Highland Ridge RV Open Range Light reviews

I have had this unit for 8 weeks. We had this grand idea to come down to the states adventure a couple weeks a month, see new amazing things, and then drive it back home. (Alaska). HAHAHA- 1. BEFORE WE EVEN PICKED IT UP (but after we had already bought it)- the dealer had done an "inspection" and found out they had to do warranty work for delamination on the front sides. Purchased July 31st, Picked up September 21st- still missing decals- but whatever. Only had a short window for our adventure opportunity. its just stickers. 2. Day 3- Fridge did not work, or hold temperature. (they sent us a new one) 3. The overhead cupboard doors kept popping off their hinges. 4. Cabinet handles fell off. 5. solar controller didn't work properly. (they sent a new updated one) 6.went to use the heat- NONE of the ducts were attached! NONE 7. living room lights went out. (connectors are cheap and unplug apparently) 8. The closet rod was attached via 4 screws into the thin roof, so it obviously fell when i hung up the third item (I think the 4 screws are actually supposed to attach our toilet roll holder to something?) 9. our toilet roll holder was not attached, nor did it have screws lol- but now it does? haha 10. one of our chairs broke- the bottom just fell off. 11. and here's the kicker - our living room slide leaks- like ALOT, we called to make an appointment and were told we need to be prepared to leave it for 8 weeks!! That's how long we have had it. 12. OH and the wall mounted command station can't stay connected to the node because the screen needs updates, but the tablet is too old to update! No joke- cannot use it to open or close slides or awnings- FUN. We decided to do this road trip now, while I am finishing my masters. When I get back home, I have to go back to work and life goes back to normal. Only using the trailer 4-6 weekends a year, but dammit, we have had it 8 weeks, which was 4 trips, and now we will be without it for just as long. We purchased it July 31st- We were able to pick it up September 21st. Away it goes again. I am devastated that we bought a lemon. We saved our whole life for this opportunity. I am simply tired, and beat down. I feel absolutely ripped off, oh and I owe on it for 15 years!! WTF. They should never do loans on these for that long... they won't last long enough to pay it off. I wish we hadn't sold our 2006 Keystone. I'd do anything to be back in the position we were, paid off and it all worked. Something breaks every week on this 2024 brand new JAYCO- HIGHLAND RIDGE, but this leak... this is a huge inconvenience and completely hinders our plans. Everything we saved for gone down the shitter- the one that always says 2/3 full even when its empty. I cannot believe they can charge people so much and not be held accountable, not only for the quality of the product, but then not held accountable on how long they claim to need to keep it for repairs. This is robbery. We were so excited and now we are so devastated. #Jayco did us dirty. Show less

Very spacious. The kids love being able to have a room entirely to themselves. There is enough room for all the cousins to come stay. The shower is tall enough for a grown man to fit comfortably without hitting his head. This RV has an excessive amount of storage compartments that it’s hard to find enough stuff to fill it all! Show less

We purchased a highland ridge toy hauler in August 2023, First time we took it out the plumbing under the kitchen sink leaked. My husband fixed it, Had it out for a day, The 2nd time we went camping I went to load up the refrigerator with food. It didn't work, My husband found out the battery was bad, hoping to fix the problem he purchased a new battery. ( Mind you the trailer was only a year old at the time. $200.00 for a new battery) The guy at advanced auto said to him this battery is not new, its a 2020 battery, So in other words someone had switched batteries. My husband put the new battery in hoping the fridge would work, IT DIDNT!!! We took it with a few coolers in hand. Long story short, we took our first shower in the camper. Water started pouring under the bathroom sink. Then he went to let out the black and gray water, Water started pouring out under the camper itself. This camper should be considered under the lemon law!!!It has shotty workmanship to say the least. I would NOT recommend a Highland ridge to anyone. Its a 30,000 piece of crap!!! Show less

We purchased this RV 2022 at a dealership in Memphis TN which went bankrupt and they lost the information on our purchase. They couldn't help us on warranty. My husband had more knowledge on trailers than I did. This Trailer very nice at first until the nightmare that this trailer has had it's not worth getting and Steven called it the covid trailer, The manufacturer did a cheap and crappy job putting it together. Having problems with the springs and trucks having cracks and rust. Needing to weld them back together on a very dangerous highway, no help. Now having to replace the truck, sucks. To old and sick to fix it. The adder needs replaced for the bottom part of it where the screws are cracked the metal and lost the bottom part of it. Sewage issues and had to replace the parts, that's nasty. Leaking of air conditioning vents. Replacing the TV because of the TV mount coming unscrewed during transport. So basically, there's a lot to fix and lots of money to spend on this trailer for having it for only 2 years. Can't wait to get rid of it. Show less

This is to set the record straight. I am looking at a 2020 Open Range UT2602RL and was looking for reviews and all I could find on YouTube were dealers' selling one so I started to surf the internet for reviews most like upset consumer mostly has people that have had a bad experience. So out of all the thousand Open Ridge TT sold there, is less than 50 that had a bad experience with the trailer or the dealership! Bet if you looked for a Ford F-150 review you would see a similar rate of complaints to praise. I got to this website and it had a rating of 1.0 for every category with 0 reviews had to you rate something if there is no reviews? Show less

This is a great RV. However, you never 'find things' until after the warranty period... That being said, here are two issues we've experienced. The first one is the Table that is stored under the couch. There are two bolts that weren't put in flush with the flooring and are protruding up so that when the table is replaced under, those 2 screws damaged the edges of the table. The other issue is the laminate on the counter top to the left of the oven has split from the front corner all the way to the outer edge and will need to be replaced. In our opinion, whatever 'quality control' measures were taken before this camper was put on the floor, were inadequate at best. We are very unhappy with what we have experienced so far. Now it has become a DIY repair to 'fix' these issues. Show less

Do not buy a Highland Ridge Lite. They are junk. Thirteen warranty visits in nine months and problems still exist. Dealers don’t care about maintenance, just sales. I’ve been banned from two websites already. Tell the truth and you are attacked. DON’T BUY ONE Show less

As with any new item there are always bugs that require working out. We've had to replace the floor in the dining slide due to water leak the 1st year out, haven't been pleased with it since. Floor after 2.5 yrs became soft not due to water leak, dealer & Mfgr stated common problem with no solution or recommended fix. Furnace had to be replaced 2X in 4 years as well as fridge required service & replace inverter both times within 4 years. Thank goodness I purchased an extended warranty. I won't purchase another. Thor industry that owns open range is only interested in the bottom line and cares nothing about product quality, service, or customer service. I wrote a letter to the CEO/President of the company and my letter was returned unopened and rejected. Every owner has floor problem. Show less

Very, very unhappy with this RV! Have had it in for repairs 4 TIMES for various issues and the problems still aren't solved. From substantial leaks under both sinks to a wobbly toilet, valances loosening from the wall and the inside wall by the bed bowing inward loosening the window frame. Brand new 2023 camper. Never used. Terrible. Warranty covers everything so far but its a lengthy, time consuming process. Never again with this brand Show less

Company DOES NOT CARE. Let me explain, 2022 travel trailer, overall love it. Looks great really minor issues, would normally never write a negative review. But the seal where the front metal meets the roof was drizzled on like sauce instead of done properly, clearly negligence on behalf of the manufacturer. Unit is 6months out of warranty $40k unit. Clear manufacturer neglect and won't even as much give me the ruined interior panel to replace myself. Long story short is camper itself is pretty nice, would have had a good review but they simply don't care about the product they put out on the sales lot. Really disappointing that they "respectfully decline to get involved" . Highly DO NOT recommend. I would like to believe there are companies that would like to at least work their customers when they put out something that is not acceptable quality. Show less