RV Type
Make and model
Floorplan
Year
2023 Keystone reviews
Liveability
1.9
Overall quality
1.9
Floorplan
3.9
Driving/towing
3.4
Factory warranty
1.7
Reviews
Stars Refinement
21 ratings and reviews
Voted most helpful review
Lori LaPradd
Virginia, USA
Reviewed on August 5, 2024
RV reviewed
2023 Keystone Montana 3761FL
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
2.0
Purchased a 2023 Keystone Montana in May 2024. This was a new unit left over from 2023. Day (1) when we got the unit home, the front right slide wouldn't open. We took it back to Camping World and they replaced the motor on the slide. We brought it home and took our first camping trip in mid-June. ...read more
Purchased a 2023 Keystone Montana in May 2024. This was a new unit left over from 2023. Day (1) when we got the unit home, the front right slide wouldn't open. We took it back to Camping World and they replaced the motor on the slide. We brought it home and took our first camping trip in mid-June. The toilet in the master bath leaked water around the base and down into the storage. The electrical receptacles on both sides of the bed were not working. Not good when you're required to use a CPAP machine to sleep at night. AND the front left slide will not open. We took the unit back to Camping World on June 22, 2024, for manufactured repairs. As of August 5, 2024, the repairs are not completed, and they still have our new unit.
We've planned and paid for a Summer full of camping trips with this new purchase. Slowly, but surely, we're watching dollar signs fly out of the window as we're unable to take our planned trips or get our money back from this "Luxury 5th wheel" as it's referred to by Keystone. Buyer beware!
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
Voted most helpful review
Cathy
Ohio, USA
Reviewed on July 9, 2024
RV reviewed
2023 Keystone 29BHL Bunk house
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
2.4
We bought this when it was 6 months old. We already had problems with the outside shower leaking(which I fixed). It’s just over a year old and now it has water damage. I can’t believe it. We had a 2014 Thor that we sold before buying this and it was terrific! This camper is not that quality...read more
We bought this when it was 6 months old. We already had problems with the outside shower leaking(which I fixed). It’s just over a year old and now it has water damage. I can’t believe it. We had a 2014 Thor that we sold before buying this and it was terrific! This camper is not that quality camper we’re used to. Keystone will not do anything to help us out with this. There’s no way a camper that is a year old should already be leaking. It’s clearly from the slide or the roof. Poor quality and poor customer service.
Livability
2.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
Voted most helpful review
Christine Anderson
Arizona, USA
Reviewed on June 23, 2024
RV reviewed
2023 Keystone Montana High Countey 381TB
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
2.6
Our first RV and what a disappointment it has been. Purchased Jan 2024 it is now June 2024 and it has been back to the dealer 3 times for warranty work. More than 3 months total in the shop for repairs that should have been found when the dealer got it ready after the sale. Back bedroom has hardly...read more
Our first RV and what a disappointment it has been. Purchased Jan 2024 it is now June 2024 and it has been back to the dealer 3 times for warranty work. More than 3 months total in the shop for repairs that should have been found when the dealer got it ready after the sale. Back bedroom has hardly any air coming out of the 2 ducts. Very hard to cool. Was told it was prewired for 3rd air went to have it installed at the dealer and it is not required for 3rd air. With the 2 bedroom design the back bedroom is very hot all the time as the ducting in this unit stinks. You would think Keystone would know this and fix it for the future owners. Panelling pulling away from the walls in kitchen and bedrooms. Also outside where the silicone is around the trim is CRACKING and shrinking. I do not recommend Keystone Montana from my experience and it being an ALL Season camper in the heat of the summer. Purchased so my 88 year old mother could travel with us but she can’t as her back bedroom is very hot. Fed up RV Owner
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
Voted most helpful review
Lori Barnett
Louisiana, USA
Reviewed on May 27, 2024
RV reviewed
2023 Keystone Montana High Country 373RD
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
5.0
We love the floor plan, size, storage, and amenities. The rear living area with double slide-outs makes if feel very spacious. We like the double sinks in the bathroom. We also like full-size refrigerator. The slide-out storage tray makes it convenient to store and retrieve items. It has a solar...read more
We love the floor plan, size, storage, and amenities. The rear living area with double slide-outs makes if feel very spacious. We like the double sinks in the bathroom. We also like full-size refrigerator. The slide-out storage tray makes it convenient to store and retrieve items. It has a solar panel on top of the RV. The RV is well insulated.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
Voted most helpful review
Charlene Hall
Ontario, Canada
Reviewed on January 18, 2024
RV reviewed
2023 Keystone Montana 3857BR
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
1.4
We purchased this RV in February of 2023. To date it has 73 deficiencies. Not only is this RV slapped together with little to no regard for quality the company does not stand behind their product and will happily and shamelessly take your money. They indicate a true approach to customer service in...read more
We purchased this RV in February of 2023. To date it has 73 deficiencies. Not only is this RV slapped together with little to no regard for quality the company does not stand behind their product and will happily and shamelessly take your money. They indicate a true approach to customer service in the beginning and say all the right things until it’s time to get stuff done. Our service person at keystone hasn’t answered a single email in weeks and since there is an “owners dedicated email” one would think that would help but it doesn’t. The last conversation I had with them was to advise me I’d missed some of their “small print” (their words) and that they don’t cover mobile visits to fix warranty issues even if they are emergency (like the full underbelly of our RV flooding due to water leaks). Do yourself a favour stay away from Keystone. They aren’t the company they used to be. Oh and don’t ask to speak to a manager because they apparently don’t have any. SHAMEFUL 73 DEFICIENCIES AND COUNTING!!!
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
1.0
Factory warranty/support
1.0
Voted most helpful review
T. HUCKABY
Texas, USA
Reviewed on January 9, 2024
RV reviewed
2023 Keystone Outback 330RL
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
2.2
MY NEPHEW IS HAVING THE SAME ISSUES AS THE REST OF YOU. HE BOUGHT HIS KEYSTONE TO LIVE IN AND HAS HAD NOTHING BUT PROBLEMS WITH THIS BRAND NEW RV SINCE HE GOT IT. ITS A LEMON.....DAY 1, BLOWOUT ON TIRE COMING FROM THE LOT, HAD TO REPLACE ALL 4 TIRES ON IT TO PREVENT HAVING MULTIPLE BLOWOUTS. NO...read more
MY NEPHEW IS HAVING THE SAME ISSUES AS THE REST OF YOU. HE BOUGHT HIS KEYSTONE TO LIVE IN AND HAS HAD NOTHING BUT PROBLEMS WITH THIS BRAND NEW RV SINCE HE GOT IT. ITS A LEMON.....DAY 1, BLOWOUT ON TIRE COMING FROM THE LOT, HAD TO REPLACE ALL 4 TIRES ON IT TO PREVENT HAVING MULTIPLE BLOWOUTS. NO WARRANTY ON CHEAP TIRES, HAVE TO GET WITH MANUFACTURER. BOLTS IN FLLORING, GREY WATER SEWAGE LEAKING, TRIM FALLING RANDOMLY, GFCI FRIED 3 TIMES, FIREPLACE SHORTING OUT, FLOOR DROPPING OUT OF SLIDEOUT, HOT WATER HEATER NOT WORKING, NO POWER TO OUTLETS, SO MUCH MORE. KEYSTONE USE TO BE JAYCO, NOT SURE IF YOU ALL ARE FAMILIAR WITH JAYCO BUT THEY WERE AROUND BACK IN THE 80S AND HAD THE SAME LOW QUALITY RVS AND POPUPS. GOOGLE MASSIVE LAWSUIT AGAINST THEM IN CALIFORNIA THAT JAYCO LOST, THIS IS WHY THEY CHANGED THE NAME BUT STILL SELL THE SAME CRAPPY PRODUCTS. SEEMS NOW THAT THEY NEED TO BE FACING ANOTHER MASSIVE LAWSUIT IN 2024 UNDER THE NAME KEYSTONE. I HAVE RECOMMENDED THAT MY NEPHEW FILE UNDER LEMON LAWS AND HIRE N ATTORNEY BECAUSE THE BACK AND FORTH CONTINUES AND THIS IS TOO MUCH MONEY TO JUST BE AT A LOSS. I RECOMMEND YOU ALL DO THE AME. THIS IS A SHAME THAT THEY ARE EVEN ALLOWED TO CONTINUE MANUFACTURING RVS AT THE RISK OF COSTING SOMEONE THEIR LIFE BECAUSE OF FAULTY WIRING FROM THE MAUFACTURER. THESE THINGS BURN LIKE TISSUE PAPER. I WOULD NEVER BUY JAYCO BACK THEN AND SURE AS HELL WOULDNT BUY KEYSTONE. I HAVE HAD RVS OVER THE LAST 25 OR 30 YEARS AND NEVER HAD THESE ISSUE. I RECOMMEND YOU DO YOUR RESEARCH ON THE BACKGROUND OF THESE COMPANIES BEFORE PURCHASING. ALL THIS IS HAPPENING WITH HIS RV AND HE LIVES IN IT IN A CAMPGROUND, NOT EVEN PULLING ACROSS THE STATES. TEXAS
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
Voted most helpful review
Lee jensen
Reviewed on November 29, 2023
RV reviewed
2023 Keystone Cougar 26
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
1.2
Well we left Washington heading to Arizona and the fender loss all the screws bend backwards and breaks in half, the a/c cover blows off and breaks. The trim around the door on the outside comes off. Then the refrigerator falls out from the wall. The shower has water coming from under shower pan....read more
Well we left Washington heading to Arizona and the fender loss all the screws bend backwards and breaks in half, the a/c cover blows off and breaks. The trim around the door on the outside comes off. Then the refrigerator falls out from the wall. The shower has water coming from under shower pan. The trim on the inside fell down and the insta hot water heater won’t stay hot and the awning bars bent when we went to put it in one night, the sides are coming apart and the roof does not match up with the wall so any load up there will cave it in. It’s a lemon. Not very well built for money you pay. Can’t wait to take to dealer with all the problems.
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
1.0
Factory warranty/support
1.0
Voted most helpful review
Chuck Paynter
Reviewed on October 13, 2023
RV reviewed
2023 Keystone Hideout 258LHS
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
1.4
Owned a pop up for years but outgrew it and decided to buy a camp trailer. Did my research and decided to go with the Keystone 25 foot camp trailer, the Hideout. First thing I noticed was that this trailer didn't tow well .wouldn't track behind my truck even with the Reese equalizer. After 1st trip...read more
Owned a pop up for years but outgrew it and decided to buy a camp trailer. Did my research and decided to go with the Keystone 25 foot camp trailer, the Hideout. First thing I noticed was that this trailer didn't tow well .wouldn't track behind my truck even with the Reese equalizer. After 1st trip there were a lot of cosmetic items that had to be addressed. Trim falling off, speaker covers falling off, outdoor fridge that was tearing up the compartment. Compartment doors that were hanging and binding, lighting that wasn't working, the facet in the sink fell off, cabinet drawers that wouldn't close properly and the list went on. After 2 months in the dealer we went to pick it up and several of the items that were written up weren't fixed so we left it. Went back a week later and now the batteries were dead even though this trailer has solar panels to charge the batteries. We left it again we go back in another week and they tell us that we must have turned off the solar panel disconnect, we didn't. That next weekend we went camping again. As we're driving up the mountain I see something flapping in the wind but can't pull over as we're climbing a 6% grade. When we could pull over we found all the rubber molding that covers the screws was coming off. We get to the camp site and start setting up,The first thing we notice when we open the door was the trailer is full of dirt. We found that two of the windows were sealing allowing dirt to get in the trailer, everything was covered in dust, finedirr. Then when leveling and unpacking. I noticed the aluminum siding on the trailer was warping and coming loose at the wheel wells. The bedroom door wouldn't close, the window shades wouldn't stay up, more interior trim falling off and a hot water heater that only intermittently worked. By the time we got back to town we took it back to the dealer with another laundry list of problems. I regret buying this Keystone Hideout and Keystone has been very flippant saying they will fix it. At this point nothing less than buying this trailer back from me would satisfy my frustration and disappointment.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
1.0
Factory warranty/support
1.0
Voted most helpful review
Teresa Reece
Reviewed on October 12, 2023
RV reviewed
2023 Keystone Cougar Half-Ton 30RLS
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
3.4
We bought a 2023 Keystone 5th wheel camper in March of 2023, I’m May we noticed it was delaminating on one side, we took it to our dealership and left it a couple of months in hopes they would send it back to the manufacturer, here it is Oct 12 and Keystone has not taken it to the manufacturer ....read more
We bought a 2023 Keystone 5th wheel camper in March of 2023, I’m May we noticed it was delaminating on one side, we took it to our dealership and left it a couple of months in hopes they would send it back to the manufacturer, here it is Oct 12 and Keystone has not taken it to the manufacturer . I have emailed them 4 times and they cannot tell me when they will send someone to come and get it!! We paid $63,000 dollars and are very unhappy with Keystone!!
Livability
3.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
Voted most helpful review
EVoltsge00
Reviewed on October 9, 2023
RV reviewed
2023 Keystone Montana High Country 351BH
![view listing](https://cdn.rvtrader.com/insider-static/rvinsider/images/shop_rv.png)
2.2
We bought a Montana because they were known for their quality and reliability. Unfortunately in 2021 that all changed, and this rv has been nothing but problems.
In the very first week of ownership I found the power wire wrapped around an aluminum stud with the insulation stripped bare, an extreme...read more
We bought a Montana because they were known for their quality and reliability. Unfortunately in 2021 that all changed, and this rv has been nothing but problems.
In the very first week of ownership I found the power wire wrapped around an aluminum stud with the insulation stripped bare, an extreme fire and shock hazard. That was just the tip of the iceberg. 2 months later the leveling system started failing more frequently and had to be replaced. Then I found a broken cross member that had to be welded back together. Another mom the later I found the only screws holding the medicine cabinet up were the ones screwed into the black tank vent pipe. The master br slide has been a problem for months. Even after complete replacement, it only lasted 3 weeks before having problems again. Due to his the bedroom floor has been damaged multiple times. The main slide roof began sagging so much water would run into the living room and had to be jacked up and restructured.
After about 8 months the door became difficult to close, and wouldn't stay closed while driving, even with the dead bolt locked and grab handle closed.
This entire thing is just a total pile of junk, and most likely won't last the full length of its 3 year structural warranty.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
2.0
Factory warranty/support
2.0
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