2021 Heartland reviews

I bought this travel trailer brand new. We’ve had nothing but issues from the get go. From a cracked bathtub, leaks everywhere, a faulty toilet (warranty surprisingly did replace the toilet), the underbelly coming lose, poor construction job, etc. I’m so tired of owning this POS and can’t wait till we are done paying it off. I’ll never buy a prowler again. Show less

I would like to help someone out there shopping for a fifth wheel and they are the fence about a Heartland product. We did a lot of shopping for our first fifth wheel and our mistake was falling for all the “pretty features” rather than shopping for quality and customer service. We were barely two years into our purchase when we started noticing water damage in the slides. We contacted Heartland and after multiple tries to even get someone to respond, we were finally greeted by someone that understood our problem but said there was nothing they could do to help. We even had purchased an extended warranty but again this would not be covered.After having absolutely no luck with Heartland at all we contacted our insurance provider who ended up denying our claim. The repair shop came back with a 65k estimate to repair all three slides. The floors and ceiling are all rotten from water. Mold has also started growing. They proceeded to tell us that it was common especially with units built during the “Covid” timeframe. Since this started I have researched Heartland issues and it seems this is common. They want to blame customers on lack of maintenance which seems to be their way out of taking responsibility for poor workmanship. The repair shop stated to our insurance that our unit has been well maintained but at the end of the day Heartland doesn’t care. I will forever recommend people to steer clear of any company that doesn’t address customer issues and attempt to rectify. Heartland has absolutely zero customer service and it’s just not acceptable. I have a unit that is only a couple years old , that is valued now at approx 65-70k and it has 65k of damage. The worst part is I am still making payments on this rotten piece of garbage and now am retaining services of an attorney to help me with this. Please rethink ever purchasing a Heartland product. Show less

This is the worst RV we have ever owned and we have had several. Things keep falling apart. Screws work their way our. There is STILL sawdust falling from seams. We tried working with the manufacturer and camping world. Both un-responsive. The RV was thrown together when made. Wall Seams are not correct. Absolutely would never buy another heartland product. Show less

Reviewed over 100 toyhauler floorplans and the 4006 met all requirements. Living room with 4 recliners and seating set up for easy conversation and large flatscreen viewing. Three separate AC's were a must. Extra half bath really handy when boondocking. LOTS of kitchen cabinets and counter top. Easy to use oven - no more manually lighting the pilot. Show less

Bought our travel trailer during the plandimic… Perfect couple trailer.. Room to have my grand-daughter on a weekend lake trip. Love the king bed… huge bathroom.. Being 28feet in total length makes finding camp Spots easy… Yes a few minor things have been repaired. You buy ultra light trailers well you are getting light trailers.. A few trim piece have fallen off but we have glued back.. Door lock had problem so we up graded it to keyless entry. To heavy of a light fixture didn’t make ride home.. Ordered a flush light to replace it. Been looking for bigger trailer since we have been blessed with many more grand children. Only hoping we get a great trailer like this one has been. Show less

Heartland does not stand behind their poor workmanship. RV was in the shop for 10 months for warranty issues, while there 5 more things were broken. Heartland was notified about these many issues so they could improve in their assembly line, but they did not want to listen to anything I had to say. They kept putting it back on the repair shop. If their product was made properly, it would not need to be in the shop. Very nice RV, Sad Heartland does not stand behind their product. No compensation for the 10 months of time lost, loss of depreciation, missed family vacations, etc. They just do not care. They lost a customer and will not recommend. Show less

This is our second heartland trailer. Would never buy another. Bought trailer new in 2021 (After dealership fixed for 2 hours what we could see) late season. Opened trailer up May 2022 with many issues. Trim coming off,stables coming through floor,windows popping out,doors not closing,hinges missing screws and many more. The big one at the moment is our furnace. At first too much heat coming through bathroom vent so hot it burned a foot and melted the register. Looked at furnace and ductwork was back from the heat. The fix from service was to run a duct to the outside of the trailer. Service kept coming back then eventually season was done. New season new problems. We now have a furnace that just stops running so no heat. Heartland response sorry your warranty has expired Show less

we really love the space and design of this RV camper. so far, and it's been a year, we've had zero problems other than 1 piece of trim I simply put back on. everything works as it should, we've been very happy with this model. we did buy the extended warranty just in case, but we have not needed to use it. I only wish the furniture was better. we did immediately replace the king mattress with a store brand, and it fit perfect. I've had several back surgeries, so having a good mattress is a huge factor for me. the rest of the furniture is cheap, but I'm sure we'll replace it eventually, but for now it works. we use this camper seasonally, so it gets well lived in. We camp with 3 very large dogs and we have plenty of room. great amount of storage space in this camper. Show less

Shoddy construction but worst part is warranty support. Heartland approved 3 repairs but only paid for one. I have $400 that I paid but they will not reimburse me. I have sent a dozen emails and the service department won’t even respond after their initial approval to get the service done. Show less

Heartland will never get my business again. We bought our 2021 Big Country 3155RLK in March, 2021. It’s 24 months old, and it’s been in the repair shop for 13 months. We’ve experienced a problem (or 2, or 3) with nearly every system in the unit. Since it was built during the pandemic, perhaps the factory couldn’t get enough workers, and couldn’t train what they had. The demand for RV’s hit a peak about the time this one was built, and I am sure the factory simply decided to shove the crap out the door and let the dealers deal with the problems. Our dealership has over 200 units waiting to be repaired. The problems have included a severe hydraulic fluid leak, discovered on the way home when we first picked it up, a loose refrigerator that caused the trim above it to fracture, every interior wall has come apart (they are panels that are held together with staples but no glue), the television cabling has never worked correctly, all of the furniture has come unfastened from the floor (the couch moved around while traveling so much that the rear wall separated from the unit and the side walls came apart), and about 50 additional warranty issues. Our service advisor (no longer with the dealership) told us that these trailers are not really built to be hauled down the road. I asked her what part of “travel trailer” did she not understand? On a trip last summer, we stopped in Elkhart IN at the factory to talk about the quality issues, but the customer service people would not talk with us. Currently, it’s been at the dealer over six months waiting for parts and repairs. They’ve had it longer than we have. Show less