2023page=2 Entegra Coach reviews

Purchase brand new with many defects, floor,paint,chassis,water leak,this unit was sold as new and has been a nightmare , skylight window out balance,bed mattress used,hair peace of jewelry inside cabin and defective roof joint bar expose on bunked.Run away from Thor quantum LF31.I purchase this one at Lamesa RV Ftmyer after hurricane IAN and have so many problems that we has not able to use the motorhome .Going next Thursday to Ford dealership saying that the housing is twisted due to Ford Chassis defect Piece of junk is Thor. Show less

We have had campers, Class B, Class A, 5th Wheels and now a Class C again. This Entegra Odyssey is the best all around unit we have ever owned. We have had it over a year and no issues at all. No recalls, nothing. We have been on several trips, the last trip was 32 days in 5 different states. Great Unit! Show less

purchased this unit less then a year ago generator pipe hangers rotted out and failed contacted customer support and they say it was from damage lol what a joke they wanted me to drive to a dealer where the pipe could fall off and cause more damage it's not there so they don't care also the drawers where not staying shut while driving took to dealer they said it was fixed that was a joke too end up fixing my self hope this rv last another year the back splash behind the stove is also coming off but I will fix my self the dealer is not smart enough fix properly beware these units are made very cheap and Jayco will not help you when you need it sad Show less

Thor Industries is the next Enron. We got tricked into buying one of their coaches and it broke so many times that they couldn’t actually fix it. The end result is that we are suing them, can you imagine a company that is so bad their customers have to sue them? Please do not buy an RV from one of their brands, do your research since they own a lot of the brands. Show less

The worst company to deal with, they take no responsibility. Find out thors business partners are and run the other way, there is no support they just talk around your words....I have a brand new class a, you would think it was 10 years old...NOTHING works on it. no water tank, refrigerator, shower, stove all beds broke ripped wallpaper broken chairs and draws, I can go on but its just not worth it...Thanks for turning my dream into a nightmare......... Show less

Purchase July of 2023 first road trip three cabinet doors fell off cannot fill it with fuel with an automatic fill keeps tripping the gas pump propane gauge didn't work from day one took from July until December to get it repaired generator extremely difficult to start when you switch from right turn signal to left turn signal or vice versa with the phone connected for GPS or for audio system completely shuts down dealer has been unable to repair it factory is telling me it's working as designed can't get a Ford dealer within 500 miles to work on it none of them have big enough base to accommodate a motorhome so the fuel problem persists the nearest Cummins generator repair facility is 350 mi away Show less

The excitement of purchasing an RV was quickly turned to disappointment, then anger, then disbelief. There is a reason that RV sales are down 50% in 2023 and its not the economy. We purchased a brand new Thor motorcoach which has been riddled with major systems issues, cosmetic issues and poor workmanship. Our coach has been in service for approximately one year, yes one year straight. The issue is that things break faster than they can get parts and fix issues, the process is 1. submit issue to dealer. 2 dealer has to approve. 3 dealer sends to manufacturer for approval. 4 dealer requests part. 5 parts can take up to one or more months to arrive. Please do not let Thor ruin your dreams. Show less

This is our 3rd purchase from Camping World, the first 2 were travel trailers and we have been pleased with them so we returned to Camping World to trade on a Class A to live in full time and travel. The first trip the door flew open on the interstate and would not secure; the handle broke off in my hand. When I called Thor Customer Service, even though, I explained the door would not remain shut and the handle broke off in my hand on a brand new unit, I was told I had to go to a dealership. Thus on a busy interstate, I tied a rope to secure as best I could and after finally arriving at the dealership, they could not repair the door either. Then the kitchen cabinet/countertop came loose from the side of the coach. Many other issues with the unit and after 3 purchases all Camping World will do is offer roughly 75 % of what I paid for it Brand New less than 2 months ago. The Thor representative openly admitted on the recorded message that they were aware of quality issues with their product and thus they offered a warranty but will do nothing other than have consumer return to the dealership for warranty work, worst experience ever. Hey, Thor, how about take safety and quality serious and have no tolerance for sub standard products and then you would have happy customers and they would buy repeatedly from you, example, RV buyers buy and upgrade several times, just like my wife and I, but never again from Thor or Camping World. Sad that Thor puts out such a poor product and cares nothing for the lives of their customers and Camping World is complicit with them. Show less

Purchased on September 4, 2023 since then it has been in my possession for 10 days as of October 25, 2023. Before it left the dealers lot we had no A/C in the cab. The brakes were mushy. I went back over to the office to report this and found the office closed. Now we had to drive it home as we dropped off our old camper to pick this one up. On the way home we found the headlights were not aligned. The low beams were only about 5 feet off the front on the RV and the high beams were not a whole lot better. When on high beams on coming traffic did not flash there light for me to go to low beams. I took it back to the dealer 7 days later because I felt it was unsafe to drive. It sat at the dealers for 20 days before they did anything, and that was after I made calls to Thor, camping worlds owner. They said it had to go to Ford for the A/C, Brakes and lights. So the 3 of them sent it to a ford dealer 3 1/2 hours away. (AS no local dealer would work on it) and advised me I had to pick it up. So after another 17 days I picked up the camper from ford. A/C was fixed brakes checked and working fine. Headlights not adjustable per ford. So get it home and decide to see if I could fix the lights. I take off the shroud around the light and guss what there are the adjustments for the headlights. So I contact the dealer and offer to fix the lights for the cost of the fuel for the trip which totaled $203.76. They owed me 30 gallons anyway as tank was not full at pick up time. So with the 30 gallons off the bill it would be $118.63 for my time to fix the lights. Camping world offed me a $50.00 in store credit. So I called Thor and they told me they would not pay me to align the headlights I had to take it back to the dealer and they would fix them. This would put me back to square one as the dealer already told me they could not fix them. So in addition to the above we found before we took the R/V home the door latch dose not open correctly you have to yank on it for all your worth to get it open. The left mud flap was loose. Night stand on right side of bed was loose and sealer at wall was cracked. Wall top next to microwave was scuffed up. Door under bed for access to water tank was damaged on the bottom. Ladder for bed over cab was missing. Both outside mirrors were scratched up. Then to top it all off we get it home from ford and level up and run the slide out and we have a water leak coming out under the kitchen cabinet. Also another leak on the floor under the center of the window on the back wall. All this additional stuff is being ordered or will check it when we go back for the replacement parts.So with all this on a brand new Thor freedom traveler a30 we are out at the least $153.76 more to own it. Along with I have to repair my headlight issue. Now keep in mind I'm 76 years old and 100% disabled veteran. I would not recommend buying any Thor Product or dealing with Camping World dealers Show less

I purchase a 2023 Omni XG32 and had nothing but problems. Leaks in roof, unit would not take Diesel fuel or DEF and was worked on 4 different occasions. Three times from the RV dealer (Reliable RV) and the last time from the fasctory. Still would not take fuel in the front tank. Dealer stated Thor knows about this issue but has no fix. Why would the dealer continue to sell? Next, plumbing under kitchen sink blew apart and had water and drain come apart. Nothing but headaches. I have taken a bath and traded in. If you are considering one, buyer be aware. I would personally never buy anything again from Thor. Show less