Great West Vanspage=2page=2 Travel Trailer reviews

I purchased this RV (brand new) in April 2024. I tried to use it for the first time on July 9, 2024. (1) the converter was defective (replaced by dealer); (2) microwave was dead (dealer claims to have back ordered a new one); (3) hot water heater was not working - Ca error. After fiddling with both propane tanks, and several days, it finally started working. However, it occasionally stops working. (4) the device indicating the battery/solar status continually gives an E01 error code indicating no charging; (5) the awning motor extends the awning, but fails to retract. I have replaced the motor but it still has difficulty retracting. I have to manually retract about 50% of the way and then the motor will slowly retract the awning. (6) The dealer was initially responsive. Now no calls are returned. I do not know if these problems are due to shoddy construction or lack of quality control before shipping. It is ridiculous that I have a brand new unit that I was taking out on my first trip and was confronted with numerous things that were broken or did not work. I liked the layout of the unit and imagine that if things worked as they were supposed to, it would be well worth it. However, I cannot recommend this unit to anyone. Show less

I bought the unit new, 3 weeks in I lost power to the unit. Contacted the warranty they coached me thru what I needed to do to regain power. Contacted the dealer they put me off for 3 months. The converter had burned up. Waited another 2 months for repair, 2 weeks later it failed again. I ordered a new one on line had it in 3 days and has been working since, the blower moter on the furnace has now gone out. This trailer has not been a good investment. Show less

this trailer has a great curb appeal and floor plan. It has quality appliances. Unfortunately it appears to have been built by inexperienced beginers and damaged parts. The fold up steps were installed wrong, thus warping the door. The windows on the slideout fit very loose and leaked air. The microwave had a door that wouldn't close. The exit window was damaged and installed wrong. The awning had a hole and bad melted spot. The paneling popped loose during the many trips back and forth to the dealer. The moulding for that was also never installed. Just recently I bought a furrion rear camera and monitor and find that there is no power to the factory installed mount. I have 6 nights and about 480 miles on it. The manufacture representative helped some, but really has said" it's on you" and the dealer. I would steer everyone away from this Manufacturer. Show less

Worst experience I have ever had when purchasing a new unit. The Dealer is trying to repair the multidute of issues but this unit should have never left the factory in this condition. The Bath sink faucets run water over the counter every time you turn on a faucet. The drawers will not stay closed I have to tape them shut to pull down the road. The shower wand leaks water at the faucets, The Hot Water tank when you turn on the heater runs water out over the entire bathroom floor. The backing to hang the tv mount is not there even though there is a prominent sticker announcing this is where the backing board is The first time emtying the dump tanks the inside of the trailer smells like sewage. The flush line for the blackwater tank runs water onto the floor in the bathroom. All of this was three days after taking delivery. Ruining a 4 day fishing trip. Would not recommend this unit or manufacturer to anyone. We bought a new unit to avoid the problems you might have buying a used Trailer with unknown maintenance Show less

We've had our trailer now for almost 2 years. While I'm happy with the towability and liveability, I'm less than impressed with the craftsmanship. I assume east to west has their own quality AVOIDANCE department and they are doing a superb job. Maybe they should think about quality control. The first trip we took the gasket between the coach and the slide-out came out. Seems it was never fastened down. Next the screws which hold the panel over the winterization valves were stripped out after the dealer winterized it. Also the screws which hold the panel over the water heater bypass were stripped out. This was not the dealers fault. You can't expect large thread wood screws to hold in 1/8 to 1/8 paste board. The unit was cold during our first fall and I found that the heat ducting was never connected to the heater unit. Oh and the screws holding that panel in place were also stripped out. We tried to open the drawers on the somewhat useless anyway drawer unit under the bed and never could get them to work. When I took them out and put a tri-square on them they were so crooked they could never have worked. The frame holding the drawers in the kitchen was never fastened correctly so the whole frame moved when you opened a drawer. The plywood under the prison mattress was cut 6 inched too short so the mattress hung over the edge. The LED light on the side of the coach near the low point drains simply fell off somewhere between home and Texas. I've got roughly 100 hours in fixing the crappy craftsmanship. When I brought this to the attention of the manufacturers rep at our travel show he simply walked away Show less

I have had the worse experience ever, the dealer has had the trailer 5 months out of the time I have owned it the airconditioner does work in auto fan. The slide had a short in the 12v system that was because they ran the wiring through aluminum support that chaffed through a wire and had 1 1/2 screws in the same tubing, it only needs about 1/2 in length screws in it. The dealer hasn't helped nor has East to West support it is like they all sit at their desk and laugh at emails all-day Show less

I purchased the “quality “camper . I was sold on the structure and the functionality and believe the high price would affirm the investment in the quality build. I traveled 175 mile-it tows very smooth. Over a month of living in it , and I had no problems with the layout, other than wishing there was more pantry storage. The propane tanks leaked-but that was a quick fix. The ac sounds funny and doesn’t work like it should, but it still works. The water line leak is what destroyed this camper’s high quality reputation. The leak came from behind the shower and rolled into the underbelly. Insulation is saturated. The inspection concluded a faulty seal. it is still under forest river warranty , but there is a long process involved.meanwhile the camper sits with water. I may have purchased the one out of 1000 that has this problem, but at this point, with this much of a loss in my investment, I will not give Forest River’s East to West any more business. Show less

I purchased new and had problems from the first trip with the Air conditioning and has never been resolved. Now comes the next season and now I have a short in the circuit that runs the tv and stereo. So it being a lift system tv cant raise the tv and the Kicker is the tv blocks all the wiring so can even see where the problem is. Now comes too east to west customer service, There is none. They responded to my last review just so it looked good and asked me to email them I did 4 months with no reply. If you think they will do something they wont so if you buy one you are at the mercy of your dealer and even they are fed up and tell you sorry they cant even get them to pay for parts Show less

Worst craftsmanship by far. Bought the rig brand new last year. Most of the wood trim fell off the walls during the first trip because it was just stapled, no adhesive? Had to go through and tighten all the plumbing connections as they were all loose enough to leak. Kitchen sink was draining inside the island for almost two weeks before we found it, was really fun to clean up. Both exhaust fans stopped working within the first 6 months. The furnace blower fan is on the fritz, it’s a struggle to even get the furnace going right in time for winter. I inspected the furnace, the frame the blower is mounted into is cracked. Not sure how the metal could break in a tight space like that, unless the installer did it. I would not call this an all season rig. I can feel drafts coming from the slide seals, especially the bottom. I can see day light around the door frame, as the trim used to cover the gap fell off during the first move. Garbage. The best part, still fighting with Camping World over the warranty they sold us, haven’t had a single thing fixed or replaced. Show less

Need help with furnace and understanding the underbelly as I think I'm froze from vanity sink to kitchen sink. Furnace intermittent on / off issues and cannot seem to find where I might be frozen. Does the furnace have something to do with heating the underbelly? Show less