Unfortunately, I can't say too many good things about this RV other than we're happy with the floor plan we chose. That's about it.
It seriously lacks in quality, reliability, usability, and its customer service. We've owned the RV for 18 months and have not had even ONE day that everything...read more
Unfortunately, I can't say too many good things about this RV other than we're happy with the floor plan we chose. That's about it.
It seriously lacks in quality, reliability, usability, and its customer service. We've owned the RV for 18 months and have not had even ONE day that everything worked as it was supposed to. Not ONE.
Initial problems were with the wiring. There were pinched/cut wires when the coach was assembled to the chassis that caused its inspection to fail because clearance lights had a direct short in the circuit. There were 5 circuits that didn't even have a fuse installed in them. There were mis-wiring in the van that led to other systems not working.
The lithium ion battery system is such a poor design that it doesn't even come close to maintaining the battery charge when ANYTHING is turned on, like the fridge. Even when the main power switch is OFF, the inverter OFF, the fridge OFF, there is still a constant discharge on the battery of -0.6 to -1.7 amps! Even though the Thor owner resource pages state that you can maintain the battery over the winter by running the engine once a month, the battery is completely discharged within a week. And once it gets below 3%, the system shuts down and won't charge at all until you plug into shore power. (Who the hell designed this stupid system???)
Less than a year into ownership, the alternator for the coach battery stopped working completely, so we've been unable to use the van at all since it's kinda important to have a working fridge when you're traveling. After waiting a month for a new alternator to arrive and get installed, there is still NO difference and the coach battery still won't charge from the engine.
Customer Service? NONE. I've contacted them multiple times about the issues we're having. They responded to one message after 3 weeks, but gave such a stupid, useless response that completely missed the whole point. When I asked for clarification, they completely ignored me and haven't replied in over a year. Even when I contacted them about these new issues, they still haven't bothered to reply to me and it's been another 3 weeks of silence from them. What a frikkin' joke.
The documentation and videos on the owners resource site don't match with our van. The schematics have errors in them and many of the guides don't really apply to our version of coach.
In a nutshell, I'd say to stay away from this horrible version of RV and Thor in general. They clearly just slap these things together whether they believe it will actually work or not. I believe they already know about the terrible design and reliability issues they have - especially with the stupid Li-ion battery systems - that they don't even respond to their customers when they have related problems.
This first RV experience for my wife and I has been a complete nightmare. I wish I had never heard of Thor. I wish we had never even looked at a Thor RV. Now it's nothing more than a money pit whose value has fallen a lot since we purchased.
I mean, you have to question the sanity of a company who integrates a storage holder for the black/gray tank hose that FITS NO KNOWN HOSE ON THE PLANET. Oh - the RV does have a roof rack on it that is completely unusable because it's mounted across the solar panels! Not only would you block the light from reaching them, but any weight on them would cause them to break. Another innovation from our friends at Thor.
Run, don't walk from this company.
Livability
Overall quality
Floorplan
Driving/towing
Factory warranty/support
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