Voted most helpful review
Alex Maselowitch
Alabama
Reviewed on August 5, 2021
We went to the factory and had the tour. I will admit they build a quality product, but....
WARNING: Before you plunk down that $5000 nonrefundable deposit, have exactly what you want in the contract.
We have a handicapped adult daughter and wanted a side mounted Murphy bed built in to the coach....read more
We went to the factory and had the tour. I will admit they build a quality product, but....
WARNING: Before you plunk down that $5000 nonrefundable deposit, have exactly what you want in the contract.
We have a handicapped adult daughter and wanted a side mounted Murphy bed built in to the coach. This created "design" problems. As the changes mounted, do did the total estimated price. The just under $200,000 price ballooned to nearly $250,000. We were not out of the design stage and couldn't fathom the change in overall cost. Seriously, I could build the changes for less than $10,000.
To add insult to injury we found a vessel sink we loved and wanted the color scheme coordinated with the bath. We bought the $450 sink and had it shipped to the factory. Soon after we decided to end the contract and asked New Horizons to ship our sink to California. We were told they didn't have it. I guess UPS was lieing because the tracking showed delivered.
Beware. This is a bait and switch operation that is deceitful and not responsive to reasonable requests. At the time we lived in California and still haven't received our property. I can bet a subsequent customer is enjoying our sink.
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