Voted most helpful review
nick gleis
Colorado, USA
Reviewed on October 13, 2024
It was built during the pandemic, so everything that could go wrong did. 3 of the 5 slides were bad, the refrigerator doors wouldn't open all the way, the custom Morryde independent suspension was installed incorrectly and almost caused a catastrophic failure, (I'm still dealing with the problem...read more
It was built during the pandemic, so everything that could go wrong did. 3 of the 5 slides were bad, the refrigerator doors wouldn't open all the way, the custom Morryde independent suspension was installed incorrectly and almost caused a catastrophic failure, (I'm still dealing with the problem now 2.5 years later) awnings installed wrong, shower walls delaminated, tank sensors replaced and still don't work, etc.
The manuals and other would be helpful paperwork was virtually worthless. I asked for a schematic of the plumbing and the manufacturer stated they don't have one. The electrical system Is designed to work as the coach is delivered so if you want to install a good solar unit it's very difficult. Riverstone doesn't offer a good solar unit.
As an example of the warranty service... When I discovered that the refrigerator doors would not open all the way because the cabinet was blocking them the response from the dealer was, "WELL THAT'S NOT UNDER WARRANTY"
Now for the good news. Recently I ran into a couple that had a 2024 Riverstone Legacy and they stated that they had the coach for about 4 months and NOTHING was wrong. They have been living in it and found everything worked as it should. Therefore, I put my nightmare experience down to Covid.
Livability
Overall quality
Floorplan
Driving/towing
Factory warranty/support
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