Highland Ridge RV Roamer reviews

I have had this unit for 8 weeks. We had this grand idea to come down to the states adventure a couple weeks a month, see new amazing things, and then drive it back home. (Alaska). HAHAHA- 1. BEFORE WE EVEN PICKED IT UP (but after we had already bought it)- the dealer had done an "inspection" and found out they had to do warranty work for delamination on the front sides. Purchased July 31st, Picked up September 21st- still missing decals- but whatever. Only had a short window for our adventure opportunity. its just stickers. 2. Day 3- Fridge did not work, or hold temperature. (they sent us a new one) 3. The overhead cupboard doors kept popping off their hinges. 4. Cabinet handles fell off. 5. solar controller didn't work properly. (they sent a new updated one) 6.went to use the heat- NONE of the ducts were attached! NONE 7. living room lights went out. (connectors are cheap and unplug apparently) 8. The closet rod was attached via 4 screws into the thin roof, so it obviously fell when i hung up the third item (I think the 4 screws are actually supposed to attach our toilet roll holder to something?) 9. our toilet roll holder was not attached, nor did it have screws lol- but now it does? haha 10. one of our chairs broke- the bottom just fell off. 11. and here's the kicker - our living room slide leaks- like ALOT, we called to make an appointment and were told we need to be prepared to leave it for 8 weeks!! That's how long we have had it. 12. OH and the wall mounted command station can't stay connected to the node because the screen needs updates, but the tablet is too old to update! No joke- cannot use it to open or close slides or awnings- FUN. We decided to do this road trip now, while I am finishing my masters. When I get back home, I have to go back to work and life goes back to normal. Only using the trailer 4-6 weekends a year, but dammit, we have had it 8 weeks, which was 4 trips, and now we will be without it for just as long. We purchased it July 31st- We were able to pick it up September 21st. Away it goes again. I am devastated that we bought a lemon. We saved our whole life for this opportunity. I am simply tired, and beat down. I feel absolutely ripped off, oh and I owe on it for 15 years!! WTF. They should never do loans on these for that long... they won't last long enough to pay it off. I wish we hadn't sold our 2006 Keystone. I'd do anything to be back in the position we were, paid off and it all worked. Something breaks every week on this 2024 brand new JAYCO- HIGHLAND RIDGE, but this leak... this is a huge inconvenience and completely hinders our plans. Everything we saved for gone down the shitter- the one that always says 2/3 full even when its empty. I cannot believe they can charge people so much and not be held accountable, not only for the quality of the product, but then not held accountable on how long they claim to need to keep it for repairs. This is robbery. We were so excited and now we are so devastated. #Jayco did us dirty. Show less

This is a run of the mill unit. Quality of finishes is sub-par at best from loose wall coverings to loose floor covering. Shades are terrible pleated horizontal crap. The kicker about this company is that when they screw up they don't make things right. We had a flat tire, no big deal put the spare on and get down the road or so you would think. They put an 8 lug spare on a six lug camper so we could not put it on. Roadside service to have the spare taken off the rim and put on the rim that would fit cost us $261. Highland Ridge refused to cover their mistake. Show less

In august 2017 we became (at the time) proud new owners of our new fifth wheel. This was our dream, to own a fifth wheel and travel around the country. I wish I new then what I know now. I would never and will never consider buying a Highland Ridge RV of any kind. They build absolute JUNK!!!!!! We have had more water leaks than should happen. First the bedroom slide. Now the slide that has the dinette and recliners on it. The big one though is the roof. The air conditioner was not properly installed or supported on the interior. We have been trying to get it fixed for 2 years and now it has started to ruin the roof. The trailer is now out of warranty. Highland Ridge (jayco) have done nothing to help us out. We had to fight tooth and nail to even get them to pay to try and have it fixed. I read that they now have a 3 year warranty on their RV's. People think this is great. DO NOT BE FOOLED. They are only offering this because you will have your RV in the shop more than you will get to use it. I have a new goal in life. To discredit Highland Ridge (jayco) every way and chance i get. Show less

We looked at many RVs and many floor plans. Read so many reviews and decided on the Open Range Roamer. Apparently I didn't read the right reviews. The one we bought has had so many issues. Now, I'm not saying every one is a piece of junk, but mine is. Within the first 18 months (under the two year warranty) both A/C's went out, a gear box in the big slide went out (come back to that later), the rock guard separated in the front leaving a 6" gape in the siding, trim was coming lose in numerous places, the built in black tank wash didn't work, and there was a soft spot developing in the kitchen floor. Took it in and it was in the shop for approx 6 months. When we got it back, within 3 months, another gearbox in the kitchen slide went out. Come to find out, they had a bad batch of gear boxes. I complained and asked why the hell wouldn't they change the other 3 when they did the one if they knew they were bad. They "good faithed" them and sent the remaining gear boxes, free of charge, to the shop we had it at but didn't pay the labor ($700). Fast forests forward to now... it's 5 years old, the front A/C has been out for a year or so now, trim is loose inside again, and we have a big soft spot in the floor between the living area and bedroom. We took it in 6 months ago to have it looked at and the drain on the shower was dripping under the floor and saturating the insulation. It ran across the trailer and ruined the floor. This thing has been a headache. I guess the day this one was manufactured, someone was hung over, who knows. I would not buy another Open Range and would not recommend to anyone! Show less

This camper is not only beautiful and trendy, but very comfortable and flexible. Very well thought out and put together! We love the front living area with the separate bath. Never had a problem with this unit! Love it very much! Show less

It is the perfect fifth wheel for families. It has a private room for children to hang out in and so much space for everyone! I also love the bathroom that comes with a full size shower with a door so the floor doesn't get soaked with kids! Show less

Build quality is awfull. Most RVs are built cheap but HR is a new low. 3 pages of warrant before we took delivery. Now 18 months later we have side wall delamination due to a 3/8 section they didnt seal from factory. Their response is it's not our responsibility past 6 months. They don't respond to emails or phone calls buyer beware looking T 10,000$ repair on a 2018 5th wheel. Our family loves the layout but not worth the head aches. Show less

Highway towing on a windy day with this trailer is a nightmare. Maximum towing speed is about 45 mph, any faster, then trailer sway starts. Electric corner jacks are noisy and slow. Slide outs are very noisy also. Discovered that the manufacturer mislabeled 2 electrical breakers that could have caused me to get electricuted. The trim on the kitchen slide out pulled off due to being poorly attached. The front window on the trailer developed a leak after only 2 years. Both entry doors are poorly fitted. The wooden cabinets look attractive, but are of poor construction, as 1 supprt jack had pulled out of the pressed wood. I would not recommend this manufacturer or model Show less

This is a great RV. We ordered it from the factory with the options we wanted to add over the stock model and we have been very pleased. We didn't have to have any major warranty work done during it's warranty period or any major work done after that warranty period passed it's just been routine maintenance we have done some small upgrades since taking ownership of this trailer. It's been a great 5th wheel if it wasn't for the fact we need something bigger I wouldn't part with this trailer. Show less

We love our 5th wheel. The bonus room is so nice for a napping child or a private bedroom. We love the spacious layout as well as The interior design. This 5th wheel has so much to offer- largest bathroom we've ever seen in any 5th wheel, King bed, tons of storage and 3 TV's! The residential appliances make cooking so easy. Show less