Voted most helpful review
Disappointed Coachman Owner
Tennessee
Reviewed on November 8, 2019
Two words for Coachman: Run away!
Coachman was sold to us as the higher end of the many Forest River brands and products. Not!!!
We bought our rig new. It’s been 15 months and about 12k miles — and many dozens of frustrating repairs.
This was our first RV. But we were well...read more
Two words for Coachman: Run away!
Coachman was sold to us as the higher end of the many Forest River brands and products. Not!!!
We bought our rig new. It’s been 15 months and about 12k miles — and many dozens of frustrating repairs.
This was our first RV. But we were well studied. We knew that new RV’s tend to have initial quality issues. And we knew that RV’s experience the equivalent of level 5 earthquakes going down the road. Things will break. And we are not the first RV owners in our family. But none of that could explain our experience with this rig!
At the end of our first trip and virtually every trip after, we would get home, unpack the rig and drive it straight to the dealer for repairs. We always worried that they could get the parts and get the repairs done before the next scheduled trip. There were many times that they could not get all of the repairs done and we would carry the repair list over to the next visit, along with new repairs after that next trip!
The rig has been in the shop more than it’s been available to be on the road.
You name an issue and it’s probably happened. Multiple water leaks. Living room windows which would not stay shut going down the road. Missing pistons on cabinets. Chipped countertops. Broken radio that blared every time you started the engine. Missing XM antenna (“XM ready” does not include the antenna — which required a hole to be drilled in the roof to install). Recliner foot rests that would not stay up. Outside storage bins that were not sealed and were deluged with water in our first drive in the rain — and again since. Bolts that came loose from the slides and got caught in the slide mechanisms. Loose wires that got caught in the bed slide. Refrigerator that was not mounted correctly, keeping the right door from opening enough to open the interior drawers. Refrigerator controller board overheating issue — caused by a lack of proper ventilation for the compressor, a severe design flaw. Multiple electrical issues, including a 120v socket that simply failed and having to replace the house batteries at just over a year.
I could go on and on and on. There were so many issues, I had to maintain a spreadsheet to keep them all straight and make sure I did not forget to report them And could check them off when I went back to pick up the rig.
And that’s just the repair issues. There are also dozens of just plain silly design flaws — many of which we fixed ourselves or paid our dealer to fix.
But the worst part is the treatment we received from Coachman. In the end, most of the issues were fixed under warranty (or are about to be fixed) but some of the issues required much cajoling from us and our dealer.
We were so frustrated by our initial experience, we even stopped by the factory on a swing through Indiana. We spent a couple of hours walking around and through the rig in detail with a plant manager discussing the repair issues and design flaws. Was the plant manager grateful that we went out of our way to stop and discuss our concerns and feedback? No. He later told our dealer that we were just there to “tell him how to run his business”. So much for listening to the customer.
At this point, we are sick and tired of our rig and are ready to move on. However, we cannot in good conscience just pass any issues on to the next owner. We will first make sure all of the issues are fully and finally addressed. The next owner will take over a rig in the condition it should have been when we bought it new!
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