Voted most helpful review
Cammeron Vaughn
Georgia
Reviewed on February 10, 2020
Amazing layout and fulltime livability! It's a beautiful fifth wheel with more than enough storage.
I can not say enough about the customer service of VanLeigh RV’s. My wife and I saw our first Beacon at Lazy days in January of 2019. We fell in love with the high gloss cabinetry, finish, and...read more
Amazing layout and fulltime livability! It's a beautiful fifth wheel with more than enough storage.
I can not say enough about the customer service of VanLeigh RV’s. My wife and I saw our first Beacon at Lazy days in January of 2019. We fell in love with the high gloss cabinetry, finish, and high end features other fifth wheels lacked. We realize there are very few “Top of the Line,” fifth wheel manufacturers. Mobile Suites comes to mind, but we were not nearly as impressed with their product as that offered by VanLeigh. We sold our fifth wheel in June 2019 and purchased a Beacon 40FLB. We initially had some issues, most of which were caused by the independent service tech setting up the camper, but there were some other issues directly attributable to the manufacturing process. As everyone suggested we contacted VanLeigh’s Customer service department and told them about the items we were having difficulty with. They got us in touch with Bryan Powers. Bryan did an amazing job, taking care of issues on the road. We needed a mobile tech to come out and fix a stuck slide. Bryan insured VanLeigh covered that issue. Additionally he set us up with their service center in Tishomingo MS to address the other things that needed fixing. It took two trips to Tishomingo to fix all our issues, but it seems we have an outstanding camper now.
I felt that some of the issues that cropped up were quality control issues in the manufacturing process so I contacted Leigh Tiffin directly. He answered my email on a Saturday and called me on a Sunday to get my input, and to ask what else needed to be accomplished to insure we were happy with the camper. What other executive takes time out to answer concerns of their customer, more importantly who does so on a weekend? To say the least my wife and I are very impressed. We are exceedingly happy with our Beacon even though our initial experience was frustrating. Their customer service department is incredible and the executives at VanLeigh are second to none!!!
Although problems are rare, If you do have a problem with your product do yourself and VanLeigh a favor, contact their service department. You will not be disappointed…
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