2021 Lance reviews

This is our 3rd year with our truck camper. It has taken us all over the country including Alaska! The only issue for us, is sitting in the camper. The dinette is not super comfortable but we purchased a Quickset by Clam and that has solved the problem. Show less

Be aware! Overall we love the unit but the manufacturing quality is terrible! To get warranty work done we need to travel 10hours return trip. Our unit has been in many times. Leak in the back wall, awning faulty, screws popping up under flooring, bumper peeling and rusting, sewer pipe clamp broke off, pass through storage drawer only bolted on one side, LED awning lights not working, interior window frames popping off, battery disconnect fell off wall, tire leaking because valve stem nut was missing, you are unable to access the spare tire assembly with the wrench provided because it's under the pass through drawer slide, bathroom door wouldn't latch, ceiling above bed was not laminated properly, sink drain not centered causing leak, fridge installed incorrectly causing it to heat up(cook food) and damaged plastic inside(heat damage now yellow). Most issues have been resolved through warranty but they won't replace the damaged fridge because after, horrible, alterations were done to the unit to reposition the fridge and resolve the factory installation error, it now keeps food cold! The bumper was not cleaned up and re-powder coated, it was just painted so again rust is coming through. The amount of time the unit has been in for repairs is outrageous, the refusal to replace the damaged fridge is crazy and the excuses and spreading of blame that you receive from Lance is rediculous! Show less

The trailer needed factory parts for repair. After repeatedly being informed that we would be getting a tracking number next week I placed a call to the manufacturer in Lancaster, California to be told that there is between a six and eight week wait for parts. I stated that it had already been 12 weeks and we are still waiting. I was informed again said it would be 6-8 weeks before we get the parts since they can’t get the parts from their vendor. It stymies me to know that this same place where they are manufacturing these trailers are able to get the parts for their production but aren’t able to get them to customers who have purchased a product. It makes me feel that they don’t care about me now, and only cared about me when I made a purchase. Show less

We are newly retired and new to RVing but have alot of experience sailing our 40 foot boat which has many of the systems that a travel trailer uses. All travel trailers are poorly constructed...Some however are less badly constructed than others...We chose the Lance 1995 because we wanted (i) to avoid wood construction in a trailer, (ii) good tankage (45 gal b/g/w tanks and 3 20-lb propane), (iii) 4-season capability with heated tanks, (iv) double axle, lightness and good aerodynamics for towing, walk around queen bed that converts to a sofa for day/reading, (v) separate shower. We've been on two extended trips and this unit has impressed us with its docile towing on the road and comfort in camp. It became apparent to us that driving across the continent across rough roads, hills and traffic, any trailer will take quite a pounding. Everything is moving and shifting - part works against part. A key activity in your daily routine is inspecting what day to day travel is doing to your coach. If you are not interested in that sort of activity (or worse...if you are not interested in mechanical things and how they work) RVing will require that you have a network of service support to keep you on the road (and you will likely not be impressed by any trailer you purchase...). We are enjoying our Lance and do not regret the purchase. We are heading off for three months this winter and are sure that our activities will really put this coach to the test. Show less

I purchased a brand new 2021 Lance 2465 back in December of '21. As I driving the trailer back home (multiple day trip) from the dealer I realized there was something wrong with the front window. At first, I thought it was just humidity because it was "fogged" over and you couldn't see out of it very well. It became apparent pretty quickly that it was not due to humidity. I called the dealer and was told that they just had another customer with the exact same model (Lance 2465) that had a similar complaint. Since I purchased this out of state I couldn't take it back to the original dealer since that was too time-consuming and costly. I tried calling Lance numerous times. Their customer service department was NOT helpful at all. Told me I had to work with a local dealer. Talked to two local dealers that I found off of Lance's website but they both told me they were no longer dealers. The third dealer wasn't able to look at it for over 2 months. I sold it. My experience is that Lance does a terrible job at supporting their customers- especially when it's a known issue. Show less

The quality of materials used and the workmanship make Lance one of the best RVs in the world. I love the true 4Seasons package. You can camp anywhere in any weather. The 3 lp tanks always means you have a spare. Show less

Love our new Lance. We bought it for the bed orientation primarily. however first trip out the large drawer in kitchen area flew out and bent all the metal racking. Window above banquete would not close as arm broke. Electric outlet had to be replaced. Took it back to dealer and all fixed without issue. Now the main complaint…for some reason Lance made the decision to shortchange the length of the discharge pipes. One is required to get on your hands and knees to undo the cap and attach hose. Why did this make sense when most people now travelling are of an age where this is difficult. We are looking for extensions to attach…. Show less

We went camping for the first time with our new Lance 1685, and in the first two weeks, I've never had more problems than any product I've ever bought in my life. I've had to reset the heater at least 10 times, with cold nights before I read the manual and called the dealer to find where the reset switch is inside a panel. The cable TV does not get the park cable service, only the antenna, but get park cable after I rewired it through the satellite coaxial cable, which means the splitter is probably hooked up wrong. The hot water heater worked right at first but does not work now at all no on gas or electric, and resetting the whole power system does not help. Dealer had me check everything, no hot water. It's more like Fix-It-Again-Tony FIAT than Lance, poor quality. Dealer says to call Lance regarding the warranty. I'm so disappointed. Show less

we bought this trailer to tow behind our full sized SUV with the hitch weight weight of 755# would have been just fine. after we took delivery found the hitch weight to be 1100#! this company is hiding real weight because at 1100# they would never sell any of this model. They are very hard to communicate with and cant get any warranty parts for a broken crankout window mech. they must be going under soon. met other Lance owners who are also frustrated with after sale help. Show less

We saved and spent a lot of money ($45,000) on a 2021 Lance 1685. Sadly, it is a major disappointment and I regret the purchase. While Lance has some thoughtful features, the overall quality is lacking and after a mere three months of ownership it is headed back to the dealer for what may be a major repair. Specifically, the Schwinteck drives for the slide out are hopelessly out of sync and the slideout is useless. After doing some research, it appears to be a number of possible causes. One dealer with whom I spoke said that he had seen seven cases of this in just the last few months. Apparently, it is a defective Z bracket and/or H column. The sensor module indicates a short within the circuitry. In addition to this, screws fall out, the wallpaper in the bathroom is coming apart and there is a notorious propensity for the windows and door to fly open during travel. I spoke with the "national service manager" for Lance and he pointed out that, as a new trailer owner, I should expect these things. (It's my fault they make a faulty product.) Anyway, I'll be camping in my $200 tent while my $45,000 trailer is in the shop awaiting hard to get parts. Show less