Forest River Heritage Glen reviews

Had damage to counter top from refrigerator door when slide goes in. Trim falling off, shower leaking. Kitchen sink leaking. Drawers falling apart and poor fit. Don't see how it got out of factory in this shape. In one year, it's been in warranty work 5 half months, causing me to cancel three prepaid camping trips. Tows good but quality of workmanship poor. Show less

We have a place at a RV Resort an hour or so from home. We visited several RV before finding this one. We instantly like the floor plan because of the upstairs loft for our small grandkids to go hang out. We had to have it delivered and they guy was really old and didn’t know much more about setting it all up as I did. So we didn’t have hot water and when I called the sales lady she gave us service well we tried explaining what was going on when they yelled and screamed saying we ruined the tank. So we had a Rv repair come out and showed us how to work it. We still have issues tho. Too hot or too cold. In the cold months the kitchen is cold while upstairs living room is hot. But the absolute worst is the AC it won’t get our room or the loft cool. It never gets lower than 80 with 2 big box fans going. We got it February 28, 2022 I’ve fought with dealership that was a joke OKRV MOORE, Ok DO NOT BUY FROM THEM! WHEN YOU SIGN FOR THE RV THEY DUMP YOU FLAT!! And FORREST RIVER MANUFATUER IS 100x WORSE! The people lie, or quit, or never can get ahold of. Plus the carpet was stained when we got it and where they staples the seams they put mud over staples from front to back side to side mud swiped over the ceilings around the ceiling trim . The heat isn’t working right now and it makes a huge noise. Just beware. I wish I wouldn’t got it for simple fact being in a Rv with AC either too small or the duct work has came loose. Either way we can’t get cool. Also our Rv 5th wheel is under several shade trees and a cover Rv carport so it’s plenty of shade to keep cool. This is a manufactur issue that they won’t honor! BEWARE!!They want us to bring it to them but we would have to pay to have it towed to OKC/MOORE area and these aren’t actually warranty issues these are things that should be working before they ever delivered it and they didn’t. Now we’re out of luck unless we want to pay $1,000 to have it towed. Which I agree if it’s warranty. These are things that didn’t get done right at the manufacturer!! FORREST RIVER RV MANUFACTURING COMPANY DOES NOT STAND BEHIND NOR DO THEY HONOR THEIR OWN PRODUCT!! Show less

Had to replace tires under 1000 miles. Bought the nicer heritage Glenn travel trailer with lighter colored furniture. The leather/material started peeling off after only three times using trailer. It is bonded leather which is not used anymore. Called Forest River would not do anything to help with flawed furniture. Trailer only used 5 times, sits in building never sat out. Contacted Forest River Heritage Glen division and after 4 weeks of calling and emailing talked with someone. Got a email back and they said it was only a one year warranty on furniture. Forest River does not care about their customers,! Beware poor customer service! Website not let me upload photos. Show less

My wife and I bought our NEW 2022 Forest River Wildwood Heritage Glen 308rl from a dealer in Lakeview, OH in September 2021. While we absolutely love camping, this travel trailer is absolutely the WORST QUALITY in BOTH MATERIALS and CRAFTSMANSHIP I've ever encountered. While the unit does have a 1 YEAR WARRANTY, it takes several MONTHS to get warranty parts, and even longer to get the service from the dealer. Nearly a year after purchase, we're still waiting for more than a half dozen items to be fixed under "warranty". Here's a brief rundown of the specific issues we've encountered since buying this unit: - Cabinet hinges literally fall out of the cabinet doors. The hinge is just glued into the wood, and with varying temperatures, the glue adhesive fails and the door will literally come off in your hand as you open the cabinet. This has occurred with approximately half of the cabinet doors on board. - Motion-sensor lights turn on and off randomly. This unit comes with motion-sensing light fixtures in the closet and pantry. ALL of the motion-sensing light turn on and off at random throughout all hours of the day and night. - Power and USB receptacles separate loose from the wall easily. As you plug and unplug electric cords or USB cables, the screws holding the receptacle in the wall come loose from the wall board itself. In under 1 year of ownership, this has occurred in 6 different outlets within the camper. - Interior doors warped. It came from the factory this way, but both the bathroom and pantry doors warp and will not close or latch properly. This was "fixed" by the service technician when we initially purchased the unit, however, instead of replacing the warped doors, they simply moved the location of the door hinge so it would close. Since then, the doors have warped further and now no longer latch. It's especially a problem with the bathroom door as you can imagine. - Reclining mechanisms in theatre seats grind and collide during use. If you sit and recline either of the theatre seats, you'll hear the metal grinding against the frame of the chair. When you retract the footrest, the base hits the floor of the camper, and will not close until you get up from the seat. This has been "fixed" once already by a technician, but started again within a week. We were told they "adjusted the mechanism" during the initial repair, but absolutely nothing was replaced to correct the problem. - The pantry door doesn't clear the floor of the slide-out located directly beside it, so it's only possible to open the pantry door halfway. It's only an issue if you wish to store larger items, or need the door to stay open while you're stocking the pantry. - Further, the refrigerator opens directly into the pantry door, causing the door knob of the pantry to hit the metal front of the fridge. You must be exceptionally careful when opening the refrigerator so you don't dent the face of it on the pantry door knob. - The bedroom features a camper king, which is great, however, the space beneath the bed has been fashioned into a storage area, which requires that the bed be lifted to access. That storage area is held in place with 2 hydraulic arms, one of which broke and leaked hydraulic fluid all over the items being stored there. You'll also notice a 2" gap between the two sections of plywood that serve as the based for the mattress, which over the course of the year has begun to slump in the middle, between the hinges. I can only assume that this will continue to get worse over time. - The dresser drawers in the bedroom have particle board bottoms, which when items are placed inside (clothes only), also warps, collapses and falls into the drawer beneath, or onto the floor for the bottom drawer. I know this because it happened with each and every drawer. - The plastic water valves for the washer/dryer prep began a slow leak, which we discovered only after enough time had passed where water accumulated in the closet shelf, soaking clothes, blankets, etc. As long as you don't store anything valuable, or anything that can't get wet in the closet, you'll be fine though. - The camper model has a great deal of decorative moulding and decorative wood(ish) finish work, most of which has fallen off each time the camper is moved. As long as you don't move the camper, it will stay in place. - The propane tank valve only works for the right-side tank. When you rotate the selector to the left tank and open the valve, no propane. - The shower drain leaked into the compartment under the shower, which then spread to the bathroom floor. This was fixed under warranty and we've had no trouble since. - The heating element for the water heater has now been replaced twice, which has also been fixed under warranty both times. Again, this was a BRAND NEW unit when we purchased. And if you can believe it, this isn't even a complete list of the issues! Show less