2023page=2page=2 Keystone reviews

Do not buy a keystone product. My 20 23 passport has been nothing but a hunk of s*** since I've bought it. I am working in a disaster area on the Virginia and North Carolina line and have been down here for about 4 weeks The air conditioning is out for the fourth time this year. The refrigerator was out all last year. Tonight is supposed to get down to 30 and now the heater is out. The side of the camper is pulling loose and the awning motor has broken. I have used this thing successfully 19 days and last year and a half. Now I'm going to have to drag off this job working in the disaster area because I have no heat. Keystone needs to get their act together they used to be a great camper now they are the Yugo of the camper industry. I need to know where to drop this hunk of s*** off at in Elkins Indiana so they can see what type of crap they're putting out there on the road. There needs to be some type of consumer relations or class action lawsuit against s*** like this. Show less

Love the layout. Overall construction quality is average. Several trim pieces have had to be replaced, table had to be screwed back in the wall after the first trip. Shower leaked from not being sealed properly. Cabinet construction is not the best. Tankless Water heater is too far from the shower and kitchen so it is a 20 second wait for water to heat up. However, the size of the unit and the overall layout are wonderful for a couples camper. Show less

We bought this 5th wheel brand new in 2023 and travelled in it full time. We absolutely loved the layout and the features, but ultimately it only lasted 18 months and about 15k miles. The RV was a problem from day 1. We towed it home and within a couple of days realized they had damaged a wire and pinched it against the metal wall studs, which was a SERIOUS fire hazard. Luckily it was caught early. The next few months were riddled with multiple problems from holes drilled in sewer vent pipes, improperly installed gaskets and failed leveling system. Keystone paid for mobile techs each time, but not without pushback. At the 3 month mark we found one of the cross members had already broken and had to have a mobile welder come and repair our 3 MONTH old frame. Over the next 15 months we had more and more problems from shoddy workmanship. The bedroom slide (Schwintek) failed multiple times, even after being fully replaced. We finally determined it was because the wall studs were all broken. We also started having more frame issues as we reached the 16 month mark, so the point that 4 more cross members had failed (the repaired one was the only one still holding up). It took almost 3 months of fighting with Keystone to come to a resolution on the issue. Show less

Immediately after purchasing new last year the front cargo area filled with water and water leaked from the front window onto the bed. Took it back to the dealer (who has since been bought out during it;s bankrupcy) and they said factory did not seal it the front cap. This took 2 months to resolve. At the beginning of this season I had the roof inspected by a licensed tech and inspector and discovered the TPO membrane completely delaminating and bubbling. The RV dearler said roof needs replacement. KEYESTONE DENIED coverage multiple times. I still own the trailer, still using it and watching the TPO bubble off. Many other issues like water pump, on demand heater. This trailer is garbage. Show less

This is a great rv. I love the fact it has doors on all sleeping areas and bathrooms. The layout is great and makes it feel large inside. This has a curved high ceiling. There are two Ac units. The finishes make this travel trailer feel luxurious. It has outdoor shower and an outdoor kitchen. There are also solar panels that keep fridge cold all day long. Show less

Purchased a 2023 Keystone Montana in May 2024. This was a new unit left over from 2023. Day (1) when we got the unit home, the front right slide wouldn't open. We took it back to Camping World and they replaced the motor on the slide. We brought it home and took our first camping trip in mid-June. The toilet in the master bath leaked water around the base and down into the storage. The electrical receptacles on both sides of the bed were not working. Not good when you're required to use a CPAP machine to sleep at night. AND the front left slide will not open. We took the unit back to Camping World on June 22, 2024, for manufactured repairs. As of August 5, 2024, the repairs are not completed, and they still have our new unit. We've planned and paid for a Summer full of camping trips with this new purchase. Slowly, but surely, we're watching dollar signs fly out of the window as we're unable to take our planned trips or get our money back from this "Luxury 5th wheel" as it's referred to by Keystone. Buyer beware! Show less

We bought this when it was 6 months old. We already had problems with the outside shower leaking(which I fixed). It’s just over a year old and now it has water damage. I can’t believe it. We had a 2014 Thor that we sold before buying this and it was terrific! This camper is not that quality camper we’re used to. Keystone will not do anything to help us out with this. There’s no way a camper that is a year old should already be leaking. It’s clearly from the slide or the roof. Poor quality and poor customer service. Show less

Our first RV and what a disappointment it has been. Purchased Jan 2024 it is now June 2024 and it has been back to the dealer 3 times for warranty work. More than 3 months total in the shop for repairs that should have been found when the dealer got it ready after the sale. Back bedroom has hardly any air coming out of the 2 ducts. Very hard to cool. Was told it was prewired for 3rd air went to have it installed at the dealer and it is not required for 3rd air. With the 2 bedroom design the back bedroom is very hot all the time as the ducting in this unit stinks. You would think Keystone would know this and fix it for the future owners. Panelling pulling away from the walls in kitchen and bedrooms. Also outside where the silicone is around the trim is CRACKING and shrinking. I do not recommend Keystone Montana from my experience and it being an ALL Season camper in the heat of the summer. Purchased so my 88 year old mother could travel with us but she can’t as her back bedroom is very hot. Fed up RV Owner Show less

We love the floor plan, size, storage, and amenities. The rear living area with double slide-outs makes if feel very spacious. We like the double sinks in the bathroom. We also like full-size refrigerator. The slide-out storage tray makes it convenient to store and retrieve items. It has a solar panel on top of the RV. The RV is well insulated. Show less

We purchased this RV in February of 2023. To date it has 73 deficiencies. Not only is this RV slapped together with little to no regard for quality the company does not stand behind their product and will happily and shamelessly take your money. They indicate a true approach to customer service in the beginning and say all the right things until it’s time to get stuff done. Our service person at keystone hasn’t answered a single email in weeks and since there is an “owners dedicated email” one would think that would help but it doesn’t. The last conversation I had with them was to advise me I’d missed some of their “small print” (their words) and that they don’t cover mobile visits to fix warranty issues even if they are emergency (like the full underbelly of our RV flooding due to water leaks). Do yourself a favour stay away from Keystone. They aren’t the company they used to be. Oh and don’t ask to speak to a manager because they apparently don’t have any. SHAMEFUL 73 DEFICIENCIES AND COUNTING!!! Show less