalled and glued cabinet doors had to be reinstalled . On a camping trip we go to lower the back door to the toy hauler part. It falls on us had to repair that to even get home hydraulic self leveling kit leaking cutting on and off and I was told to go buy a new now we’re dealing with the slide leaking with a rotted floor and they told us we will try to get it covered under warranty. We are waiting. This camper has a carport with a roof and sides on it. The slides do not stay out on it and it doesn’t stay in the weather unless we are camping in . To spend this kind of money on a camper and get told repeatedly at camper world. We might be able to get that covered. We might be able to fix that and Keystone putting out a product like they’re putting out it’s pretty shameful. I will never own another keystone product but I’m not going to stop camping. I’m going to move on to other brands in the future that are quality. I know all campers have problems, but this is excessive and I will never do business again with camper world. Beware by from someone else!!!!!! Our camper is still not fixed and we are waiting for them to take care of the rotted floor in a brand new camper… Show less

Don’t waste your money. We use this toy hauler 6 times a year between May and October for long weekends and a couple of week long trips. Every time we take it away something breaks. The amount of money we put into this RV is ridiculous. The trailer just turn eight years old and for the last 3 years getting any matching replacement parts is next to impossible. Keystone customer service always refers you to an authorized dealer and when the authorized dealer not able to assist they refer you back to the keystone customer service. It is a vicious circle. You think when you spend upwards of 80,000 dollars you should be getting an RV that is good quality. Show less