Highland Ridge RV Mesa Ridgepage=2 reviews

Bought a brand-new Highland Ridge Mesa Ridge 5th wheel 1 year ago. at Camping World San Diego. Black tank handles broke, spongy floor issues persist. Poor quality for the price. Disappointed with durability and craftsmanship in such a short time. Wouldn’t recommend. Show less

We love this RV. Lots of room for the whole family, plenty of storage in the kitchen pantry, residential fridge and excellent living room area. Easy to set up and tow, and over all just a fantastic RV. Defintely would buy another Highland Ridge. Show less

The size, floorplan, colors, weight were the attraction. We like the chaise lounge option and not having a table in a "fixed location." We have spent over 65 nights in it and towed over 8,000 miles so far. Adequate storage. Bath & shower are just fine. We replaced the mattress day 1. Has attracted admiration of other campers, but unfortunately we can't recommend it. Functionally, it's been a disaster. Initially heater failed to reach any set temp due to a poorly engineered factory installation (heater itself worked). Neither dealer nor factory had an answer, we ended up re-engineering and correcting the installation ourselves (long story), solved, painfully (months), hence 1 star ratings. Electronic thermostat (controls both AC & Heat) not sensitive enough. Both heat and A/C very noisy, cannot correct. Refrigerator (NorCold) failed twice, first control panel, then cooling unit, awaiting another warranty repair. Ongoing problem from day 1 that has interrupted many outings. No provision for gravity fill of fresh water tank, can't prefill tank (water lost through vent tube) and they don't want you to carry water in tank while towing (claim brackets can't support the weight). This requires a lot of planning as many campgrounds in the west don't have pressurized water readily available. Cheapo bath vent fan, really, to be replaced eventually. Sound bar (inside), speakers (outside) not very good quality sound. TV has worked fine. Shower door fell apart but was repaired on the road. Structurally the unit has remained intact, no leaks. Black aluminum skirting had heat related expansion buckle on right side, several screws lost on both sides. Slide out still works but you have to be careful with movement end points. Show less

I email Highland Ridge on numerus times only have one reply from them over the 4 years I have bought their product, after i bought my RV. I email them on 2/10/23 and I haven't heard back from them. I received a pop up i would heard back from them in 72 hours. As of now, it been close to 100 hour. I am having issue with my led lights inside and i emailed them how to fix the issue. this is a safety concern of some one could getting hurt for imporoper lighting operation. I would not recommend buying an RV from Highland Ridge Customer Service rates 1-10 they would rate 0. Very poor customer service. Returning customers what keep company in business. I am planning on buying another new Fifth wheel this year and it will not be a Highland Ridge Product because they don't take care of their existing customers. Stay away do not buy Hightland Ridge. Show less

We have had our 314 for a little over a year and have had several issues that the dealer claims not to have seen. Now I am stuck with a piece of junk that cost me 86000. Big mistake on my part. It’s worth less than half after one year. Buy a better established manufacturer. Show less

We like the way the 2021 5th wheel looks but that's where its stops. we took devilry of the trailer and it rode nose high causing the red end to drag in many driveways. no fix they said at deal. the water hear leaks, the slides work out 50% of the time, the flooring is coming up on the slide. the decals are peeling up, the fit and finish in alll RVs is less than what you would call good, but our Mesa Ridge is beyond that. much of the moldings are already coming off the wall. the list gos on, and nobody cares at the dealer. So I will make it know on as many sights as I can find. Show less

There is a lot to like about a Mesa Ridge 212FB. First trip (3 weeks, with and without full hook ups) exposed some issues. 1. Somewhat insensitive digital thermo controls both heat and A/C. With call for heat blower starts (noisy) and burner cycles on/off while blower runs continuously (ridiculously long battery killing cycle). Two weeks into the trip the heater died completely with no user serviceable options. 2. Fresh water loss, fill tank, drive 200 miles, no water! Found later there is a vent tube flaw dealer is aware of, water goes out vent tube. 3. No provision for gravity fill of fresh water tank (really, no kidding!), only option is pressurized hose fill. Between 1, 2, & 3 the trip had to be cut short. Dealer has 5 week service backlog so trailer is out of service until repaired. Show less

Love the floor plan, the features included, and the size. Very nicely done unit. HOWEVER, had a problem with the vinyl cover over the slideout mechanism on curbside for the dinette area. Discovered it was curled upwards about 3/4" during inspection and pointed it out to dealer-Parris RV in Salt Lake City. Discovered the cover was hitting the kitchen island because it is nearly 1" longer than the opening. Dealer says OEM has to approve. Manufacturer says it is built to specs, but will not provide detailed information or dimensions on the cover or the opening. This is a major trip and safety factor. Show less

We purchased this unit from a SLC dealer last year right after Christmas with the intent it would be our "retirement" home for full time RVing. Great floorplan and options, very easy to tow. But lots of little nit-picky problems resulting in several return trips to dealer to fix, and we are 250 miles away so it is quite expensive to do so. The biggest problem however is the vinyl cover over the dinette slide out on the curb side. The cover was curling up at the leading edge. We had noticed it during the original sales view but the salesman advised it was due to the extreme cold and no heat in the unit. The walk thru service rep also said the same thing, and that it would lie down once the unit warmed up. Wrong! We brought it back to be fixed and the dealer and Jayco/Highland Ridge denied warrant saying it was to design specs. We discovered the cover was hitting the base of the kitchen island when the slide out was retracted. After discussion with both companies again, they still insisted it was to design specs. Further research by myself, I found the cover was 3/4" longer than the opening between the slide out and the kitchen island. This is a major trip hazard and safety issue. After nearly a year the raised edge is nearly 2" in height. Again both companies are denying there is an issue despite photographs and specifics on measurements. Now neither will return my phone calls or emails. Nice unit but no product support at all. Time for a lawyer I guess. Show less

We bought our 2018 Mesa Ridge brand new. We have had nothing but problems each time move it! First trip out, the awning arm broke off of the front of the camper. The Service provider told us the original screws weren’t screwed into wood but just into the fiberglass. We have had the teeth break in one of our slide motors (husband replaced it). The inverter crapped out on us (husband replaced it after first replacing two batteries $$). The leaf spring hanger on one wheel broke (had to be welded). The heater has never worked right, still trying to figure that out after 3 years, (mostly using electric space heaters). Now the latest catastrophe is the front drivers side jack has failed as we were trying to put it on the truck. We had to use two jacks to get it on Show less