Jayco brand loyalty customers for over 35 years. . .UNTIL NOW! Purchased a new Jay Feather 22RB in November 2019, prior to Covid shutdowns thru 2020. This rig has hardly been used (maybe 10 times with less than 500 road miles) but has had a LOT of repairs, recalls, and major item replacements. Most...read more
Jayco brand loyalty customers for over 35 years. . .UNTIL NOW! Purchased a new Jay Feather 22RB in November 2019, prior to Covid shutdowns thru 2020. This rig has hardly been used (maybe 10 times with less than 500 road miles) but has had a LOT of repairs, recalls, and major item replacements. Most of these issues arose during our warranty periods, BUT each service visit took extremely long periods of time (months) to complete. We have had to replace the electrical circuit board to the furnace, the electric jack, the entire entry door and trims twice (and service neglected to replace exterior decals), replace and fix interior shower components, shower sliding door, gas connections, step down regulator, and there was a 6 month period where we were not able to use our gas stove due to a manufacturer safety recall and no replacement parts. Presently, after one use in April 2023, the slide out is out of alignment, and apparently a key gasket was never installed to stop road water from entering the rig. Additionally, the A/C quit working on our last outing August 2022. Needless to say, other than the toilet and refrigerator, there's not much left to replace, repair, or recall! Hopefully I didn't just jinx us!!!
Our advice, DON'T purchase a Jayco unless you don't mind having it out of service more than in recreational use. For whatever reasons, Jayco's quality control, install of low-quality products, and "we don't care" customer service, are well below the industry standards we have relied on for the past 35 years. Total disappointment. No longer a brand loyalty customer.
Livability
Overall quality
Floorplan
Driving/towing
Factory warranty/support
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