Highland Ridge RVpage=2 Toy Hauler 5th Wheel reviews

I have had this unit for 8 weeks. We had this grand idea to come down to the states adventure a couple weeks a month, see new amazing things, and then drive it back home. (Alaska). HAHAHA- 1. BEFORE WE EVEN PICKED IT UP (but after we had already bought it)- the dealer had done an "inspection" and found out they had to do warranty work for delamination on the front sides. Purchased July 31st, Picked up September 21st- still missing decals- but whatever. Only had a short window for our adventure opportunity. its just stickers. 2. Day 3- Fridge did not work, or hold temperature. (they sent us a new one) 3. The overhead cupboard doors kept popping off their hinges. 4. Cabinet handles fell off. 5. solar controller didn't work properly. (they sent a new updated one) 6.went to use the heat- NONE of the ducts were attached! NONE 7. living room lights went out. (connectors are cheap and unplug apparently) 8. The closet rod was attached via 4 screws into the thin roof, so it obviously fell when i hung up the third item (I think the 4 screws are actually supposed to attach our toilet roll holder to something?) 9. our toilet roll holder was not attached, nor did it have screws lol- but now it does? haha 10. one of our chairs broke- the bottom just fell off. 11. and here's the kicker - our living room slide leaks- like ALOT, we called to make an appointment and were told we need to be prepared to leave it for 8 weeks!! That's how long we have had it. 12. OH and the wall mounted command station can't stay connected to the node because the screen needs updates, but the tablet is too old to update! No joke- cannot use it to open or close slides or awnings- FUN. We decided to do this road trip now, while I am finishing my masters. When I get back home, I have to go back to work and life goes back to normal. Only using the trailer 4-6 weekends a year, but dammit, we have had it 8 weeks, which was 4 trips, and now we will be without it for just as long. We purchased it July 31st- We were able to pick it up September 21st. Away it goes again. I am devastated that we bought a lemon. We saved our whole life for this opportunity. I am simply tired, and beat down. I feel absolutely ripped off, oh and I owe on it for 15 years!! WTF. They should never do loans on these for that long... they won't last long enough to pay it off. I wish we hadn't sold our 2006 Keystone. I'd do anything to be back in the position we were, paid off and it all worked. Something breaks every week on this 2024 brand new JAYCO- HIGHLAND RIDGE, but this leak... this is a huge inconvenience and completely hinders our plans. Everything we saved for gone down the shitter- the one that always says 2/3 full even when its empty. I cannot believe they can charge people so much and not be held accountable, not only for the quality of the product, but then not held accountable on how long they claim to need to keep it for repairs. This is robbery. We were so excited and now we are so devastated. #Jayco did us dirty. Show less

Bought a brand-new Highland Ridge Mesa Ridge 5th wheel 1 year ago. at Camping World San Diego. Black tank handles broke, spongy floor issues persist. Poor quality for the price. Disappointed with durability and craftsmanship in such a short time. Wouldn’t recommend. Show less

Very spacious. The kids love being able to have a room entirely to themselves. There is enough room for all the cousins to come stay. The shower is tall enough for a grown man to fit comfortably without hitting his head. This RV has an excessive amount of storage compartments that it’s hard to find enough stuff to fill it all! Show less

We purchased this RV 2022 at a dealership in Memphis TN which went bankrupt and they lost the information on our purchase. They couldn't help us on warranty. My husband had more knowledge on trailers than I did. This Trailer very nice at first until the nightmare that this trailer has had it's not worth getting and Steven called it the covid trailer, The manufacturer did a cheap and crappy job putting it together. Having problems with the springs and trucks having cracks and rust. Needing to weld them back together on a very dangerous highway, no help. Now having to replace the truck, sucks. To old and sick to fix it. The adder needs replaced for the bottom part of it where the screws are cracked the metal and lost the bottom part of it. Sewage issues and had to replace the parts, that's nasty. Leaking of air conditioning vents. Replacing the TV because of the TV mount coming unscrewed during transport. So basically, there's a lot to fix and lots of money to spend on this trailer for having it for only 2 years. Can't wait to get rid of it. Show less

Great RV. Lived in it for almost 5 years and have had no major problems. It is the same size as a 1 bedroom apartment without all the noise from your upstairs neighbors. Living room seats 7 people comfortable. Bedroom has a king size bed and with the two sofa beds you can sleep a total of 6 people. This RV has a 23 cu . ft. refrigerator and a washer and dryer. Great RV if you want to vacation, travel for work or just live in full time. Show less

Piece of junk. Pop out gear motors have broken 3 times on slide outs. Of course after warranty. Decals on front faded and peeled at 18 months. Warranty was one year. Just the worst quality ever. My last 5th wheel had 17 years. No major problems. Still had original decals the day I sold. Jayco provides no help just excuses. Show less

As with any new item there are always bugs that require working out. We've had to replace the floor in the dining slide due to water leak the 1st year out, haven't been pleased with it since. Floor after 2.5 yrs became soft not due to water leak, dealer & Mfgr stated common problem with no solution or recommended fix. Furnace had to be replaced 2X in 4 years as well as fridge required service & replace inverter both times within 4 years. Thank goodness I purchased an extended warranty. I won't purchase another. Thor industry that owns open range is only interested in the bottom line and cares nothing about product quality, service, or customer service. I wrote a letter to the CEO/President of the company and my letter was returned unopened and rejected. Every owner has floor problem. Show less

Over its been a great RV. Perfectly suited with the separate bedroom for our kid, and the half bath in that room is great as well. One if the few floor plans that have a true 2nd bedroom and with its own bath. We have really only lived out of this and not traveled with friends and family but look forward to future adventures. Owned it about 2 years now and living in it full time. Ive seen a few versions of the floor plan in the living and I like what we have and that is the full couch with the options of 2 tables, a huge couch(which adding an ottoman makes a huge difference), or another pull out bed to make another bedroom out of the living area. Great for larger groups or family with kid(s). Show less

This is the worst rv ever made. The black tanks are not designed correctly. They won't drain right because they sit well below the pipes, poop gets backed up and sometimesexplodes out. The service is awful. They never stood behind their warranty and we had to fight them constantly on things. Worst idea ever to buy this piece of crap. Show less

Highland Ridge has stood behind their product, as it relates to warranty and any issues that needed factory sign off they were excellent to deal with. The dealership complimented this as well very nicely. The trailer is an excellent setup for full timers the second bathroom is probably my favorite feature, you can keep you bedroom separate and not have anyone going through it to use the washroom. Storage is good the kitchen ahs ample pot and pan storage as well as deep enough cupboards to feel actual plates in it. Show less