2021 American Coach reviews

Expect SIGNIFICANT big ticket expenses. 15K or 20K bill, don't even blink when it happens. Not if.... but when. This is on a 2021 coach in 2023. The layout is perfect. I purchased a slightly used 2021 Palazzo in 2022. There was yellowing on the floor I couldn't clean up. The coach was barely out out of 12 month warranty. Turns out glue is coming thru the floor due to factory not preparing floor correctly. Requires complete floor replacement for the entire coach. 2021 model in 2023 Very challenging to have any level of communication with the warranty team. Completely one sided, all from the customer to get ANY response Many Many thousands of dollars to fix. Will not stand behind their construction. If you buy a new or used Thor expect to have a nice layout, but also expect SIGNIFICANT big ticket expenses. It might look ok, but understand you might have a 15 or 20K bill for underlying build quality issues (beyond the slide problems that are already well documented) Show less

I liked the fact that it’s small enough or large enough for two and That it drives very well, it has been checked out all of the times it needed to be brought into the dealership. I don’t like the mattrice as it moves even Though we have tried to fix the issue. It drives and works well. We love it! Show less

I purchased the 2021 Tellaro 20LT the fall of 2021. I have had ongoing problems with the auto-geneartor - inverter - AGM - solar panels with neither working or communicating. The solar panels charge the AGM batteries but does provide electrical power to the RV outlets. On & off issues with BMPro. It appears that Thor support is very lacking. I would recommend not purchasing any of the Tellaros. Show less

This RV is great for having a large family. We can sleep 9-10 relatively comfortably. Plenty of storage. AC works great. Fairly easy to drive. It is a bit loud to drive. Set up is easy. The MHSRV dealer in TExas has been difficult to work with in getting warranty work done. Show less

I bought a 2021 with 10K miles; it looked great until I got home. Trim falling off inside and out refrigerator won’t stay closed sound and TV's are the cheapest possible, drawers won’t stay closed and everything rattles. Outside, decals are peeling at all seams. Extremely disappointed, my fault for not researching better. This company clearly is looking at all profit and ZERO quality for customers. Show less

After two years of ownership I can say this is one of the best Class-A Motorhomes available from any production vendor. I find it extremely well made and in two years of driving not a single rattle. Yes all RVs will have issues but for ours, they were all small issues which never prevented us from using it and it was fixed in a timely manner. Recently I brought it back to Entegra for its 2-year examination which is unique. They fix everything plus a few things i had not noticed. The technology in Entegra Coaches is on par with Newell and Prevost which are significantly more. A pleasure to drive and handling is exceptional. Show less

How can you build a $135,000.00 RV and have all these issues within first 18 months Delivered with missing lug nuts and center cap Kitchen cabinets obviously separating on slide out side Kitchen sink drain leaks on slide out Heater stopped working and all heat is forced to bed room only Electric water heater stopped working Front AC thermostat non op Driver side headlight assembly coming loose Passenger slide window extreme wind noise Turd grinder leaks and switch in restroom non op Co2 detector randomly goes off while driving I am surely forgetting something What a pos Is this normal. My previous purchase had no where close to these issues Don’t buy a Thor Motor Coach product Show less

Hi All: I've had five motorhomes in my life and numerous campers. With the two Thor's I have had and currently have, I've had few problems. From what I read I am one of the lucky ones. Today I would like to talk about support. I had a few routine questions after reading an article on the BIM 160. Simple questions I thought. Like where is it? The person on the other end said well I can't tell you. Each coach is different. That seems kind of strange I said. Don't your techs use some sort of plan when they build these things. To which she stated no. She then said it might be in the battery compartment to which I said no not there. I then said let's get past that. Can you tell me at what voltage the BIM will cut in to charge the chassis battery? To which she use3d the old "that's a chassis manufacturer thing." When I tried to explain that the BIM determines this and it's installed by Thor she got belligerent and talked over me. Calling the help line was a complete waste of time. This person probably never stepped in a motorhome and has been hired to talk knowledgably about them. Don't waste your time calling them. Show less

Before buying any Thor read the small print and warranty very well. This company does not stand by their products and they dont care about their customers. They have the worst mechanical system for the slideouts. Complete junk and they will not help you. I will continue to inform people to stay away from all Thor units. Show less

We have read several reviews regarding THOR products and it is not good at all. We have had our trailer 2 years and it in the shop constantly and have to wait months to get repairs because there are so many cheaply made trailers and rv's. There should be a five year warranty with trailers. We also bought a warranty and of course, the slide-out was not covered. We have had nothing but trouble. We've been rv/trailer owners five times, and this one is awful. We have never had problems before with our trailers. There really should be a class action suit against the unscrupulous manufacturers. Lousy workmanship. We are responsible and take excellent care of our trailer, but these should not be allowed on the road. What an awful and expensive experience. Show less