We purchased this new in 2019.We enjoy the RV, it meets our needs. We did not need to use the water system/tanks. 2 weeks ago we decided to reserve a place where we can use the camper’s water system. When we filled the tank to prep , there was a leak in the line-water pouring out underneath and...read more
We purchased this new in 2019.We enjoy the RV, it meets our needs. We did not need to use the water system/tanks. 2 weeks ago we decided to reserve a place where we can use the camper’s water system. When we filled the tank to prep , there was a leak in the line-water pouring out underneath and also ruining the insulation, etc. we took it to an authorized repair garage.They found that a screw from securing the bathroom vanity was drilled through the water line causing the leak. A manufacturer defect/fault.The extended warranty will not cover the manufacturer defect. Jayco/Starcraft refuses to take responsibility and stand behind the product, blaming us for not finding it sooner. This is deplorable customer service and we expected better from an American company which prides itself and boasts about quality and outstanding .Our repair
Cost? $1350 AFTER the authorized repair garage graciously gave us a courtesy discount because they are baffled by the failed manufacturer service. BUYERS BEWARE. Jayco/Starcraft cares about the bottom line, not it’s customers.
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