2019page=2page=2 Newmar reviews

DON'T BUY A NEWMAR UNTIL THEY RESOLVE THEIR PARTS ISSUE! We were on the road to meet friends and family at a scheduled event. The "check engine" light came on and warnings sounded. We pulled over immediately to check the code and called Newmar service. The code was for a DEF tank sensor. The warranty expired the previous month. We stopped at the next possible service center (It was approximately 10am) we called to check availability of the part. I talked to Todd Larr. Todd said that they had the part in stock and it could be overnighted to me. I told him that we needed to do just that and that I would call him back as soon as it was verified by the service technician. Todd told me that it must be ordered by 2:30pm ET to make the deadline for overnight shipping. The technician verified the part and we called Todd back at 10:30am. It went to his voicemail. I reminded him (with my VIN) of the part, that we needed it overnight, gave him the name and address of the service center and told him to call me back for a credit card number. HE NEVER CALLED ME BACK. I called him four more times. HE NEVER ANSWERED. I called the main number for parts. NO ONE ANSWERED OR EVER CALLED ME! Even though I started the process four hours before, we missed the deadline to have the part shipped overnight. We had to pack into our tow vehicle, leave our coach at the service center and continue on our trip to the scheduled event. We had to rent accommodations costing us many hundreds of dollars and we didn't have our Newmar coach. All because Todd chose not to answer his phone, chose not call me back AND chose to go home for the day without making any effort to help us. When discussing with the service center what happened with the part, one of the employees said "See, it's not just me! Did you talk to Todd?" The employee was their parts ordering guy. Todd is apparently famous for this behavior. Todd needs to go!! Show less

Most amazing design and is and is perfect for someone that is wheelchair bound The coach gives them the freedom of travel and mobility The ease of entry and exiting is flawless. It’s ride is smooth and quiet Show less

Overall we like the rig. Has nice features like Corian counter tops, large shower, king size bed. We had problems with the levelers and step. Had to replace the gears and motor in these units only after a few trips for about $2,600. There are some improvements that Newmar could make. Ward doors are too big and hard to get into the wardrobe. A double door or sliding door would be better. With the unit closed, it is really hard to get into the bathroom. A pocket door would solve that problem. Trying to unlock the kitchen slide out is really difficult. I get all cut up when I reach in to unlock the slide. The tool they give you is difficult to get in the small opening with the slide in. Location of the navigation is both horrible and dangerous. You have to take your eyes off the road to read it. I use a Garmin that I can set on the dash directly in front of me. It is much safer. The cheap plastic drawer latches are garbage. Have replaced then with magnetic latches. Now the good stuff. Drives very well. I tow a small car and you don't even know it is there. The sofa and captains chairs are comfortable and high quality. The dual heat pumps work very well even in Arizona heat. We travel with 3 small dogs and I made a gate that attaches to the wooden banister to keep them from getting out when we are parked. I also made some wardrobe shelves since you can't get into the drawers with the bed slide-out in. I also added some marine cup holders by each side of the sofa since there was no place to put your drinks. Overall a good unit. Show less

With a full super slide of one side and two slides on the left side you have lots of room. I'm 6'5 and I feel very comfortable in this unit. Having any problems with this unit and with the extended warranty we have a piece of mine also with it. It has all the bells and whistles that you could ever want. Very fun to drive also. Show less

Great looking perfect size only problem everything keeps breaking... refrigerator stopped working took a major act to get it in and the control unit to be replaced. After one shower the hot water stopped working (it is at dealer now - they don’t know when it will be finished), warranty work is a joke... this is my 4th RV and maintenance ranks up there with Camping World... the shades/blinds are not attached because the bottom that attaches to bottom of window are too big... windows in front cab whistle and rattle going down road (maintenace said I quote “what do you expect, it’s a box on a truck chassis!”). Unfortunately, I bought or fell for buying maintenance plan and I get more response from homeless than I do from maintenance support. And OBTW the guy at the number Newmar has on the line “24/7” said buy a cooler or a dorm frig to replace the one in the unit! My recommendation is buy cheap and save yourself money, because the more cash you spend you still get poor quality and workmanship and god awful Maintenance support. Show less

Should have walked away from this deal at the dealer. problems started when we took delivery. One heatpump and one toilet weren't working when we did out PDI. dealer assured us it would be fixed asap, after we took delivery that promise disappeared, spent the next day sitting in the waiting room only to be told they didn't have the parts and we needed to come back in 6 months. This was Holiday World in Katy tx. Drove unit to Jacksonville where they fixed the toilet and replaced the heatpump but didn't seat or tighten it so next rain we got the bedroom flooded. That was campers Inn in Jacksonville and they wouldn't even return my calls as water poured into my new coach. Newmar sent a mobile mech to fix the leak. before we got out of fl got the double check engine light and def warnings, Spartan passed me off to Coach.net and a week later a mobile tech showed up and replaced the def head. Took the unit straight to Napannee ind (factory service center) to get a multitude of issues fixed such as window shades not working awnings inop rain pouring in from the full wall slide. While we were there they noticed the engine was leaking oil, had to call cummings for that issue, it was the rear main seal, took 2 weeks in the shop to get that fixed. all this with less than 3,000 miles on a new coach. It's sitting in my driveway waiting for me to wonder where I want to breakdown next. Show less

Bought new. Nothing but issues, although some expected while getting out the bugs there have been major problems and Newmar doesn’t have the staff, customer service hours, or customer friendly policies to resolve. 1) full wall slide won’t extend. We are now at 2nd shop because 1st shop refused to continue working with Newmar after waiting on hold for over 6 hours within 2 days. Newmar works 7am-4pm EST time which allows very little time to work with west coast shops. 2 months and still waiting for the problem to be diagnosed. You can’t get Newmar on the phone and their policy requires they be on every call with the 3rd party (HWH) and the repair shop. So days go by and nothing is happening because Newmar can’t get on the phone. How about scheduling calls instead of having them ad hoc! Poor and outdated business practices. 2)newmar management is nowhere to be found to help resolve the issues 3) poor customer service, lack of follow up, lack of “sorry you have an issue”, always an excuse 4) archaic customer service systems for tracking issues, it’s all done through email which is extremely inefficient 5) customer service hours do not support west coast hours The buyer profile is changing not all RV owners are retired and can spend hours, days, weeks, and now months trying to resolve issues. Full time work tends to get in the way. We will NEVER purchase a Newmar again. List of issues: -full wall slide doesn’t extend -bathroom window came detached while driving -exhaust tip fell off -rear driver brake light fell off -basement door latch broken -basement door latch opens while driving -front shade motor defective won’t consistently go up or down -refrigerator lock not installed took 2 months to receive, bungee cord until then -step slide cover defective and rattles can’t use -upholstery on passenger chair coming off -TV lift in living room not aligned with TV eye (too low) remote can’t find eye easily Show less

Very poor workmanship , the rear slide out walls on both sides are oblong where the slides go in , which means the cutouts are not square . went to other dealers and noticed other models had the same problem no matter what the model . my fibreglass roof has dips in it and when it rains I have 7 water puddles , sooner or later will leak in the coach .the roof has bulging areas which means the one piece roof is not the proper size on my unit . BUYERS CHECK THESE ITEMS BEFORE YOU BUY . Show less

Just purchased from Holiday World RV OF Willis. The walk thru was good. They addressed all issues. However there were not many. After going thru unit for 3 days looking for problems did not fine but two small issues. On first trip coach worked great. Driving was very easy. Wind or passing big rigs did not affect Rv. Turning ratio is great. I would recommend the ventana without any problem. Only issue is owners manual was a little lacking however you can call newmar for questions. They are very helpful. Show less

A terrible company. Arrogant with no reason . Very low level of finish and installation. Doors and latch falling and open while you driving. They will waste your time as a customer. Now they been sold to Winnebago the worst of the worst so very bad future to the company with 0 customer service!! Show less