Voted most helpful review
Tim
California
Reviewed on October 23, 2021
This trailer looks great on the outside and you can stop right there! From the day we picked it up, it was a wreck. We wended up being at Giant RV for 4 hours while they made repairs on site. The trailer needed so many repairs we had to come back. Giant RV had the trailer for 5 weeks and did...read more
This trailer looks great on the outside and you can stop right there! From the day we picked it up, it was a wreck. We wended up being at Giant RV for 4 hours while they made repairs on site. The trailer needed so many repairs we had to come back. Giant RV had the trailer for 5 weeks and did nothing, I mean nothing! Not one thing!
Since I live 1 hour from Eclipse I went there from there on out. Eclipse plays the wait you out game. They only fix one item out of 10 and see what you will do. I had to take it back 11 times to get the manufacturer to get defects repaired or replaced. Here is the short list; water heater would over heat and blow off, main door was not installed plumb and would not close right, shower drain was hooked up (flooded whole trailer first shower), slideout stops working, sound system stopped working, awning had defective springs, cabin heater would not turn on, electrical system would pulse the lights on and off, cabinet drawers pulls broke off (4), holding tanks wired wrong(displays wrong tanks, really not good when black is full and you think it is the grey),battery failed and had to be replaced.
I ended up speaking to an attorney and he suggested I stop emailing and talking to Eclipse and only fax in my issues. That was the trick, after I started faxing, they responded. Still on good, but better.
Stay the F away from these trailers.
Everyone that I spoke to that was there getting their trailer repaired was so mad they wanted to hurt someone. Even I quite going back to get repairs made because the people working on the trailers don't know what they are doing and only make things worse. They workers seriously don't know how to work on trailers.
Their employee turnover is so high, in the first year I was taking my trailer back they had three new parts people.
The first year I owner my trailer Eclipse had it for 9 months of that year.
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