Heartland Toy Haulers Travel Trailer reviews

Lots of problems. Floor plan is great. Construction and quality, not so much. Under belly started dropping out after we towed it home, (about 20 miles), then down to OKC from just south of Tulsa about 30 miles. Total pull time miles for us 150 miles. (Except when we took it back to the dealership to fix the underside), then back to the RV park where we keep it. The dealer we purchased it from repaired it. Wall board inside won’t except adhesive hooks for like small wall clocks or anything without peeling off. First time we had it on propane the stove fittings leaked gas out bad. We tightened those up after a near explosion event! 2 years in the refrigerator quit working, hot water gas side quit working, (thankful it was both electric or gas), the thermostat for air conditioning and heating will just quit cycling the air conditioning unit, also the furnace, happens usually on the hottest days or freezing days and nights. Has led to the camper getting very cold or hot if you’re not in it to catch it happening. Replaced the Dometic 310 toilet just this year, leaking around where the pedestal joins the ceramic bowl. You can see daylight around the door frame, the stereo system quit working, the vent fan in the bathroom screen has never stayed on correctly. Let’s see what else. Well that’s about all I can think of tonight. (The thermostat problem has bit us several probably no less than 20 times). When we took it for the under belly repairs told the dealership but they couldn’t duplicate the problem with the thermostat so they wouldn’t warranty it! So, that’s all I have to say about that for now! Show less

First time buying a brand new camper. Loved floor plan and bought. On delivery noticed damage, so looked closer. LOTS of half ass work building unit!!! Hot water heater didn’t work on power because was installed to far from power outlet. Of course dealership didn’t catch until after a year of owning so cost was on me. Drawers not installed properly so if you pull out more than one entire drawer set falls out wall. Fridge not installed properly so have to use screwdriver to open. Seals around EVERYTHING not properly sealed so of course damage and not cover once discovered so again cost on me. Gave Camping World 2 chances to fix everything wrong but still skimmed over! Never buy from Camping World! In 2 years have only used camper 4 times and been in shop 6! Bought brand new and very disappointed! Will never buy another Heartland because of crap construction. Tried filling LEMON LAW but not available in my state!!! Tried filling after 2 months from buying! Paid 80k and after only using once because of issues asked about trade in and was quoted 30k!!! WTF!!! Do yourself a favor and stay away from buying anything new and anything from Heartland! Soooo much more I’m not listening about crappy construction of this camper but I hope you get the point!!! Show less

I bought this travel trailer brand new. We’ve had nothing but issues from the get go. From a cracked bathtub, leaks everywhere, a faulty toilet (warranty surprisingly did replace the toilet), the underbelly coming lose, poor construction job, etc. I’m so tired of owning this POS and can’t wait till we are done paying it off. I’ll never buy a prowler again. Show less

In 2018 we bought this Heartland Wilderness 27.5. BRAIN NEW. To start with. We found issues when we did the walk through on it. The dealer said NO problem we'll schedule to fix them. Couldn't get a spot scheduled for six mths. When it was about time to get the repairs. The dealer was moving their shop so we were put off for 4 mths. waiting to get a spot, again 6 mths. out. Now the warranty is off. And we've experienced a leak in one of the slides. And the screws at the front roof seem are popping. And nails in the paneling are popping. Windows leaking. No problem we had paid for the extended warranty. So we thought. Then we were told that the manufactured defects aren't covered by extended warranty. Meanwhile more problems. When we did get it into the shop. The dealer spent 4 mths blowing smoke UOA and only connected 2 lights that had not worked from day one. At that point they were closing their shop because of Covid. Since then we've fixed some of the roof leeks ourself. And started to work on some of the other problems. When upgrading lighting we've discovered no insulation in a lot of the ceiling. Same thing in walls. Hole stud spaces with NO insulation at all. In inspecting windows leeks we've found more broke screws. Like in the roof. Seems like over torking was popular everywhere. We had bought this trailer for OUR retirement. Paid top dollar thinking we were getting a quality trailer. WE DID NOT. I WOULD NOT RECOMMEND THIS TRAILER OR THIS MANUFACTURE FOR ANYTHING. Show less

Hello, I am writing to you because, as new owners of a 2023 Heartland Fuel 395 (purchased March 28, 2024), we brought our camper in for warranty service work to address several issues, one we feel is pretty major, which our dealer/service provider would not correct. Camping World located on West Freeway Drive in Hugo, Minnesota is our dealer/ service provider. Since just before our first trip, we noticed a loud squeak in the floor in the kitchen area in front of the refrigerator. See attached video, taken on May 10, 2024. It is loud and annoying. It is in a high traffic area. Camping World service said they would not fix it (under warranty) because Heartland told them it would not authorize it to be fixed because it is “within specs”. We feel this is unacceptable. This camper’s MSRP is upwards of $100,000. We have had a 5th wheel toy hauler in the past. Two of our family members have similar toy haulers. None have had an issue such as this. We would appreciate someone from Heartland contacting us to address this concern. Response: This has been reviewed by my management team. Please see page 6 in the attached owner’s manual we have for all of our RV’s. On page 6, under what is not covered, does state Accessories and equipment that are working as designed, but which owner is unhappy with the design. We always want to do what we can to help all of our retail customers. In this case, Heartland RV respectfully declines warranty assistance for this issue, and will continue to work with you under Heartland RV warranty policies and guidelines. D. Damon Westjohn Toy Hauler Team PH - 877.262.8032 FAX 574-262-8340 Email – Damon.Westjohn@heartlandrvs.com Show less

Bought my Toy Hauler brand new. Love the floor plan. I did remove the fold down beds in the rear and replaced with 2 nice recliners. Overall the Toy Hauler has been fun to own. Problem now is the Alpha TPO roof has failed and I need to replace rotten wood and install a new membrane. Alpha Systems are supposed to be warranteed for 12 years and like all of the RV companies I have yet to hear back from them in regards to the warranty. I have inspected, washed and caulked every year. When not in use I have a very expensive waterproof Cover for it. Anyone else have a Alpha Systems roof failer. ?? Show less

Ive had my prowler for 2 years now. I wish I could say I've enjoyed it the whole time, but quality issues and support have been a real problem. We went with this trailer due to the bunk hose and a bath and a half. Plenty of room for us. Heartlands website praised the quality control aspect of things and how they build better than the rest. I've had plumbing leaks. I replumbed all water lines in the trailer to fix leaks and prevent future leaks due to chaffing. All the interior walls are peeling. I had to re wire my interior fridge due to it shutting off. The awning ripped on our second trip and was not covered. After a year the awning motor needed to be replaced. After many trips screw tips are now pultruding from the siding. The under belly panels of the trailer are falling down and duck tapped where cuts were made after it was installed. Ive taken it to the dealer for it to sit for a year. Not everything was done but I could use it. Picked up nothing was fixed! still have many water leaks inside from the interior plumbing. After calling heartland I found out the dealer never even started the claim.They gave me a list of dealers to use. All were booked really far out to the point where id go a whole season making payments and unable to use the trailer. I took things into my own hands and did the repairs. The more I dig into this trailer to more quality and workmanship issues I find. A lot of spot with no wall insulation, and NO INSULATION in my roof. No wonder it's pre wired for a second ac unit. The single unit can't keep up in 80+ deg weather. I would not recommend purchasing a heartland trailer. Show less

We enjoy the R/V for camping and getaways. When looking for a R/V we wanted something that had a door to be closed off to the bedroom for privacy. Another aspect we liked about this model is it did NOT have bunk beds. In this version the dining room table and couch fold out for extra beds. But it is most comfortable for two people. We made some modifications to the R/V such as replacing all the plastic factory fixtures and the bathroom door. We replaced the bathroom door with a accordion door, as the original could not be closed when using the foldout couch to accomodate guests. Overall a very good experience size wise and layout for us! Show less

This is a very comfortable model because of the king slide that makes the living and dining area quite roomy. The large windows give light and a good view. The bathroom is also quite adequate for two large adults. See below for all the things included to make it ready to ride! Show less

I went into camping world, before I knew better, I picked out a fantastic camper to fit my needs as a disabled person and so I could live in while furthering my education. I didn’t need much space as it was only me and I needed to be mobile. Well the camper was silvered at night, I had been at camping world all day long with a total of 6 hours driving. I looked at many campers and I know the inside but not sure of the brand but it’s written down on my papers. Anyway that wasn’t the camper I paid for because I was charged for it and not the price of the pioneer be 70. Not to mention over the next couple months, the camper to fall apart and I mean that literally, the shower fell in on me knocking me out of the shower my right shoulder again, which is already a replacement. There is the stress fracture under the sink. nothing seem to work and everything seemed to be going completely wrong. It’s put together very cheaply. The laminate is peeling off the cabinets. Camper has flooded several times due to the seal on the slide being ripped when it was coming in. Camping world sent a third part they fix it, it was pieced together. Of course it’s gonna continue to leak as it did. The sensors on the tanks have never worked. The locks never worked. I’ve replaced them several times. The Camper is literally a lemon. And it’s not what I ordered so I guess this is a review of Camping World and this camper and there’s so much more I’m not even mentioning because this is so unreal. You’re not buy this camper. And do not buy anything from heartland. You will not get a response from them much less any help when it’s all manufacturer stuff as far as Camping World goes. They are downright rude. I would’ve never set foot in that store again Show less