2019 East to West reviews

this RV was the best investment for a family of 5. it is spacious and gives privacy as well. easy to to, 15 minutes to set up and all storage space was enough to carry all we need for all trips we did. I can only recommend this trailer. Show less

I first gave a review of my new RV in June 2019. The 3 issues I reported were #1 Kitchen sink stops draining after about 5 gallons, #2 Rear grey tank leaks, #3 Front diamond plate warped. Took the RV back to the dealer twice and they claimed they could not find the cause of any of my problems. I was not satisfied with this, so I had to look for the causes myself. Problem #1 and #2 were related issues, the sink drain was not routed properly and the pipe was pinched almost closed between the floor and frame causing water to stand in the pipe which leaked at poorly glued fittings. The under sink air vent did not vent enough air to allow for proper drainage when water was in the tank. I had to remove the nearly 6 feet of drain pipe and reroute and shorten it to about 3 feet to avoid the pinch location and had to install a secondary air vent pipe at the opposite end of the tank to allow air to vent which allows the sink to drain. Problem #3 was never fixed by the dealer, but I found the cause to be from the trailer tongue flexing while towing which pushed upward on the diamond plate causing the warp which in turn caused the silicone at the sides to split. So here we are April 2021 and only our 4th outing in the RV and new problem has started. The front grey tank now leaks. I will be taking a look MYSELF as the dealer was no help with my other issues. Show less

Where do I begin. We bought this RV (Forest River Della Terra 312BH) brand new off of the lot to live in while we tried to find a place we wanted to settle down; and it's been a nightmare ever since. Day 2, a gasket from the main slide began falling off on our trip, moving to Utah. Upon arriving in Utah, less than 3 months later, the floor is now peeling up; countless leaks under the kitchen sink and shower; the slide is jumping off of its track; the air conditioner keeps freezing up and stops working; we noticed a nail from the manufacturer sticking into the propane line under the RV; nearly all of the caulking is coming off of the RV, inside and out; leaks from the roof into the rv; plastic piece from window is coming off; the kitchen sink is falling through to the floor; kitchen drawer is broken; refrigerator won't keep food cool when its hot outside and so we have to keep ice packs in the fridge; had to change plastic toilet to a porcelain one; propane detector inside the RV doesn't work; plastic cap came loose from the back bumper and fell off of RV while towing the RV to Utah; grey 2 tank won't drain properly; master bedroom mattress is torn and so sunken in that you cannot sleep in it (that's even with adding multiple mattress toppers); Bluetooth system doesn't sync properly, etc, etc. I tried calling Forest River for months and received no call back. Finally, with a lawsuit threat, they called me back. I sent photos of the things we have been dealing with. Their response: "you can drop the rv off at a local dealer and pay the money out of pocket to fix all of these things, and we will reimburse you those thousands of dollars at some point in the future." That's on top of us having to pay for a place to live while they keep our RV for months. RV Warranties are a complete joke. I will never buy another RV again, especially not from Forest River, and I will steer everyone else clear of buying one as well. After speaking with many RV owners, they all say the same thing... that you are left on your own to do your own repairs. RV manufacturers couldn't give a care in the world about you. Why? Because they don't sell to the end user, they sell to dealers. Show less

Overall I am really happy with this TT. I LOVE the pantry and overall storage in the unit. Although the king bed is highly desirable, I cut down the platform and put my own queen mattress in. The king mattress was comfortable but I decided I could use the extra side space for clothes - I am a full timer. I did have a couple of warranty items but waited until summers end to get them fixed. My dealer was wonderful about fixing them. I did call a dealer near my campground for one concern and they declined to help stating I had to have warranty work done where I purchased. I’ve heard complaints about this from all RVers with multiple brands so it is not specific to this company. Show less

Wow. I have been looking at travel trailers for 5 years and I thought that the best looking travel trailer for me would be the East to West 27 KNS. But after reading about so many people that have had bad experiences with the East to West company warranty. Especially the guy who started having problems with his travel trailer after only driving 20 miles. Well now I am going to look at a different brand. Show less

After we finally did get the trailer in our possession, it has been one thing after another regarding repairs including: fuses that kept blowing when trying to put tip out in, a bent scissor jack, a damaged water heater door, propane tanks not adequately secured resulting in them almost falling off mid drive, the front section of the couch falling off, a faulty battery that would not hold charge resulting in us needing to purchase a new one (note: no issues after getting new battery), multiple outlets not working, tv and radio not working, and the list continues. After reaching out about these repairs, some were addressed while others were left and dismissed. To have this many issues with a brand new trailer is disappointing (over a course of only 11 weeks), but to have poor customer service regarding them is even more so. To be told that repairs may not be successful is a cause for concern. To be told that the warranty would cover even the smallest thing has proven to be untrue. Show less

Bought this brand new in April 2019. Manufacturers and dealers all bragged about the high quality. Researched for over a year and thought this was the best trailer to fit our needs. Took the trailer out for its maiden voyage just this past weekend. 20 miles on the road and the insert trim piece on the front left side is shredding and flapping. Pulled to the side of the road collected it and through it in the back of the truck. Go to lower the stabilizing jacks and noticed the right back jack was all rust. It was painted but not primed. The whole jack has to be replaced. Wood in one of the “wardrobes” in the bedroom is completely split at the back of the wardrobe. The emergency window in the bedroom will not open. Even the service guy at the rv dealer couldn’t open it. Thank God we didn’t have a fire and needed to exit through the window. Corners of kitchen benches are worn through. Remember this is the first time we have taken this trailer out. With two adults!!! They pulled the vinyl too tight when they were assembling it. The kitchen window doesn’t fit properly with 1/4” gaps at the bottom of both corners. Bathroom faucet is crooked and completely off center. Other wooden areas of the trailer have fillers where they used poor quality wood or damaged in manufacturing. Enough said! I am so unhappy with the quality of this trailer I do not recommend it to anyone. 9 years of savings down the tube. After it’s maiden voyage we didn’t even bring it home. We took it right back to the dealer for repairs. With camping reservations this weekend the dealer will do what they can to repair it. Some of the repairs will get done. Others will have to wait. If I could I would try and get my money back. Show less

This is my first new RV. Bought it in April. Overall style, design, color scheme, floorplan, and ammenities are all great at a decent price. Here are some issues: #1-after about 5 gallons of water drained from the kitchen sink the drain stops draining. #2-Then the rear gray water holding tank leaks somewhere near the inlet from the kitchen sink drain. #3-the diamond plate aluminum across the front of the coach is warped and became more warped as I traveled and the silicone seal at the edge has now split. I will be taking it back to the dealer and will post an update on the cause of these problems and how they are repaired. Show less