genesis supremepage=2page=2page=2 Utility Trailer reviews

I work for a RV dealership in Service and I see all sorts of issues with RV’s. This one has been excellent and everything works perfect on it. It is nice and light so it is 1/2 ton towable which is hard to find in Toy Haulers. Overall great trailer! Show less

Bought this new Genesis Toyhauler at Mike Thompson RV. As soon as we got it home we realized that the fuel station does not work. I told them right away and we proceeded on a short trip with it. Then we discovered that the Fender wells were not built and sealed properly which caused highway rainwater to flood inside. I fixed the damage and fixed the Fender wells at MY EXPENSE! All I asked them to do is replace that defective fuel module. They have been giving us the around for a month now! We are seniors and I am a Vietnam Veteran with service connected disabilities. I am shocked at the way my wife and I are being treated! They have certainly ruined the excitement we had of getting a new trailer to do some traveling. Show less

The exterior was put together poorly. My wife and I bought our 2019 vortex on 6-11-18. We really enjoy taking it out and we use it quite a bit. We bought it in Beaverton Oregon. Just a couple weeks ago around the 1st of July 2019 we were gonna wash it when I noticed the where the front end cap and the right side of the trailer meet together up next to the roof in the corner had started separating the vinyl is peeling off and the caulking is nonexistent and the black seal around the edge where the front end cap and the right side of the trailer meet was coming off. There is about a 2 inch gap. Also when the running lights in the front top of the trailer we’re installed the fiber glass had cracked but seeing as how it’s where nobody can see I guess the manufacturer just half assed it and sent it to the dealership anyway. I called to see if it was covered under warranty and was told that my warranty was expired on 6-11-19 so a little more then 2 weeks after the warranty expired I started having issues and the manufacturer could care less. All in all nice trailer but I don’t think I’d recommend it to friends or family. I’d recommend a trailer that may be a touch more expensive but is better built with attention to detail. Show less

Awesome looking unit but beware!!! Had our 2019 27FS for a few weeks. Floor started to bubble in back. Floors are not glued in place just floating. Window treatments were not the same size. Kitchen sink leaked. Side window fell off mount. Dealer fixed. After a month the floor came loose again and is now worse. Not fixable. Now 2 months out of warranty. 3 of the 4 tires were bad. Two tires were splitting and one blow out within 10 days of our trip. Less then 4K miles on the unit and tires since new. Rear fold down bed/chairs started to bend at mounts. This is by far the worst unit we have purchased of the 5 we have owned in the past 11 years. STAY AWAY!!! Show less

We purchased our toy hauler back in April 17 and 20 minuets after we drove it of the lot noticed a couple things wrong. We live 9 hours from the dealership and we’ve had nothing but problems trying to resolve all the issues with this unit. Every time we went out something wouldn’t work. Thank goodness we stayed where there was facilities cause our hot water heater took a dump. We’ve called and emailed Genesis and we’re promi our camper would be warranted and to take it back to the dealership where we purchased. We made arrangements to do so back in October 2017 and here we are January 2018, no resolution and the dealership told us today that they aren’t able to get warranty work done and they are no longer dealers of Genesis so they cannot work on it for us anymore! Don’t deal with Genesis ever! Scum of the earth and customer support sucks! Show less