2019page=2page=2 Highland Ridge reviews

Great RV. Lived in it for almost 5 years and have had no major problems. It is the same size as a 1 bedroom apartment without all the noise from your upstairs neighbors. Living room seats 7 people comfortable. Bedroom has a king size bed and with the two sofa beds you can sleep a total of 6 people. This RV has a 23 cu . ft. refrigerator and a washer and dryer. Great RV if you want to vacation, travel for work or just live in full time. Show less

Piece of junk. Pop out gear motors have broken 3 times on slide outs. Of course after warranty. Decals on front faded and peeled at 18 months. Warranty was one year. Just the worst quality ever. My last 5th wheel had 17 years. No major problems. Still had original decals the day I sold. Jayco provides no help just excuses. Show less

Highland Ridge has stood behind their product, as it relates to warranty and any issues that needed factory sign off they were excellent to deal with. The dealership complimented this as well very nicely. The trailer is an excellent setup for full timers the second bathroom is probably my favorite feature, you can keep you bedroom separate and not have anyone going through it to use the washroom. Storage is good the kitchen ahs ample pot and pan storage as well as deep enough cupboards to feel actual plates in it. Show less

2019 Highland Ridge 27RLI. Tow with 2020 Ram Cummins. 3 years old, wall studs failing. Took trailer in day of 3 year anniversary. Repair facility notified Jayco within 2 weeks once they determined the issue. Jayco will not warranty because they were not notified before the 3 year mark (by 2 weeks). This is the reason given for not standing behind their product. Obviously failed during the warranty period. Extended warranty doesn't cover walls, floors and ceilings. Green lumber used in wall studs. Warped and broke. Thousands to repair. Save your self the heartache. Don't buy Jayco junk! Brakes were shot under 3k highway miles. Plenty of other issues. I will be blasting them forever on every platform I can find. Show less

Don't buy these RVs,they don't stand behind there product, don't honour the warranty and refused to pay for the repairs,there customer service is really bad, they're people are rude, we've had this RV 1 1/2 years all for slides are ruined from water damage and the rear wall has to be replaced due to leaks and there is black mold thru out the RV,all windows weren't sealed when it was built,they are blaming me for the leaks ,due to not keeping up on maintenance,it came this way,it wasn't old enough to need maintenance and the kitchen holding tank also leaked which I had to repair myself, Show less

This was an upgrade from our previous "try it out"camper, which was a starcraft 17footer. A year and 7 camping trips in we are extremely satisfied with the overall quality of the unit. I tow with a 5.3 silverado and weight dist/anti sway hitch and its easy as can be. I've had no trouble maneuvering it into camping sites, and all amenities have worked as they are supposed to. We couldn't be happier with our experience. Show less

Easily towable with 5.3 silverado. Enough room inside for us, the kid, and dog. Overall quality seems sturdy through the first year of ownership. Its been vert easy to maintain and enjoy this unit. Show less

“Defect in material and workmanship”, I have a unit I purchased new in January 2019, my slide seals have already gone bad (deteriorated) and while checking them I find a crack going up from the corner of the rear bedroom slide out cut, heading towards the roof. The RV Dealer I purchased the unit from says its not a cosmetic issue. When Highland Ridge “Jayco” was contacted, they say it’s a cosmetic issue and won’t offer any type of repair. Show less

My wife and I bought our Highlander May of 2019 brand new. We have been full timing in it since that date. We are at a stationary location at the moment but we also still do our traveling camp trips with it. We have taken it out at least a dozen times including a trek to the Oregon coast. So I'd estimate we have at least 5k miles on it so far. All of the other reviews for this coach are quite negative. I have absolutely nothing negative to say about this coach. In the last year and a half I've had typical issues such as the heated seats quit working (Thomas Payne theater seats), not a Highland Ridge craftsmanship. Our blend valve (LCI component) for the water heater bypass failed last October in a freeze, yet again not craftsmanship. Spring of 2020 our furnace (Dometic/Atwood) quit working and being that it was during our winter thaw I didn't bother with it till this week. Wait, once again not craftsmanship. Turns out it was the sail switch. With that being said about the furnace We had single digit temperatures the week prior to changing my sail switch. Yes, it was chilly in the mornings but with electric heaters in the living room and garage it wasn't as bad as people would think. But to my point with no skirting at the time of the single digit temps and no heater to heat the underbelly, we still did not freeze within our coach. We do have heated hoses but that was it at the time. So with all of that being said, we absolutely love our coach and have had no craftsmanship issues what-so-ever. Oh last summer we also had issues with the fans for our fridge (Norcold) oh guess what another none craftsmanship issue. People complain about not being able to get around the bed, that is how almost all king bed models are designed regardless of who made the coach. We originally bought a king model because the queen we looked at sold the same day we came to put a deposit on it. Ours is now a queen model though. My biggest complaint is the same as any other full time coach owner and that is that the craftsmanship when it comes to the wiring and water lines behind the pass through (basement) it is an absolute rats nest. So in reality please people don't just consider a toy hauler such as Momentum, Voltage, or Seismic. Yes, I just listed what society considers to be three of the nicest toy haulers. Remember who owns Highland Ridge is the same company that builds Seismic. What you all have to realize and come to terms with is do you want a $65k or $85k toy hauler that have the same internals just different craftsmanship. Remember my Highlander has the exact same components as the higher dollar value toy haulers. No, I may not have the fancy above cabinet accent lighting, the lighted stove knobs, or tv's included in the garage or bedroom but in reality we haven't missed any of those superficial things. I have installed smart tv's throughout our coach and besides that the Furrion tv that comes with these coaches is a POS anyways. Yes, GD has supposedly exceptional customer service at the factory, but unless you have a serious structural issue how often are you going to deal with them? I hope that this review shines some light for some new comers to the RV market. It is a hard decision with so many choices. I can be found on social media or possibly contact through here for additional questions. Also regarding another review I just remembered about stickers cracking and peeling ours has been in the Utah heat and we have no sticker issues. In closing neither me nor my wife are in any way shape or form associated with Highland Ridge or any of its subsidiary's, such as Open Range, Jayco, or Thor by any means. We are just a family that want to enjoy life and travel at the start of 2021! Show less

I purchased this RV new and I feel I have a responsibility to let people know my experience. Floor plan is ok, but look deeper. The construction is very bad. The RV is user unfriendly in terms of water valves locations (crawl into a storage compartment and pull out a drawer to try reaching valves.) Black water release valves stubborn and two separate waste discharge systems are needed. The first year I had the RV was a lost summer as RV was unusable with stuck waste valves and faulty electrical and unable to get dealer assistance for several weeks. RV in the shop for 2.5 months. The user Manuel is fully inadequate. Does not diagram accurately or provide coherent instruction. I owe it to purchasers to check these items for themselves before purchase. I do not recommend this RV. Show less