2022 Lance reviews

We purchased the Lance product new in August 2022. Less than 24 months ago. We were sold on the "Lance difference, and better quality". Being our third rv, we went ahead, even though they are more money. MISTAKE. We have had nothing short of issue after issue, some catastrophic, some minor. But they started immediately. The quality and workmanship simply isnt there. Won't bore you with the problems, however they are trip ending issues. As for support from Lance brand, we'll thats still to be determined. Show less

Lance 975 I believe this holds true for all campers that have automatic features and are boondocking. The automatic features do not work unless you are plugged in because every one of them will drain your battery. Especially problematic is the automatic battery disconnect. You're much better off with a generator and a charger if the truck batteries go dead. Automatic disconnect engages at 12.8v. In the summertime it is fine. However, in the winter when there is no sun it never reconnects. So if you get up in the morning and drive, the camper batteries never charge because the automatic reconnect will not engage until the 12.8v threshold is reached. This has caused me so many problems trying to figure out why I could not keep a charge in my camper batteries, during low sun. Also the radio stays on all the time so you have to unplug it from the back of the radio because the wiring is connected into other things. The refrigerator automatic will make sure that your battery is run down to 0v if there's no sun even when you're driving. So when all the automatics are disconnected it's fine. I wish there was some way to bypass that automatic disconnect. All of the automatic features are a pain in the winter. It's best to never use any automatic feature. Show less

We bought this trailer "new" even through it's a 2022 from a dealer a few months ago. While we love a lot about it from an esthetic and layout viewpoint, the overall build quality has been nothing but disappointing. There a many issues that began from the start and they keep coming. 1. The door is very difficult to open and close and doesn't seal properly. Light can be seen coming in through the bottom. Despite constant adjustments to the latch, it doesn't seem to help at all. I seems as if the door isn't hung properly or is warped. 2. We just had a major flooding issue when water leaked through the closet side wall of the bathroom when attempting to connect a hose to the outside connection. We had to open the back panel in the rear storage area to find the internal collar that's supposed to seal everything had completely come off. There was nothing to hold it in place when an outside hose is disconnected; not even plumber's thread tape. Apparently the last time we unscrewed a hose, the inside collar seal unscrewed with it. Unacceptable! 3. The bathroom sink is plumbed to the black tank, not the gray tank. This poses several problems. The most serious being the camper fills with methane gas whenever the sink is open and could potentially result in an explosion, not to mention the entire trailer smelling like a sewer. It also means the black tank will fill that much quicker when boondocking than it would it the sink was plumbed into the gray tank. Also, there is no "J" or "P" trap to keep a layer of water that would seal off this potentially dangerous gas from filling the camper. 4. We also recently discovered that there is no power to the roof antenna. 5. The outside shower doesn't work at all. The TV doesn't connect to the soundbar. It won't even work when connected with external HDMI cables. The primary point of the soundbar is to enhance the quality of the TV's audio and the dealer's service department says they don't think they're supposed to be connected. The soundbar works for radio, but not TV event though it has a direct HDMI input in the front. We've tried 3 cables and nothing. 6. Trim over the dining table is bowed and there is a long strip of glue that was applied directly below the trim strip. 7. The clear coating on the overhead kitchen cabinets is delaminating. 8. There was no snaps or vent cover on the vent over the main sleeping area; just where you want one most. There is on the other 3 vent openings. The dealer said that this didn't have one. Why would you have one for 3 vent openings and not the one that pours sunlight in on you while sleeping at the crack of dawn? Also there are 4 small holes in the trim that look like the snap attachments should have gone there and it looks like they just forgot this detail in construction and missed it upon inspection, if they even do that before shipping to the dealer. 9. Several of the window shade won't stay up; a major adjust or replacement is needed. On top of all these issues, we've had to make minor repairs and adjustments on our own. As previous travel trailer owners, we are not rookies and this is to be expected as time goes on, but not when it's new. Lance has a reputation for being a higher quality build than other travel trailer brands. Based on our experience so far, it is not deserved. It's a lot of money to spend on a travel trailer and we're worried we bought a lemon! Show less

We bought this trailer new. Used a few times the first year with no issues. First trip this spring and we had issues with the slide mechanism. Made an appointment for June 4th at our local RV service facility. It’s now August 28th. Trailer is not fixed yet and Lance doesn’t know when the parts will arrive or answer their phones or emails. Pretty horrible customer service. Will never buy another product from this manufacturer again. Stay away Show less

So here's the situation ... I do like my Lance 1985. The trailer is new (2022) and still under warranty. This spring the black water gate valve started leaking. As many of you probably know, that makes a mess when you go to dump the tanks. I took the trailer in to the dealer in May and they ordered a replacement valve from Lance on June 1. I have called the dealer several times to see when the part would come in, and they basically said they have no idea. So I started contacting Lance customer service directly, both by email and phone calls. Phone calls go directly to voice mail. In the past 3 weeks I have emailed twice and called 3 times. No reply, nothing. This is horrible customer service/warranty support. If I had this to do over again, I think I would have gone with another manufacturer. Show less