2021page=2page=2page=2page=2page=2page=2page=2 Recreation by Design reviews

Highest quality and livability. Construction of the 5th wheel is second to none. Lots of storage and lots of comfort. This camper travels well over the highway and isn't bothered by gusts of wind. The braking system is excellent giving great peace of mind. Show less

Grand Design has built a quality product. The Imagine 2670MK is extremely comfortable for shorter or longer stays. We have added convenience items like a 2nd AC in the bedroom. Tankless water heater for continuous hot water. An 18” apartment size dishwasher built into the island. Pantry pullouts top and bottom. 2nd TV in the bedroom. This RV has had light use. We have just decided at our age not to RV anymore. Show less

We purchased a 2021 ST382WB-R full paint, generator, disk breaks. Trailer looks great but that unfortunately is not the story. Window in living room shattered and then window in entrance door shattered. Both replaced by Grand Design. The trailer springs after 1 year became flat - took months to get replacements then GD only sent enough springs for one Axel. Took months to get from GD, these are Dexter Axels and I found them within 100 miles from my home - no good needs to come from GD. First trip out converter failed - we were parked in RV Park and I had to pay service call and I did get paid back for repair and unit. Front floor squeaks horribly and have been trying for all 3 years to get this fixed. Slide in bedroom floor had water damage and took in for repair and dealer sent pictures but I am out $2400 - this trailer is covered with RV Cover when not in use - less than 6,000 miles on trailer. Prior trailer I had almost 20 years without water damage. Now wood over dining slide fell off - damaged center island - nailed in with less than 1/4 of nail holding wood. All 3 trims over other slides are lose. This trip window in entrance door fell out on highway - hope no one was damaged or injured - seems dealer did not install replacement with inside bracket. Oh, microwave not working properly. Forgot switch that runs inverter that has rubber like cover has failed. Best part, call GD you will get a very nice person but be prepared to wait an hour of so. Guess I am not the only unsatisfied customer trying to get issues handled. This trailer cost well over $100,000 so not bottom basement trailer. I will not purchase another GD! Show less

This 5th wheel was very easy to pull with a F350 Diesel. The design with front living room is able to support 6 people. The couches make out into queen beds with a large curtain separating the front living area from the rest of the trailer. The half bath makes it nice for the people in the front and not disturb the people in the rear. The 5th wheel has solar panels, generator, residential size refrigerator, ice maker and washer and dryer. Show less

They'll make you as the consumer, jump through hoops to fix the problems with their units. Calling any idea they have "suggestions" so they can weasel out of coverage of anything done to your unit per their "suggestions" Even if you show them proof of the issues (video, written documentation, multiple witnesses, etc.) and show that the parts they've installed are out of specification - they'll assume no liability leaving you with the bills and an unsafe expensive camper because they choose not to fix it. They'll try to bully you into submission when you stand up to them as well, I've found and anytime they have information that hurts their case further they will call you rather than continue in email correspondence so they can try to lose the paper trails. They'll also tell you that people with 30+ years' experience don't supersede their techs who claim nothing is wrong when they've proven time and time again their products are failing. They'll also blame you - your experience, tow vehicles, hitch(es), everything they can to push blame from their units. In my case the trailers axles were installed 5" out of spec in terms of front to rear positioning, and also have a 1/2" difference between a front & rear hanger diagonally causing sway, bounce, tracking issues, movement etc. in the trailer. I've learned since that I'm not the only owner experiencing this issue and not many have found solutions that work. Those who have, I've tried with no difference made in my particular unit. Now I'm told it's my responsibility to pay a 3rd party out of pocket to prove (again) that there's still an issue. Then, once I do; it must be reviewed by their team before they deem it something they need to fix under their "warranty". I have since found cracks in the trailers frame and gaps / drops throughout the flooring inside. I have filed a report with the NHTSA at this time providing every detail, email, invoice, photo, video proof, and written statement. Show less

Beautiful rig, lots of storage very nice kitchen. Zero mechanical issues and maintenance is simple to work. This is an exceptional rig for a couple and for fun for families out for any occasion. A four season rig ready for full time living or weekend trips. It’s a home on wheels!!! Show less

This RV is very spacious, homely, and kid friendly. It has a large living space, great storage inside and out. The kids love having their own space and storage. The outside storage is very large and spacious for traveling with the whole family and pets. Show less

We bought this coach after selling our home. We split our time between locations that included this RV. The layout is amazing and very comfortable for two people and a pet. You can have privacy, but you can also entertain comfortably. We added a dishwasher in the spacious kitchen and a washer/dryer in the bedroom, making all the difference. Regardless of the season, the Arctic package made it comfortable, and the quality of the construction gave us confidence that we were safe. We never had issues with towing or the weather. The windows and in-kitchen dining overlooking the living room made it feel like you were watching sports at a stadium. We set up two offices, and that worked great! We would keep it, but we're headed to our next adventure by boat! Show less

I purchased a grand design imagine 2600 in April 2021. And and as soon as the warranty expired the thing started falling apart. Several weather stripping issues, I’ve replaced the water heater twice, several pex hoses have come apart. And since the pipes are sealed in the walls I’ve had to do some major repairs myself. The heater made it two years before it stopped working. It’s safe to say I regret buying this trailer. On a scale of 1-10. It’s a generous 2 Show less

Refrigerator went out within 1st year. All of the fittings leaked. The oven doesn’t heat accurately. Washer/ Dryer doesn’t dry properly. Load takes 2 hours. Couch is falling apart. Hitch light is inoperable. The dealer won’t come out and work on it. We live in it and can’t tow it in. Show less