RV Type
Make and model
Floorplan
Year
Highland Ridge RV 5th Wheel reviews
Liveability
4.0
Overall quality
3.3
Floorplan
4.5
Driving/towing
4.3
Factory warranty
3.0
Reviews
Stars Refinement
80 ratings and reviews
Voted most helpful review
Angela Whitehead
Arkansas, USA
Reviewed on September 5, 2024
RV reviewed
2020 Highland Ridge RV Open Range 3X 387RBS
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
1.8
We purchased this RV 2022 at a dealership in Memphis TN which went bankrupt and they lost the information on our purchase. They couldn't help us on warranty. My husband had more knowledge on trailers than I did. This Trailer very nice at first until the nightmare that this trailer has had it's not...read more
We purchased this RV 2022 at a dealership in Memphis TN which went bankrupt and they lost the information on our purchase. They couldn't help us on warranty. My husband had more knowledge on trailers than I did. This Trailer very nice at first until the nightmare that this trailer has had it's not worth getting and Steven called it the covid trailer, The manufacturer did a cheap and crappy job putting it together. Having problems with the springs and trucks having cracks and rust. Needing to weld them back together on a very dangerous highway, no help. Now having to replace the truck, sucks. To old and sick to fix it. The adder needs replaced for the bottom part of it where the screws are cracked the metal and lost the bottom part of it. Sewage issues and had to replace the parts, that's nasty. Leaking of air conditioning vents. Replacing the TV because of the TV mount coming unscrewed during transport. So basically, there's a lot to fix and lots of money to spend on this trailer for having it for only 2 years. Can't wait to get rid of it.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
1.0
Factory warranty/support
1.0
Voted most helpful review
Steve Wagner
Reviewed on October 12, 2023
RV reviewed
2018 Highland Ridge RV Open Range 3X 387RBS
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
3.2
As with any new item there are always bugs that require working out. We've had to replace the floor in the dining slide due to water leak the 1st year out, haven't been pleased with it since. Floor after 2.5 yrs became soft not due to water leak, dealer & Mfgr stated common problem with no...read more
As with any new item there are always bugs that require working out. We've had to replace the floor in the dining slide due to water leak the 1st year out, haven't been pleased with it since. Floor after 2.5 yrs became soft not due to water leak, dealer & Mfgr stated common problem with no solution or recommended fix. Furnace had to be replaced 2X in 4 years as well as fridge required service & replace inverter both times within 4 years. Thank goodness I purchased an extended warranty. I won't purchase another. Thor industry that owns open range is only interested in the bottom line and cares nothing about product quality, service, or customer service. I wrote a letter to the CEO/President of the company and my letter was returned unopened and rejected. Every owner has floor problem.
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
2.0
Voted most helpful review
Charles
Reviewed on June 3, 2023
RV reviewed
2021 Highland Ridge RV Silverstar 376FBH
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
5.0
Over its been a great RV. Perfectly suited with the separate bedroom for our kid, and the half bath in that room is great as well. One if the few floor plans that have a true 2nd bedroom and with its own bath. We have really only lived out of this and not traveled with friends and family but look...read more
Over its been a great RV. Perfectly suited with the separate bedroom for our kid, and the half bath in that room is great as well. One if the few floor plans that have a true 2nd bedroom and with its own bath. We have really only lived out of this and not traveled with friends and family but look forward to future adventures. Owned it about 2 years now and living in it full time. Ive seen a few versions of the floor plan in the living and I like what we have and that is the full couch with the options of 2 tables, a huge couch(which adding an ottoman makes a huge difference), or another pull out bed to make another bedroom out of the living area. Great for larger groups or family with kid(s).
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
Voted most helpful review
Janice Krieger
Reviewed on May 13, 2023
RV reviewed
2021 Highland Ridge RV Silverstar 374BHS
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
2.0
This is the worst rv ever made. The black tanks are not designed correctly. They won't drain right because they sit well below the pipes, poop gets backed up and sometimesexplodes out. The service is awful. They never stood behind their warranty and we had to fight them constantly on things. ...read more
This is the worst rv ever made. The black tanks are not designed correctly. They won't drain right because they sit well below the pipes, poop gets backed up and sometimesexplodes out. The service is awful. They never stood behind their warranty and we had to fight them constantly on things. Worst idea ever to buy this piece of crap.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
1.0
Voted most helpful review
Carl
Reviewed on May 12, 2023
RV reviewed
2019 Highland Ridge RV Open Range 3X 387RBS
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
4.6
Highland Ridge has stood behind their product, as it relates to warranty and any issues that needed factory sign off they were excellent to deal with. The dealership complimented this as well very nicely. The trailer is an excellent setup for full timers the second bathroom is probably my...read more
Highland Ridge has stood behind their product, as it relates to warranty and any issues that needed factory sign off they were excellent to deal with. The dealership complimented this as well very nicely. The trailer is an excellent setup for full timers the second bathroom is probably my favorite feature, you can keep you bedroom separate and not have anyone going through it to use the washroom. Storage is good the kitchen ahs ample pot and pan storage as well as deep enough cupboards to feel actual plates in it.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
Voted most helpful review
Howard Shaw
Reviewed on March 8, 2023
RV reviewed
2017 Highland Ridge RV Open Range 3X 349RLS
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
2.2
We bought this RV new in 2018. We liked the 3X which meant that there was an increse in the insulation. As we stay in southern Florida for 4 months in the winter and visit the eastern shores during the summer, it seemed to be a good idea. Bad idea! The foam that is used in the floors breaks down...read more
We bought this RV new in 2018. We liked the 3X which meant that there was an increse in the insulation. As we stay in southern Florida for 4 months in the winter and visit the eastern shores during the summer, it seemed to be a good idea. Bad idea! The foam that is used in the floors breaks down and you end up with crumbled foam under the floor covering. Very costly to repair! It is a common issue that Thor will not cover after the 1 year warranty is over. The cable operated slides hang up when pulling in the two main slides. The suspension has failed twice now. Spring hanger was only spot welded, broke off from fame. Over $800 to repair. Now an estimate to repair crumpled foam in floor, $3200. Thor replaced the entry door. Now have a 3/8" gap under the door instead of a 1/2" gap. Had to file half the plunger off in the bathroom door to get it to go into the hole in the wall plate to keep the door closed. The mattress that came with the trailer, you cannot sleep on it. Thin, cheap junk. Open the upper cabinet door in the rear of the coach, on a sunny day, you can see the red glow from the outside upper marker light. No insulation there. Too many more problems to talk about, not enough space to cover it all. Just a poorly built, well designed rig. Don't walk away from a Thor, RUN! Unfortunately, I did not learn from the experience with a priorThor RV. My prior Thor was a Super C, and it was poorly designed, poorly constructed. Ford F550 chassis was good, but the camper body was terribly cheap, poorly constructed and we should have learned better than to buy another Thor. Honest opinion.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
3.0
Factory warranty/support
1.0
Voted most helpful review
Jessie
Reviewed on February 16, 2023
RV reviewed
2018 Highland Ridge RV Mesa Ridge 337RLS
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
2.2
I email Highland Ridge on numerus times only have one reply from them over the 4 years I have bought their product, after i bought my RV. I email them on 2/10/23 and I haven't heard back from them. I received a pop up i would heard back from them in 72 hours. As of now, it been close to 100...read more
I email Highland Ridge on numerus times only have one reply from them over the 4 years I have bought their product, after i bought my RV. I email them on 2/10/23 and I haven't heard back from them. I received a pop up i would heard back from them in 72 hours. As of now, it been close to 100 hour. I am having issue with my led lights inside and i emailed them how to fix the issue. this is a safety concern of some one could getting hurt for imporoper lighting operation. I would not recommend buying an RV from Highland Ridge Customer Service rates 1-10 they would rate 0. Very poor customer service. Returning customers what keep company in business. I am planning on buying another new Fifth wheel this year and it will not be a Highland Ridge Product because they don't take care of their existing customers. Stay away do not buy Hightland Ridge.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
Voted most helpful review
Jessica K Mealer
Reviewed on January 29, 2023
RV reviewed
2017 Highland Ridge RV Light 295FBH
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
5.0
Absolutely love the massive storage capacity and the ease of use of all of the internal and external controls. Did extended stay in this fifth wheel and never had issues maintaining comfortable temperatures despite the exterior weather. Jacks/leveling and moving this RV around was very easy. Truly...read more
Absolutely love the massive storage capacity and the ease of use of all of the internal and external controls. Did extended stay in this fifth wheel and never had issues maintaining comfortable temperatures despite the exterior weather. Jacks/leveling and moving this RV around was very easy. Truly only lacking in a washer although one could always buy a portable to put in the shower. So many small features in this RV added up to a very comfortable homey feel. The versatility of having three propane tanks in the storage bay is unbeatable.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
Voted most helpful review
JANET GIBSON
Reviewed on October 31, 2022
RV reviewed
2018 Highland Ridge RV Open Range 3X 387RBS
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
3.8
DRYER FIRE HAZARD!
I bought this RV used earlier this year. I bought a washer/dryer combo to put in the designated closet. My maintenance guy and I both noticed the little stickers on the wall where it says "DRYER VENT LOCATION" but because of where my vent was located on my dryer, we couldn't use...read more
DRYER FIRE HAZARD!
I bought this RV used earlier this year. I bought a washer/dryer combo to put in the designated closet. My maintenance guy and I both noticed the little stickers on the wall where it says "DRYER VENT LOCATION" but because of where my vent was located on my dryer, we couldn't use that location and had to make our own.
It's a good thing we didn't use that spot--a normal person with a normal dryer would probably assume that the sticker means to drill your 4" hole in that spot and that there is venting already inside the wall...right? WRONG!
Due to another issue, I had to take the wall down in my half bath which is on the back side of the laundry area. I discovered that the so-called vent inside the wall for the dryer is actually a CARDBOARD BOX taped at both ends and just sitting inside the wall taped to a stud.
Now to back track a bit...I emailed Jayco back when getting ready to install the W/D combo. I asked them how to install the vent in my RV. I told them there was a sticker on the wall with that message. Their response was simply how to install a dryer with a vent. So obviously not reading my email or understanding the question.
So....if someone actually just drills a hole in the wall assuming there is a dryer vent in there already----HUGE FIRE HAZARD!
No where for the lint to go except into a paper box!
What on earth are they thinking when they build these RVs?
I really hope nobody has actually attached a dryer how to that spot.....if so---remove it.
For whatever reason, this site will not allow a photo upload
Livability
3.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
3.0
Voted most helpful review
Richard
California
Reviewed on August 24, 2022
RV reviewed
2017 Highland Ridge RV 388RKS Open Range 3X
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
5.0
As a full-timer in this model RV for 4 years, I will say this is a solid, well-built, constructed RV. This model tows phenomenal and has been across the country twice with no issues and I have had it in many different environments from hot deserts to snowy winters. I would recommend this RV model...read more
As a full-timer in this model RV for 4 years, I will say this is a solid, well-built, constructed RV. This model tows phenomenal and has been across the country twice with no issues and I have had it in many different environments from hot deserts to snowy winters. I would recommend this RV model for any lifestyle. It is especially perfect for full-time as it has an open floor plan and plenty of storage and space. Due to no issues and concerns, I do not have experience dealing with the manufacturer for this particular model.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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